ISY Finder can't find ISY but Chrome and Explorer can.

[greensha]

For the last several years I have run two separate networks at my house; a T1 line for work and a DSL for everything else.  I will shortly be ditching the T1 line and moving everything over to the DSL connection.  This afternoon, I unplugged my ISY994i from the T1 switch and plugged it into the DSL switch (while powered off and rebooted it after the swap was made).  I can access the ISY device page with both Chrome and Explorer, but Chrome has the problem with the admin console.  As I generally try to avoid Explorer as much as I can, I tried to use the Java applet available from this site (it had worked find before the switch).  However, the ISY Finder gives me a "Not Found" message.  I tried adding the URL manually with the "Add" button but still get the "Not Found" message.  The ISY does show up in my Network window (using Windows 7) and I can bring up the admin page using Explorer.

 

Any ideas?

 

Thanks!

 

Andy

 

[stusviews]

Which firmware version? UI version? Java version? did you clear the Java cache?

[Michel Kohanim]

Hi Andy,

 

If you have a MAC, please take a look here: 

http://wiki.universal-devices.com/index.php?title=Troubleshooting_Help#MAC_OSX(under ISY Finder does not find ISY).

 

If you don't, then I suspect your firewall software (on your computer) is blocking UDP search packets. You might want to try using http://isy... on Windows, this resolves to ISY's IP address.

 

With kind regards,

Michel

[greensha]

I am using Windows 7.  I can access the ISY with Chrome but because of the compatibility issue with Chrome and Java, I cannot access the admin console with Chrome.  I can access the admin console with Internet Explorer, but I would rather use the Java admin console (http://isy.universal-devices.com/994i/admin.jnlp) directly.  I don't think the ISY is being blocked by my firewall as I can type "isy" into the address bar and the http://isy/WEB/udajax.htm console shows up.

 

I am using firmware and UI 4.2.18 and Java version 8 update 45.  I have cleared my Java cache.  It seems to me that somewhere the Java console launch option is trying access the ISY at the old location.  I don't know how to point it to the new address.

 

Thanks!

[stusviews]

Select Add and add the correct address. If that works, then you can delete the old address.

[greensha]

I've solved my problem.  I deleted the ISY994 Administrative Console and reinstalled it and gave it http://isyas the url and I'm back in business.  Thank you everyone for your help!