LDWelton Posted October 21, 2015 Posted October 21, 2015 Hi all. I recently received my 994izw and added a few z-wave products. Everything seems to be working except my Smart Switch. Here are the particulars. ISY Firmware 4.3.18 Z-wave version 4.55 Aeon Labs Smart Switch 6 with energy monitoring Gen 5 Did an exclusion first, then an inclusion. Added into the ISY fine as 3 nodes. ZW 007 Energy Meter ZW 007 Mutilevel Switch ZW 007 On-Off Power Switch Here is the problem, no matter what I try, I can not turn the Smart Switch on or off via the ISY. However when I hit the button on the Smart Switch it turns on and updates the ISY on its status immediately . Here is a log from the event viewer. Wed 10/21/2015 04:59:00 PM : [ ZW007_1] DON 100 (uom=78 prec=0)Wed 10/21/2015 04:59:01 PM : [ ZW007_119] ST 100 (uom=51 prec=0)Wed 10/21/2015 04:59:02 PM : [ ZW007_143] CV 12391 (uom=72 prec=2) <--- ISY ON Command FailedWed 10/21/2015 04:59:35 PM : [ ZW007_1] ST 100 (uom=78 prec=0)Wed 10/21/2015 04:59:36 PM : [ ZW007_143] CV 12390 (uom=72 prec=2) <---Smart Switch Turned on via button SuccessWed 10/21/2015 04:59:54 PM : [ ZW007_1] DOF 0 (uom=78 prec=0)Wed 10/21/2015 04:59:55 PM : [ ZW007_119] ST 0 (uom=51 prec=0)Wed 10/21/2015 04:59:55 PM : [ ZW007_143] CV 12400 (uom=72 prec=2)<---ISY OFF Command FailedWed 10/21/2015 05:00:11 PM : [ ZW007_1] ST 0 (uom=78 prec=0)Wed 10/21/2015 05:00:12 PM : [ ZW007_143] CV 12402 (uom=72 prec=2)<---Smart Switch turned off via button Success The DON & DOF was when I tried turning on and off on the ISY. What could be my problem?? Hope I provided enough information, let me know if you need anything else. Thanks for any help you can provide.
MWareman Posted October 21, 2015 Posted October 21, 2015 Since you refer to DON and DOF, I assume you are using the API.. Does turning on and off work in the admin console? What device node are you using in your API call? [ZW007_1] or [ZW007_143] or [ZW007_119] Not sure which one is the correct one for this device (from memory) - but have you tried each?
LDWelton Posted October 21, 2015 Author Posted October 21, 2015 Since you refer to DON and DOF, I assume you are using the API.. Does turning on and off work in the admin console? What device node are you using in your API call? [ZW007_1] or [ZW007_143] or [ZW007_119] Not sure which one is the correct one for this device (from memory) - but have you tried each? MWareman I have to admit I pretty new to all this, so I'm not sure what the API is. I connect to ISY admin console through the java application, and was using the on & off buttons on the node screen without success. I pulled the text from the event viewer when I pressed the various buttons. PS I believe node 1 is the ON-OFF Switch, node 119 is the Multilevel Switch and 143 is the Energy Meter
Michel Kohanim Posted October 22, 2015 Posted October 22, 2015 Hi LDWelton, I am so very sorry to hear. This is a known issue with our support for this specific switch. We are currently working on it alas I cannot give you an ETA. With kind regards, Michel
LDWelton Posted October 22, 2015 Author Posted October 22, 2015 Thanks for the information Michel. I assume that if the issue is resolved it would be in a firmware update and mentioned in the post. Will keep an eye out for any more information. Cheers Lloyd
Scott847 Posted October 22, 2015 Posted October 22, 2015 Hi LDWelton, I am so very sorry to hear. This is a known issue with our support for this specific switch. We are currently working on it alas I cannot give you an ETA. With kind regards, Michel Michel, what issues are you investigating with the Smart Switch 6? I've been using it for a few months and am not experiencing the problem described by LDWelton. When I install it using ISY version 4.3.26 there are two devices: "On-Off Power Switch" and "Energy Meter." Following is a log from a few minutes ago when I turned it on/off via ISY: Thu 10/22/2015 03:00:27 PM : [ ZW027_143] TPW 0 (uom=33 prec=2) Thu 10/22/2015 03:00:28 PM : [ ZW027_143] ST 819 (uom=73 prec=2) Thu 10/22/2015 03:00:28 PM : [ ZW027_143] CV 12156 (uom=72 prec=2) Thu 10/22/2015 03:00:29 PM : [ ZW027_143] CC 8 (uom=1 prec=2) Thu 10/22/2015 03:00:37 PM : [ ZW027_1] DOF 0 (uom=78 prec=0) Thu 10/22/2015 03:00:37 PM : [ ZW027_1] DOF 0 (uom=78 prec=0) Thu 10/22/2015 03:00:38 PM : [ ZW027_1] ST 0 (uom=78 prec=0) Thu 10/22/2015 03:00:39 PM : [ ZW027_143] ST 0 (uom=73 prec=2) Thu 10/22/2015 03:00:39 PM : [ ZW027_143] CV 12167 (uom=72 prec=2) Thu 10/22/2015 03:00:40 PM : [ ZW027_143] CC 0 (uom=1 prec=2)
LDWelton Posted October 22, 2015 Author Posted October 22, 2015 Hi Scott847. Thanks for your response, I'll try upgrading to 4.3.26 and see what happens. I thought it odd that I had three nodes (on-off, dimmer & energy meter). I'll let you & Michel duke out the tech stuff. I'm more of a plug & play kinda guy.
Scott847 Posted October 22, 2015 Posted October 22, 2015 Lloyd, FYI there's an option to add the Smart Switch 6 as a secure device. To do this you double-tap the button on the Smart Switch instead of single-tapping after putting ISY into include mode. I'm not aware of all the pros/cons of it being secure and I also don't think it should exhibit the problem you encountered either way. Anyway, following is the log from when I added a new Smart Switch 6 yesterday (note the "adding secure Z-Wave device" line): Wed 10/21/2015 01:14:50 PM : Listening for Z-Wave devices to add to the network Wed 10/21/2015 01:15:01 PM : Z-Wave device detected, retrieving info 2 Wed 10/21/2015 01:15:01 PM : Z-Wave device detected, retrieving info 3 Wed 10/21/2015 01:15:03 PM : Z-Wave device detected, retrieving info 5 Wed 10/21/2015 01:15:04 PM : Adding Z-Wave devices stopped Wed 10/21/2015 01:15:04 PM : Exchanging data with secure Z-Wave device 27 of type 4.16.1 Wed 10/21/2015 01:15:04 PM : Adding secure Z-Wave device Wed 10/21/2015 01:15:07 PM : Adding ISY node(s) for new Z-Wave device 27 type 4.16.1 Wed 10/21/2015 01:15:07 PM : [ZWAVE-ADD-NODE ] Add device: mfg 0086.0103.0060, basic=0x04 gen=0x10 spec=0x01 Wed 10/21/2015 01:15:07 PM : Adding associations for new Z-Wave device 27 Wed 10/21/2015 01:15:15 PM : [ZWAVE-ADD-1 ] ZW027_143 : X1B3202216400000000FFFF00000000 Wed 10/21/2015 01:15:15 PM : [ZWAVE-ADD-2 ] ZW027_143 : 1B/143/53/33/TPW/0 Wed 10/21/2015 01:15:15 PM : [ ZW027_1] ST 100 (uom=78 prec=0) Wed 10/21/2015 01:15:15 PM : [ ZW027_143] TPW 0 (uom=33 prec=2) Wed 10/21/2015 01:15:15 PM : [ ZW027_143] ST 0 (uom=73 prec=2) Wed 10/21/2015 01:15:15 PM : [ ZW027_143] CV 12274 (uom=72 prec=2) Wed 10/21/2015 01:15:15 PM : [ ZW027_143] CC 0 (uom=1 prec=2) Wed 10/21/2015 01:15:15 PM : [ ZW027_143] CV 12262 (uom=72 prec=2)
LDWelton Posted October 22, 2015 Author Posted October 22, 2015 Hey Scott. Upgrade and adding as secure device didn't work. here is my log: Thu 10/22/2015 07:01:03 PM : Listening for Z-Wave devices to add to the networkThu 10/22/2015 07:01:07 PM : Z-Wave device detected, retrieving info 2Thu 10/22/2015 07:01:07 PM : Z-Wave device detected, retrieving info 3Thu 10/22/2015 07:01:12 PM : Z-Wave device detected, retrieving info 5Thu 10/22/2015 07:01:12 PM : Adding Z-Wave devices stoppedThu 10/22/2015 07:01:13 PM : Exchanging data with secure Z-Wave device 12 of type 4.16.1Thu 10/22/2015 07:01:13 PM : Adding secure Z-Wave deviceThu 10/22/2015 07:01:14 PM : Adding ISY node(s) for new Z-Wave device 12 type 4.16.1Thu 10/22/2015 07:01:14 PM : [ZWAVE-ADD-NODE ] Add device: mfg 0086.0103.0060, basic=0x04 gen=0x10 spec=0x01Thu 10/22/2015 07:01:14 PM : Adding associations for new Z-Wave device 12Thu 10/22/2015 07:01:24 PM : [ZWAVE-ADD-1 ] ZW012_119 : X0C260363Thu 10/22/2015 07:01:24 PM : [ZWAVE-ADD-2 ] ZW012_119 : 0C/119/68/51/ST/100Thu 10/22/2015 07:01:28 PM : [ZWAVE-ADD-1 ] ZW012_143 : X0C320221640000000000C600000000Thu 10/22/2015 07:01:28 PM : [ZWAVE-ADD-2 ] ZW012_143 : 0C/143/53/33/TPW/0Thu 10/22/2015 07:01:28 PM : [ ZW012_1] ST 0 (uom=78 prec=0)Thu 10/22/2015 07:01:28 PM : [ ZW012_119] ST 100 (uom=51 prec=0) Keep getting three node instead of two, which to me seems odd to have a on-off & multilevel ( which I take to be a dimmer). Neither of which work to control the switch.
Scott847 Posted October 22, 2015 Posted October 22, 2015 Lloyd, I forgot I did one other thing after installing, which perhaps fixes the problem you're encountering. If you right click on the ISY Smart Switch device, then Z-Wave, then Synchronize you may find it fixes the problem. I did this yesterday after the initial install. Following is the log from the Synchronize: Wed 10/21/2015 04:12:53 PM : [ZWAVE-NODE-SYNC] ---- Start Processing Z-Wave Node 27 (0x1B) ---- Wed 10/21/2015 04:12:53 PM : [ZWAVE-ADD-NODE ] Z-Wave node 27 (0x1B) device data differs with ISY, removing associated ISY node(s) Wed 10/21/2015 04:12:53 PM : [All ] Writing 0 bytes to devices Wed 10/21/2015 04:12:53 PM : [All ] Writing 0 bytes to devices Wed 10/21/2015 04:12:54 PM : Adding ISY node(s) for new Z-Wave device 27 type 4.16.1 Wed 10/21/2015 04:12:54 PM : [ZWAVE-ADD-NODE ] Add device: mfg 0086.0103.0060, basic=0x04 gen=0x10 spec=0x01 Wed 10/21/2015 04:12:54 PM : Adding associations for new Z-Wave device 27 Wed 10/21/2015 04:12:57 PM : [ ZW027_1] ST 100 (uom=78 prec=0) Wed 10/21/2015 04:13:04 PM : [ZWAVE-ADD-1 ] ZW027_143 : X1B3202216400000000FFFF00000000 Wed 10/21/2015 04:13:04 PM : [ZWAVE-ADD-2 ] ZW027_143 : 1B/143/53/33/TPW/0 Wed 10/21/2015 04:13:05 PM : [ ZW027_143] TPW 0 (uom=33 prec=2) Wed 10/21/2015 04:13:05 PM : [ ZW027_143] ST 0 (uom=73 prec=2) Wed 10/21/2015 04:13:05 PM : [ ZW027_143] CV 12144 (uom=72 prec=2) Wed 10/21/2015 04:13:05 PM : [ ZW027_143] CC 0 (uom=1 prec=2) Wed 10/21/2015 04:13:05 PM : [ ZW027_143] CV 12147 (uom=72 prec=2) Perhaps this is the issue Michel was referring to and a permanent fix is needed to avoid needing a Synchronize after the initial install. In case it's helpful for UDI to debug this problem, following are the current Node and Link Details for this device (right click device, Z-Wave, Show Information in Event Viewer): Thu 10/22/2015 06:04:08 PM : [ZW-SHOW ] ---------------------------------------------- Thu 10/22/2015 06:04:08 PM : [ZW-SHOW ] ZW027_1 uid=27 type=4.16.1 mid=134 tid=259 pid=96 model=0 Thu 10/22/2015 06:04:08 PM : [ZW-SHOW ] - x5E V0 ZWAVEPLUS_INFO Thu 10/22/2015 06:04:08 PM : [ZW-SHOW ] - x86 V0 VERSION Thu 10/22/2015 06:04:08 PM : [ZW-SHOW ] - x72 V2 MANUFACTURER_SPECIFIC Thu 10/22/2015 06:04:08 PM : [ZW-SHOW ] - x98 V0 SECURITY Thu 10/22/2015 06:04:08 PM : [ZW-SHOW ] - xEF V0 MARK Thu 10/22/2015 06:04:08 PM : [ZW-SHOW ] - x5A V0 DEVICE_RESET_LOCALLY Thu 10/22/2015 06:04:08 PM : [ZW-SHOW ] - x82 V0 HAIL Thu 10/22/2015 06:04:08 PM : [ZW-SHOW ] Thu 10/22/2015 06:04:09 PM : [ZW-SHOW ] Node 27 - ZW 027 On-Off Power Switch has 2 association groups Thu 10/22/2015 06:04:09 PM : [ZW-SHOW ] Associations for group 001 of ZW027_1 ZW 027 On-Off Power Switch Thu 10/22/2015 06:04:09 PM : [ZW-SHOW ] - Node 1 - [This ISY] Thu 10/22/2015 06:04:09 PM : [ZW-SHOW ] Thu 10/22/2015 06:04:10 PM : [ZW-SHOW ] Associations for group 002 of ZW027_1 ZW 027 On-Off Power Switch Thu 10/22/2015 06:04:10 PM : [ZW-SHOW ] - Node 1 - [This ISY] Thu 10/22/2015 06:04:10 PM : [ZW-SHOW ] Thu 10/22/2015 06:04:10 PM : [ZW-SHOW ] ----------------------------------------------
LDWelton Posted October 22, 2015 Author Posted October 22, 2015 Sorry Scott, that didn't work either. I guess I'll just have to wait until a firmware fix is available. Oh well, thanks for all the help.
Michel Kohanim Posted October 23, 2015 Posted October 23, 2015 Hi LDWelton, Yes, a firmware update to ISY will fix this. Hi Scott847, the firmware on the switch was updated recently and now it acts as a multi-channel. With kind regards, Michel
chamnic Posted April 9, 2016 Posted April 9, 2016 What firmware update are we talking about here that will fix this. I have 4.3.26 in ISY and in the UI. Is the switch (ON/OFF command) supposed to work with this switch. Mine doesn't ...
danbutter Posted April 10, 2016 Posted April 10, 2016 What firmware update are we talking about here that will fix this. I have 4.3.26 in ISY and in the UI. Is the switch (ON/OFF command) supposed to work with this switch. Mine doesn't ...Pretty sure you would have to be on the alpha 5.0.4 to have multi channel support.http://forum.universal-devices.com/topic/18711-release-504-alpha-is-now-available/ Just make sure you read everything! It is not primetime yet...not even beta yet.
chamnic Posted April 10, 2016 Posted April 10, 2016 Thanks for the info. Guess I'll wait for the stable 5.x version. Patience is always rewarded . I'll use it just as a power meter for the time being
Guitartexan01 Posted April 10, 2016 Posted April 10, 2016 FWIW, I have avoided much gray hair and bloodshot eyes by simply waiting for the stable 5.x. I still have plenty of things to experiment with and I actually am able to enjoy my free hobby time. I strongly urge anyone not very familiar with these systems to go this route. 5.x will be here soon and there is no lack of things to do with the current version. GT
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