Jump to content

ISY 99i/Pro won't connect.


G W

Recommended Posts

No matter what I try I can't get the unit to obtain an IP address, nor can I get to it when I assing it an IP address.

 

Here is the terminal session:

 

Waiting 2sec to start 'A' to abort

Configured IP = 0.0.0.0

Configured Mask = 0.0.0.0

MAC Address= 00:21:b9:00:3b:ad

 

--- Product : (1050) ISY 99i 1024 IR ---

 

Max Nodes & Scenes: 1024

Starting ISY

Configuring the File System

Loading System Configuration

Refreshing Device Configurations

Loading Nodes Configuration

Starting the Logger Service

Starting the Time Services

Initializing SSL Services

SSL Key Size: 512

SERIAL:Connect: port=0 baud=19200 stop=1 data=8 parity=0 : synch=true pd=3

Retrieving Nodes

Binding the UPnP Device

Starting the Logical Device Updater Service

Starting the Alarms & Notifications Service

Starting the Security System

Starting the Shell

Configuring Mail Service

H_ERROR:-50010 : universal-devices.com

 

Starting the Device

Starting Device Communications Services

LOGGER:-50010 : n=[null] c=[univers] a=[null]

PLM: unable to get PLM information, no Insteon commands will run

 

ENTERING SAFE MODE, SOME SERVICES WILL NOT BE STARTED

 

SAFEMODE: Not Starting Triggers

SAFEMODE: Not Starting IR

SAFEMODE: Not sending device commands

Query All Devices

 

Please Log in

 

Username:

 

Here is the information as reported by the unit:

 

Product: (1050) ISY 99i 1024 IR

App: Insteon_UD99

Platform: ISY-C-99

Version: 2.6.5

Build Date: 2008-06-24-19:53:47

Other Services:

- IR Enabled

 

 

When I disconnect the ethernet cable, it reports:

 

Network Cable Disconnected or DHCP Server Error

 

Other details:

 

The unit is not discover by UPnP.

When the unit powers up, POWER, then RX, TX, then MEM, ERROR, then TX, MEM, ERROR go out. After about 3 seconds, MEM and ERROR come on for 1 second. Then it repeats, 1 seoncd ON, three seonds OFF.

 

 

My thought is that the unit is defective out of the box, but since this is a refurbished unit, I would think that it was tested several times before being sold again.

 

Anyone have any ideas?

 

Best regards,

 

Gary Funk

Link to comment

Mr. Funk,

 

I do apologize for the inconvenience. Would you be kind enough to let me know what version/revision of PLM you have?

 

ISY goes into SAFE MODE if and only if it cannot communicate with the PLM.

 

Please advise.

 

With kind regards,

Michel

 

No matter what I try I can't get the unit to obtain an IP address, nor can I get to it when I assing it an IP address.

 

Here is the terminal session:

 

Waiting 2sec to start 'A' to abort

Configured IP = 0.0.0.0

Configured Mask = 0.0.0.0

MAC Address= 00:21:b9:00:3b:ad

 

--- Product : (1050) ISY 99i 1024 IR ---

 

Max Nodes & Scenes: 1024

Starting ISY

Configuring the File System

Loading System Configuration

Refreshing Device Configurations

Loading Nodes Configuration

Starting the Logger Service

Starting the Time Services

Initializing SSL Services

SSL Key Size: 512

SERIAL:Connect: port=0 baud=19200 stop=1 data=8 parity=0 : synch=true pd=3

Retrieving Nodes

Binding the UPnP Device

Starting the Logical Device Updater Service

Starting the Alarms & Notifications Service

Starting the Security System

Starting the Shell

Configuring Mail Service

H_ERROR:-50010 : universal-devices.com

 

Starting the Device

Starting Device Communications Services

LOGGER:-50010 : n=[null] c=[univers] a=[null]

PLM: unable to get PLM information, no Insteon commands will run

 

ENTERING SAFE MODE, SOME SERVICES WILL NOT BE STARTED

 

SAFEMODE: Not Starting Triggers

SAFEMODE: Not Starting IR

SAFEMODE: Not sending device commands

Query All Devices

 

Please Log in

 

Username:

 

Here is the information as reported by the unit:

 

Product: (1050) ISY 99i 1024 IR

App: Insteon_UD99

Platform: ISY-C-99

Version: 2.6.5

Build Date: 2008-06-24-19:53:47

Other Services:

- IR Enabled

 

 

When I disconnect the ethernet cable, it reports:

 

Network Cable Disconnected or DHCP Server Error

 

Other details:

 

The unit is not discover by UPnP.

When the unit powers up, POWER, then RX, TX, then MEM, ERROR, then TX, MEM, ERROR go out. After about 3 seconds, MEM and ERROR come on for 1 second. Then it repeats, 1 seoncd ON, three seonds OFF.

 

 

My thought is that the unit is defective out of the box, but since this is a refurbished unit, I would think that it was tested several times before being sold again.

 

Anyone have any ideas?

 

Best regards,

 

Gary Funk

Link to comment

Hi Gary,

 

It should get a DHCP address from your router. Would you be kind enough to try and set a static IP address (CT) and see whether or not it shows up on your network? If this does not work, then I will immediately send you another ISY to test with.

 

In some cases, if you have a defective PLM (the power fluctuated outside the bounds of the regulator in ISY), then you will experience network issues. Otherwise, ISY should always be able to get a DHCP address ...

 

With kind regards,

Michel

 

It's a 2412S rev 2.9.

 

Can you tell me why it can't get an IP addres from my DHCP server?

 

Best regards,

 

Gary

Link to comment

I have set it to 192.168.0.120/255.255.255.0 and gateway 192.168.0.1 and I am unable to see it using any IP tool.

 

It also does not show up in UPnP on any of the workstations and servers I have.

I can use an external power adapter if you think that might help. I have checked the power and it seems goot at 12 vdc.

 

 

I'm willing to try any idea you have.

 

Best regards,

 

Gary

Link to comment

Hello Gary,

 

Thanks so very much for giving this a try. If you don't mind, please try the following two more experiments:

1. Change the network cable

2. Reboot your router

 

If neither of these take care of the situation, please confirm your shipping address to "sales@universal-devices.com" subject RMA.

 

In any case, you also have a defective PLM (that's why ISY goes to SAFE MODE) and thus I strongly recommend getting a new PLM as well.

 

Again, sincere apologies for what you've had to go through,

With kind regards,

Michel

 

I have set it to 192.168.0.120/255.255.255.0 and gateway 192.168.0.1 and I am unable to see it using any IP tool.

 

It also does not show up in UPnP on any of the workstations and servers I have.

I can use an external power adapter if you think that might help. I have checked the power and it seems goot at 12 vdc.

 

 

I'm willing to try any idea you have.

 

Best regards,

 

Gary

Link to comment

I have used several Ethernet cables, just in case the unit didn't like the ones sent. At this very moment, I am using the Ethernet cable from my network printer. I have also confirmed my laptop can obtain and use the Internet via that same cable.

 

I just rebooted the router, as you asked, and that made no difference. It came up, gave me an IP address and I am now writing this message. Still no change in the ICY.

 

I will contact SmartHome and request an RMA on the PLM.

 

Thanks for your support. It is better than I ever expected.

 

Best regards,

 

Gary

Link to comment

Hi Gary,

 

Please accept my sincere apology. Another unit shall be on its way to you tomorrow.

 

With kind regards,

Michel

 

I have used several Ethernet cables, just in case the unit didn't like the ones sent. At this very moment, I am using the Ethernet cable from my network printer. I have also confirmed my laptop can obtain and use the Internet via that same cable.

 

I just rebooted the router, as you asked, and that made no difference. It came up, gave me an IP address and I am now writing this message. Still no change in the ICY.

 

I will contact SmartHome and request an RMA on the PLM.

 

Thanks for your support. It is better than I ever expected.

 

Best regards,

 

Gary

Link to comment
Hi Gary,

 

Please accept my sincere apology. Another unit shall be on its way to you tomorrow.

 

With kind regards,

Michel

 

The new unit arrived today and works great. I upgraded to 2.6.7, configured it to use my SMTP server, and sent a test message. It worked but I did notice one small item and I have a suggestion. It send mail from alerts@universal-devices.com. My server complained about this as alerts@universal-devices.com has no rights to send email via my server, even with proper login. I bypassed this and made it work, but..

 

May I ask that in the next version you and an "email" field to the SMTP login?

 

Thanks for the replacing the bad unit quickly. Your support is GREAT!

 

One more question. When I received the initial unit, all that was included was the ISY and two Ethernet cables. No power supply, no manual, no CD. I don't need or even want these, but should I have received them?

 

Best regards,

 

Gary Funk

Link to comment

Hi Gary,

 

I am so very glad that everything is working fine.

 

1. Yes, absolutely; consider it done

2. You should have received two cat5e cables, one null modem cable, and one quick start guide

 

Please do let me know if you have not received any one of them.

 

With kind regards,

Michel

 

Hi Gary,

 

Please accept my sincere apology. Another unit shall be on its way to you tomorrow.

 

With kind regards,

Michel

 

The new unit arrived today and works great. I upgraded to 2.6.7, configured it to use my SMTP server, and sent a test message. It worked but I did notice one small item and I have a suggestion. It send mail from alerts@universal-devices.com. My server complained about this as alerts@universal-devices.com has no rights to send email via my server, even with proper login. I bypassed this and made it work, but..

 

May I ask that in the next version you and an "email" field to the SMTP login?

 

Thanks for the replacing the bad unit quickly. Your support is GREAT!

 

One more question. When I received the initial unit, all that was included was the ISY and two Ethernet cables. No power supply, no manual, no CD. I don't need or even want these, but should I have received them?

 

Best regards,

 

Gary Funk

Link to comment

Ah, and the null-modem cable. I didn't get the quick start guide nor even an invoice or any other paper work.

 

I did print the manuals so I don't need you to send anything. I just wanted inform you. I should have a new PLM this week and I look forward to many hours of bugging my wife.

 

Thanks again for a great product,

 

Gary Funk

Link to comment

Hi Gary,

 

I truly apologize ... this should not have happened.

 

Did you not receive a null modem cable?

 

With kind regards,

Michel

 

Ah, and the null-modem cable. I didn't get the quick start guide nor even an invoice or any other paper work.

 

I did print the manuals so I don't need you to send anything. I just wanted inform you. I should have a new PLM this week and I look forward to many hours of bugging my wife.

 

Thanks again for a great product,

 

Gary Funk

Link to comment

Gary,

 

Thanks so very much for the update!

 

jwagner010,

 

I just checked: we use the user account as the email field (if you do not use the default). Is your account not equal to the email address?

 

Also, as a temporary fix, you may want to use a Gmail account using TLS. This is 100% secure since the traffic is encrypted between ISY and Gmail.

 

With kind regards,

Michel

 

Agreed I have same problem with my SMTP login with my ISP and need an "email" field to the SMTP login? Cannot get it to work until this happens.
Link to comment

Hi Gary,

 

Yes, precisely.

 

Have you tried this with Gmail yet?

 

With kind regards,

Michel

 

Just to make sure we are ont he same page.

 

I requets an email field so I may enter the email address of the email account for the SMTP server. In my case isyalerts@mydomain.com

 

Then emails will show they came from isyalerts@mydomain.com and not alerts@universal-devices.com.

 

Is this what you intend to do Michel?

 

Best regards,

 

Gary

Link to comment

Archived

This topic is now archived and is closed to further replies.


  • Recently Browsing

    • No registered users viewing this page.
  • Forum Statistics

    • Total Topics
      36.6k
    • Total Posts
      367.9k
×
×
  • Create New...