Techman Posted November 21, 2015 Share Posted November 21, 2015 a new personal image wouldn't hurt either!!! thanks for helping the timing could not be worse for me but as with electronics it is the nature of the beast Can you take a look at your router configuration and get the IP address of the ISY, if so you should then be able to access using a browser. What browser and operating system are you using? Link to comment
jerlands Posted November 21, 2015 Share Posted November 21, 2015 ok. what settings do I need to talk to the isy via serial? baud, stop, bits.... From this posting... I haven't attempted this so don't have much further info. use Hyperterminal (or any other terminal application) to connect to the USB port on your computer: 115200, 8, 1, None Once connected, then login to ISY shell and on the prompt, type: CT (followed by enter) In CT, you will configure your ISY Jon... Link to comment
slpelts Posted November 21, 2015 Author Share Posted November 21, 2015 Can you take a look at your router configuration and get the IP address of the ISY, if so you should then be able to access using a browser. What browser and operating system are you using? I am a network engineer. The ISY is not getting an IP address. I have network smart switch and can look at switch to see all info. I have scanned the network and no ips for the ISY Link to comment
slpelts Posted November 21, 2015 Author Share Posted November 21, 2015 From this posting... I haven't attempted this so don't have much further info. use Hyperterminal (or any other terminal application) to connect to the USB port on your computer: 115200, 8, 1, None Once connected, then login to ISY shell and on the prompt, type: CT (followed by enter) In CT, you will configure your ISY Jon... ok now connected via terminal to ISY. get nb> prompt CT [enter] gets me -- unrecognized command I didn't see any login prompt Link to comment
slpelts Posted November 21, 2015 Author Share Posted November 21, 2015 I see IP for device is what i set it to but still no response when on network Link to comment
jerlands Posted November 21, 2015 Share Posted November 21, 2015 You might set it for DHCP and see what happens.. from manual... Requesting a DHCP Assigned IP Address When prompted for IP Address, enter 0.0.0.0 When prompted for NetMask, ignore When prompted for Gateway, ignore When prompted for DNS Server, ignore When prompted with Save Changes, enter Y. The system will reboot and attempt to get DHCP assigned TCP/IP information upon system start. Edit: Have you tried plugging directly into the modem? Jon... Link to comment
slpelts Posted November 21, 2015 Author Share Posted November 21, 2015 You might set it for DHCP and see what happens.. from manual... Requesting a DHCP Assigned IP Address When prompted for IP Address, enter 0.0.0.0 When prompted for NetMask, ignore When prompted for Gateway, ignore When prompted for DNS Server, ignore When prompted with Save Changes, enter Y. The system will reboot and attempt to get DHCP assigned TCP/IP information upon system start. Edit: Have you tried plugging directly into the modem? Jon... changed to DHCP but nothing still I am thinking the BIOS needs to be reflashed Link to comment
jerlands Posted November 21, 2015 Share Posted November 21, 2015 changed to DHCP but nothing still I am thinking the BIOS needs to be reflashed I really doubt this but possible. Have you tried plugging directly into your modem, bypassing the switch? Jon... Link to comment
slpelts Posted November 21, 2015 Author Share Posted November 21, 2015 I really doubt this but possible. Have you tried plugging directly into your modem, bypassing the switch? Jon... I am confused by your terms.. plug what directly in to Modem? what switch? I have USB/Serial plugged directly into the ISY. when plug in network cable it does not come up on the network Link to comment
jerlands Posted November 21, 2015 Share Posted November 21, 2015 I am confused by your terms.. plug what directly in to Modem? what switch? I have USB/Serial plugged directly into the ISY. when plug in network cable it does not come up on the network I have scanned the entire network and the device is NOT on the network. I have software to identify all IPs on network I have smart network switches and it isn't there How do you connect to the internet I understood you were behind a switch that is then connected to what? Jon... Link to comment
jerlands Posted November 21, 2015 Share Posted November 21, 2015 Once you configure via USB disconnect and reconnect as direct as you can to your network.. bypass any switch. Jon... Link to comment
Techman Posted November 21, 2015 Share Posted November 21, 2015 I see IP for device is what i set it to but still no response when on network Try disabling your firewall Which browser and operating system are you using? Link to comment
slpelts Posted November 21, 2015 Author Share Posted November 21, 2015 How do you connect to the internet I understood you were behind a switch that is then connected to what? Jon... I have a network switch that is plugged into a Cisco ASA remember, this all worked until I attempted to upgrade the ISY software Link to comment
slpelts Posted November 21, 2015 Author Share Posted November 21, 2015 Try disabling your firewall Which browser and operating system are you using? Firewall is NOT enabled Chrome, IE, Firefox but if there is no ip address this would be irrelevant Windows 10, OS X. take your pick again same as above, if no ip address then.... Link to comment
jerlands Posted November 21, 2015 Share Posted November 21, 2015 I have a network switch that is plugged into a Cisco ASA remember, this all worked until I attempted to upgrade the ISY software Whatever was changed during the update and for whatever reason if you want to work on this before support can with you then you need to get it visible on the network. I suspect the Cisco has an internal switch with a number of ports you could use to plug directly into? I would attempt that to see if it's visible to the Cisco router. Edit.. maintain the DHCP setting for ISY. Jon... Link to comment
Techman Posted November 21, 2015 Share Posted November 21, 2015 Firewall is NOT enabled Chrome, IE, Firefox but if there is no ip address this would be irrelevant Windows 10, OS X. take your pick again same as above, if no ip address then.... Try to access the ISY via this link http://isy.universal...994i/admin.jnlp If all else fails then submit a support ticket to: http://www.universal-devices.com/contact-support They'll get you up and running. Link to comment
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