Jump to content

How do I get support for any issue?


jaysonc

Recommended Posts

Posted

We work hard both internally and with a dedicated group of beta testers to check each release of eKeypad for issues. However it is possible for issues to avoid detecting during our testing phases.

 

We understand the frustration issues can cause. If you do detect an issue, PLEASE let us know. We want to help but may not be aware of any issues.

 

The best method of requesting support is to use the issue submission capability built into eKeypad. You can find this on the Support screen located at the bottom of the main Config screen. This method will automatically generate a summary of your eKeypad configuration minus all personal details and system settings. This summary will greatly speed up our ability to help you.

 

If you are having a true disaster and are unable to launch eKeypad there are several alternative ways to quickly and directly contact support. There is no need to use all of them. Any single method will be sufficient.

 

- There is a "contact us" link in the top right corner of our web site. http://www.ekeypad.net/

 

- You can email us directly using the address: support at ekeypad dot net.

 

- Using the iOS Settings application on your device, you can enable a number of advanced trouble shooting options. One of these options is labeled, "Send Config". If enabled, the next time you launch eKeypad, it will automatically make a backup of your entire configuration (system connection details included) and attach it to an email. You can manually address this email to support at ekeypad dot net and it will allow us to replicate your exact configuration on our advanced debugging environment.

 

Please feel free to also post a question here on the forums, but using one of the above direct contact methods will allow us to help you more rapidly.

 

Thanks to everyone for supporting eKeypad. 

 

Archived

This topic is now archived and is closed to further replies.

×
×
  • Create New...