I have a pretty robust Insteon setup and am by no means a beginner, though I have what feels to me like a rookie problem. 

 

By my front door I have a 6 button Keypad link - its showing in the ISY as 2487 Dual Band KeypadLinc Relay v.41

 

The problem is that the 'middle' 4 buttons don't respond to scenes calling for them to be switched off and only seem to respond to local control - i.e. an actual button press. 

 

I have a number of scenes and a program that call for the "Away" button to be turned off when certain events occur. Interestingly, the button state as reported to the ISY is accurate - that is, when a scene calls for the AWAY button to be turned off and I trigger that scene, the ISY will correctly show the AWAY button to be in the 'off' state. HOWEVER, the button itself will still be 'lit'. 

 

Any ideas as to how I can have the button state and LED state actually match one another?

 

Its a very odd problem and is only affecting this particular keypadlinc. 

 

Thanks!

Create a scene that includes only one button and a program that control that scene only. Any success?

Edited November 18, 201410 yr by stusviews

Sounds like some missing link records or comm errors to me.  Start the event viewer at level 3 and select restore device on the KPL from the ISY and see where that takes you.  Post the event trace if the restore does not solve the problem.

 

-Xathros

Edited November 18, 201410 yr by Xathros