manowell Posted November 1, 2015 Share Posted November 1, 2015 My INSY994i loses time pretty badly, so much so that I don't think it's any "normal" clock time drive issues. Here's an event log from a few minutes ago. Sun 11/01/2015 11:04:14 AM : Setting Time From NTPSun 11/01/2015 11:22:22 AM : [ Time] 11:22:22 0(0)Sun 11/01/2015 11:41:13 AM : [11 C5 18 1 ] Link 16 : 0F78 [E201143B46010001] *Failed Writing [E201143B46010001]Sun 11/01/2015 11:44:57 AM : [FileOpen ] Open failed for [/CONF/ELK.CNF] ®Sun 11/01/2015 11:35:32 AM : [FileOpen ] Open failed for [/CONF/ELK.CNF] ®Sun 11/01/2015 11:35:42 AM : Setting Time From NTPSun 11/01/2015 11:46:29 AM : [All ] Writing 0 bytes to devices As you can see, it was ~18 minutes behind at 11:22, which it held OK until 11:44, when it jumped back ~9 minutes. Clicking the "Synchronize Now" button brought it back, but it's fallen back two minutes since then.... Any ideas? Link to comment
Michel Kohanim Posted November 1, 2015 Share Posted November 1, 2015 Hi manowell, I am so very sorry to hear. Please do make sure you have 4.3.26 installed. If you still get time drift issues, please send a request to sales@universal-devices.com for an RMA. With kind regards, Michel Link to comment
manowell Posted November 1, 2015 Author Share Posted November 1, 2015 Hi manowell, I am so very sorry to hear. Please do make sure you have 4.3.26 installed. If you still get time drift issues, please send a request to sales@universal-devices.com for an RMA. With kind regards, Michel It's on 4.3.26 Link to comment
Michel Kohanim Posted November 2, 2015 Share Posted November 2, 2015 Hi manowell, Got it. Thank you. With kind regards, Michel Link to comment
manowell Posted November 7, 2015 Author Share Posted November 7, 2015 I'm sending my ISY-994i back to Universal Devices for repair/replacement. Having never done this before, is there any set of procedures I need to think about in advance? I have a current backup, made today. Link to comment
Teken Posted November 7, 2015 Share Posted November 7, 2015 I'm sending my ISY-994i back to Universal Devices for repair/replacement. Having never done this before, is there any set of procedures I need to think about in advance? I have a current backup, made today. Nope that's about it and ensure the parcel has tracking . . . Link to comment
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