jerlands Posted April 6, 2015 Share Posted April 6, 2015 ISY Finder opens but doesn't find ISY. I came home after months away and my wife tells me we had power outages and surges. I have been able to get in to the console by deleting java cache but received error messages like "opening in safe mode" and xml parse error (or something.) I've swapped cables out and switched modem ports but no change (initially it didn't show in my network but after changing ports back and forth it now shows consistantly.) I'm thinking of factory reset but read it helps very little. Jon Link to comment Share on other sites More sharing options...
LeeG Posted April 6, 2015 Share Posted April 6, 2015 Safe mode indicates the ISY cannot communicate the PLM. Resetting the ISY usually does not correct a PLM issue. Unplug PLM and ISY. After 30 seconds plug in PLM, wait 30 seconds and power ISY. Has that eliminated the Safe Mode symptom. Link to comment Share on other sites More sharing options...
jerlands Posted April 6, 2015 Author Share Posted April 6, 2015 Safe mode indicates the ISY cannot communicate the PLM. Resetting the ISY usually does not correct a PLM issue. Unplug PLM and ISY. After 30 seconds plug in PLM, wait 30 seconds and power ISY. Has that eliminated the Safe Mode symptom. No.. and it won't accept an update. I received the following error opening with the java application error after attempting upgrade this error came just after having it open for a short period of time Thanks, Jon Link to comment Share on other sites More sharing options...
LeeG Posted April 6, 2015 Share Posted April 6, 2015 I suggest opening a Ticket with UDI so all these symptoms can be analyzed by the experts. If the PLM is not communicating with the ISY I don't understand the upgrade attempt. Link to comment Share on other sites More sharing options...
jerlands Posted April 6, 2015 Author Share Posted April 6, 2015 I suggest opening a Ticket with UDI so all these symptoms can be analyzed by the experts. If the PLM is not communicating with the ISY I don't understand the upgrade attempt. Thanks LeeG, I've opened a ticket and will post the outcome.. Jon Link to comment Share on other sites More sharing options...
jerlands Posted April 10, 2015 Author Share Posted April 10, 2015 Thanks LeeG, I've opened a ticket and will post the outcome.. Jon Apparently my trusty ol' 2412S died and has been replaced by the notorious 2413S.. I'm now back up and running but left with battery devices to re-link and unable to remotely connect to ISY through https Jon Link to comment Share on other sites More sharing options...
No Pressure Posted May 14, 2015 Share Posted May 14, 2015 Jon Same problem here. In my case it's the 2413S. Unless I've misdiagnosed my issues this is the third one in a month. I understand they have a 2 year life. They seem to be well calibrated. David Link to comment Share on other sites More sharing options...
jerlands Posted May 14, 2015 Author Share Posted May 14, 2015 Haven't hear how UDI is coming along with their PLM? Link to comment Share on other sites More sharing options...
Michel Kohanim Posted May 14, 2015 Share Posted May 14, 2015 Hi jerlands, Unfortunately still waiting for SmartHome to decide. With kind regards, Michel Link to comment Share on other sites More sharing options...
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