"Cannot determine device link table address" when linking SwitchLinc 2-wire 2474DWH

[prairiecode]

Hi folks,

 

I have a new 2-wire SwitchLinc 2474DWH.  Just installed today.  It appears to work fine.  My 994i detects it immediately as expected when I start linking.  However, after a little while, I get "Cannot determine device linkt table address."

 

I've Googled this and tried the other suggestions: factory reset the SwitchLinc, power cycle the 994i and PLM, and none of them help.

 

RF signal strength should not be an issue; I have lots of 3-wire 2477D switches (which double as access points) in the house.  I had one other 2-wire switch that took a try or two to link (but not giving me this error), but I consistently cannot get this one to work.  Any ideas?

 

Here's the detailed event log:

Thu 01/22/2015 04:58:02 PM : Start Insteon Device Linking Mode

Thu 01/22/2015 04:58:02 PM : [LNK-BGN     ] 02 64 01 00 06 

Thu 01/22/2015 04:58:11 PM : [LNK-STAT    ] 02 53 M(01) gid=00 28.D2.BE 0124 42 

Thu 01/22/2015 04:58:11 PM : [28.D2.BE 00] Linked device type=01.24 fw=42

Thu 01/22/2015 04:58:11 PM : [28 D2 BE 0  ] Added to list of devices to link to ISY

Thu 01/22/2015 04:58:11 PM : [LNK-BGN     ] 02 64 01 00 06 

Thu 01/22/2015 04:58:18 PM : Stop Insteon Device Linking Mode, Final processing to follow

Thu 01/22/2015 04:58:18 PM : [INST-TX-I1  ] 02 62 28 D2 BE 0F 0D 00

Thu 01/22/2015 04:58:18 PM : [LNK-END     ] 02 65 06 

Thu 01/22/2015 04:58:18 PM : [Std MH      ] Unexpected Ack imCmd=65 cmd1= 0xBE

Thu 01/22/2015 04:58:19 PM : [INST-ACK    ] 02 62 28.D2.BE 0F 0D 00 06                 (00)

Thu 01/22/2015 04:58:20 PM : [INST-SRX    ] 02 50 28.D2.BE 33.5F.0F 27 0D 02           (02)

Thu 01/22/2015 04:58:20 PM : [Std-Direct Ack] 28.D2.BE-->ISY/PLM Group=0, Max Hops=3, Hops Left=1

Thu 01/22/2015 04:58:24 PM : [INST-TX-I1  ] 02 62 28 D2 BE 0F 0D 00

Thu 01/22/2015 04:58:24 PM : [INST-ACK    ] 02 62 28.D2.BE 0F 0D 00 06                 (00)

Thu 01/22/2015 04:58:24 PM : [INST-SRX    ] 02 50 28.D2.BE 33.5F.0F 2B 0D 02           (02)

Thu 01/22/2015 04:58:24 PM : [Std-Direct Ack] 28.D2.BE-->ISY/PLM Group=0, Max Hops=3, Hops Left=2

Thu 01/22/2015 04:58:24 PM : [28 D2 BE 0  ] Calibrating engine version

Thu 01/22/2015 04:58:24 PM : [INST-TX-I2CS] 02 62 28 D2 BE 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0

Thu 01/22/2015 04:58:24 PM : [INST-ACK    ] 02 62 28.D2.BE 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0 06        (00)

Thu 01/22/2015 04:58:33 PM : [INST-TX-I2CS] 02 62 28 D2 BE 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0

Thu 01/22/2015 04:58:33 PM : [INST-ACK    ] 02 62 28.D2.BE 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0 06        (00)

Thu 01/22/2015 04:58:42 PM : [INST-TX-I2CS] 02 62 28 D2 BE 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0

Thu 01/22/2015 04:58:42 PM : [INST-ACK    ] 02 62 28.D2.BE 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0 06        (00)

Thu 01/22/2015 04:58:46 PM : [28 D2 BE 0  ] Failed to add device, reason 9

Thu 01/22/2015 04:58:46 PM : [All         ] Writing 0 bytes to devices

Thu 01/22/2015 04:58:46 PM : [All         ] Writing 0 bytes to devices

[LeeG]

None of the commands that require an Extended message in response are receiving the Extended message.  With the 2474DWH being RF only and Hops Left=1 it appears to be on the opposite 120v leg compared to the PLM.   Something in the Insteon network is not moving the Extended messages between the 120v legs.  Is the PLM a 2412 or 2413?

[prairiecode]

It's a 2413S.

 

Strange that - the device that must be relaying it is working fine.  I'm assuming I'm seeing something like this:

 

PLM (leg A) -- wire -- some device leg A -- RF -- some device leg B -- RF -- 2474DWH

 

right?

[LeeG]

I cannot be certain about which leg from that one event trace.

 

The Standard length messages are getting a response from the device.  

 

Thu 01/22/2015 04:58:18 PM : [INST-TX-I1 ] 02 62 28 D2 BE 0F 0D 00
Thu 01/22/2015 04:58:18 PM : [LNK-END ] 02 65 06
Thu 01/22/2015 04:58:18 PM : [Std MH ] Unexpected Ack imCmd=65 cmd1= 0xBE
Thu 01/22/2015 04:58:19 PM : [INST-ACK ] 02 62 28.D2.BE 0F 0D 00 06 (00)
Thu 01/22/2015 04:58:20 PM : [INST-SRX ] 02 50 28.D2.BE 33.5F.0F 27 0D 02 (02) - Standard message response - I2CS device

 

The Extended messages are not getting a response from the device.

 

Thu 01/22/2015 04:58:24 PM : [INST-TX-I2CS] 02 62 28 D2 BE 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0
Thu 01/22/2015 04:58:24 PM : [INST-ACK ] 02 62 28.D2.BE 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0 06 (00)

Thu 01/22/2015 04:58:33 PM : [INST-TX-I2CS] 02 62 28 D2 BE 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0
Thu 01/22/2015 04:58:33 PM : [INST-ACK ] 02 62 28.D2.BE 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0 06 (00)

Thu 01/22/2015 04:58:42 PM : [INST-TX-I2CS] 02 62 28 D2 BE 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0
Thu 01/22/2015 04:58:42 PM : [INST-ACK ] 02 62 28.D2.BE 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0 06 (00)

Thu 01/22/2015 04:58:46 PM : [28 D2 BE 0 ] Failed to add device, reason 9

 

Could try a Factory Reset of device, then use New INSTEON Device.  Enter Insteon address 28.D2.BE, Name of choice, and Auto Discover.  The command sequence is slightly different using New INSTEON Device.

[Techman]

What type of loads are the switches controlling, they will only work with incandescent lighting.

[prairiecode]

I tried the New INSTEON Device approach too -- same exact result.

 

There are LED bulbs behind this device.  I have tried it with the lights on and off.  It seems to work otherwose....

[LeeG]

The device cannot draw the required power through an LED.   Change to an incandescent load.

[stusviews]

or halogen.

[prairiecode]

You all might be right -- I eventually solved this, in a rounabout way, I guess.

 

I am building out my Insteon network, and happened to install a switch in a box that's just about 2 feet away.  That box has a 3-wire switch in it, and once that switch was installed, the 2-wire switch was 1 hop away instead of 3 and started working perfectly.

[Techman]

The 2 wire switch will not work reliably when used with LED bulbs.

[Dean]

I am having similar problems with no recognition of the Insteon engine. I AM able to manually link the Insteon 2 wire switch to a regular 3 wire switch across the hall and it works perfectly. Why would it not link through the ISY if the other switch can see/hear it?

 

[LeeG]

What is a "regular 3 wire switch"?    Is this an Insteon device?  If so what number?   Normally that message is a comm issue.  Can you post an Event Viewer at LEVEL 3 taken when attempting to add device.