App Site closes on startup

[Clif]

When I log into my ISY994i, I get the the interface, then is simply closes the window before I can do anything. I have tried using 3 different browsers, but they all close the window before I can do anything.

 

What do I need to do to fix this action?

 

Thanks!

 

Clif

[MustangChris04]

Are you trying to get to the admin interface or the dashboard? It should be downloading a java web start file to your computer in which you will need to open to access this. Make sure JRE is installed from java.com

[Clif]

Thanks, I have Java 8 Update 25 installed. Yes, I keep trying to to access the admin interface via this URL:

isy.universal-devices.com/994i/

 

and as soon as I type in admin/admin, it closes the browser.

[MustangChris04]

Try using the following url: http://192.168.1.1/admin

 

Replace the IP address with the local IP of your ISY. Does it do the same thing?

[Clif]

well, I just tried accessing it by it's local IP address, and it still closes itself. I tried it on my wife's computer, and it works fine. So, I guess something on my laptop is having an issue.

[stusviews]

Try reinstalling the Admin Console.

[Techman]

and be sure to clear your java cache first and delete all applications in java

[Clif]

Thanks for all the good advice. I will see if I can clear my java cache today to see if that helps.

[Teken]

You should also check to see if the ISY is being blocked by any in suite fire wall / anti virus. If so please do white list the ISY for access so this isn't an issue.

 

This may also be a case where a browsers pop up settings have changed or set too high. Another thing to check is to use in private browsing and see if it makes a difference if the above does not work.