I just crashed my ISY... I did upgrade and it is now dead...

 

can somebody point me to how to restore it?

 

I cannot ping it or anything at this point

 

thanks

 

I am frantic as time is so limited now

Not accessible from network at all.  

I just crashed my ISY... I did upgrade and it is now dead...

 

can somebody point me to how to restore it?

 

 

Do you have a good ISY backup?

 

Which ISY do you have

 

What is your ISY firmware?

 

Are you and the ISY at the same location?

Yes did back up before did 'upgrade'

isy-994i Pro

 

no idea on firmware.  but can't imagine it was old version as I try to keep up to date

 

yes at same location, same network.

can no longer ping device i have tried to reset it after 20 minutes w/o a response on network

 

I know it has memory card which I could access to format or whatever..

 

thanks

Yes did back up before did 'upgrade'

isy-994i Pro

 

no idea on firmware.  but can't imagine it was old version as I try to keep up to date

 

yes at same location, same network.

can no longer ping device i have tried to reset it after 20 minutes w/o a response on network

 

I know it has memory card which I could access to format or whatever..

 

thanks

Which lights on the front of the ISY are either on or blinking

 

Are you able to control any devices from the ISY

 

You mentioned that you did an upgrade, what upgrade did you do?

Edited November 20, 201510 yr by Techman

Power light is only light on or blinking

 

I was in the ISY Admin and in help it said upgrade to whatever version... sorry I don't know which one.  it did a backup then started the upgrade.

no communication with device since

 

after about 20 minutes I power down the ISY and plugged back in nothing except power light

Power light is only light on or blinking

 

I was in the ISY Admin and in help it said upgrade to whatever version... sorry I don't know which one.  it did a backup then started the upgrade.

no communication with device since

 

after about 20 minutes I power down the ISY and plugged back in nothing except power light

You need to clear out your Java Cache including applications, then install the current version of the Administrative Console (4.3.26) for the ISY.

 

You should also remove power from the PLM and the ISY, then power up the PLM, wait about 15 seconds then power up the ISY.

 

Let me know if that helps.

no good.

unplugged ISY & PLM

downloaded and installed latest Admin Console

plugged in PLM wait

plugged in ISY

 

power light only

 

run admin console

msg .. ISY Finder: not found

the ISY doesn't show up on the network so don't think admin console will find it???

it was programmed w/ static ip address

the ISY doesn't show up on the network so don't think admin console will find it???

it was programmed w/ static ip address

 

Check your router and see that it's properly configured...

 

 

Jon...

the ISY doesn't show up on the network so don't think admin console will find it???

it was programmed w/ static ip address

 

Take a look at this thread

 

http://forum.universal-devices.com/topic/16624-isy-finder-not-found/?hl=%2Bisy+%2Bfinder

Check your router and see that it's properly configured...

 

 

Jon...

Along with that. check your router and see if the ISY MAC address is showing up. Perhaps ISY has lost it's IP address assignment in the router and/or itself, for some reason. This would mean you are pinging the wrong address.

Edited November 21, 201510 yr by larryllix

That's possible only if you happen to know the MAC address or the ISY Finder starts. You may be able to find the ISY by searching the first three groups of hexadecimal digits which are 00:21:B9.

Along with that. check your router and see if the ISY MAC address is showing up. Perhaps ISY has lost it's IP address assignment in the router and/or itself, for some reason. This would mean you are pinging the wrong address.

I have scanned the entire network and the device is NOT on the network.  I have software to identify all IPs on network

That's possible only if you happen to know the MAC address or the ISY Finder starts. You may be able to find the ISY by searching the first three groups of hexadecimal digits which are 00:21:B9.

I have smart network switches and it isn't there

Unless somebody has a better ide and you have a decent backup I would be doing a factory reset at this time.

 

You should open a ticket with UDI. I am sure they can give you better guidance in this matter.

Unless somebody has a better ide and you have a decent backup I would be doing a factory reset at this time.

 

You should open a ticket with UDI. I am sure they can give you better guidance in this matter.

ok I am game for a factory reset.  

can anybody point me to the step by step instructions on how to do that?

thanks

ok I am game for a factory reset.  

can anybody point me to the step by step instructions on how to do that?

thanks

 

http://www.universal-devices.com/contact-support/

Contacting support is the best idea but you might first try plugging ISY directly into the router (maybe replace the cable too.)

 

Here's a link to the manual.. appendix B

994i User Guide

 

 

Jon...

Contacting support is the best idea but you might first try plugging ISY directly into the router (maybe replace the cable too.)

 

Here's a link to the manual.. appendix B

994i User Guide

 

 

Jon...

I am hosed!!!  pushed reset button down for 60 seconds never rebooted or went out...

 

thanks for all help

 

i have contacted support 

I am hosed!!!  pushed reset button down for 60 seconds never rebooted or went out...

 

thanks for all help

 

i have contacted support 

Have you checked your SD card to make sure it is connected properly?

IIRC it works like a ballpoint pen with a click-click action.

Have you checked your SD card to make sure it is connected properly?

IIRC it works like a ballpoint pen with a click-click action.

Yes, familiar with the SD card.  Pulled it out and checked that it is readable with files on it.

 

thanks

Sound like you are going to need UDI to help you rebuild your image.

 

Nothing personal. Just your SD card.

a new personal image wouldn't hurt either!!!

thanks for helping

 

the timing could not be worse for me but as with electronics it is the nature of the beast

If there is suspicion that the device has a static IP that's not valid for the current network, you can always connect the USB port to a computer and use a serial terminal to access the console. From there, you should be able to find the current network settings (IP), and change the device from static to dhcp if necessary.

Edited November 21, 201510 yr by MWareman

If there is suspicion that the device has a static IP that's not valid for the current network, you can always connect the USB port to a computer and use a serial terminal to access the console. From there, you should be able to find the current network settings (IP), and change the device from static to dhcp if necessary.

ok.  what settings do I need to talk to the isy via serial?  baud, stop, bits....