Clif Posted January 4, 2015 Posted January 4, 2015 When I log into my ISY994i, I get the the interface, then is simply closes the window before I can do anything. I have tried using 3 different browsers, but they all close the window before I can do anything. What do I need to do to fix this action? Thanks! Clif
MustangChris04 Posted January 4, 2015 Posted January 4, 2015 Are you trying to get to the admin interface or the dashboard? It should be downloading a java web start file to your computer in which you will need to open to access this. Make sure JRE is installed from java.com
Clif Posted January 4, 2015 Author Posted January 4, 2015 Thanks, I have Java 8 Update 25 installed. Yes, I keep trying to to access the admin interface via this URL: isy.universal-devices.com/994i/ and as soon as I type in admin/admin, it closes the browser.
MustangChris04 Posted January 5, 2015 Posted January 5, 2015 Try using the following url: http://192.168.1.1/admin Replace the IP address with the local IP of your ISY. Does it do the same thing?
Clif Posted January 5, 2015 Author Posted January 5, 2015 well, I just tried accessing it by it's local IP address, and it still closes itself. I tried it on my wife's computer, and it works fine. So, I guess something on my laptop is having an issue.
Techman Posted January 5, 2015 Posted January 5, 2015 and be sure to clear your java cache first and delete all applications in java
Clif Posted January 5, 2015 Author Posted January 5, 2015 Thanks for all the good advice. I will see if I can clear my java cache today to see if that helps.
Teken Posted January 5, 2015 Posted January 5, 2015 You should also check to see if the ISY is being blocked by any in suite fire wall / anti virus. If so please do white list the ISY for access so this isn't an issue. This may also be a case where a browsers pop up settings have changed or set too high. Another thing to check is to use in private browsing and see if it makes a difference if the above does not work.
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