Is my new ISY994i ZW/IR PRO malfunctioning or am I missing something?

 

I'm old hat to smarthoming, having been an X10 user since the '70s.  Having recently moved into a new home, I figured it was time to start over from scratch with newer technology and settled on Z-Wave as the basis.  I just acquired a ISY994i ZW/IR PRO Z-Wave as the building block.

 

I installed it on my network and was able to access it via the Java app.  The instructions explicitly say that the first thing you need to do is do a factory reset on the Z-Wave dongle, which I assume is built-in.  However, in the Java app under "Z-Wave", it only says "Z-Wave dongle not responding" and "Upgrade Z-Wave Firmware".

 

The write-up on the ISY994i ZW/IR PRO implies that it's Z-Wave ready out-of-the-box, as opposed to requiring an external dongle as one would need to interface a X10 or Insteon network.  An extra Cat-5 cable is included for a dongle, but no other hardware was provided.  So I'm assuming that the Z-Wave "dongle" is built-in.

 

So am I literally missing an external dongle, or is this just malfunctioning?  Had really hoped to be programming this over the weekend.

What does Hep | About show for Firmware and UI levels?   Is there a PLM connected to ISY?

 

The ZWave dongle is internal to ISY.

 

There is a version of ISY Firmware that runs without a PLM but not sure that firmware is preloaded.

 

Have you seen a Safe Mode message?

There is no external dongle. The Z-Wave module is an internal plug-in device. Select Z-Wave > Advanced > Z-Wave Version. What is listed?

Hi JohnMcGrew,

 

There's definitely something wrong. Either the UI is old (please check Help | About and make sure your firmware and UI are identical) or it's a hardware defect. You are welcome to contact our tech support (links below) and we'd be delighted to help.

 

With kind regards,

Michel

The only tabs that do anything are "File" and "Z-Wave", so I can't even see a version #.  There are no external devices attached.

Problem diagnosed:  Turns out that the problem was with a firewall that is blocking some communication between my computer and the device.  When the device is on the same subnet as my computer, it appears to function properly.  The ISY994 Z-Wave module must be using ports other than 80 to unexpectedly talk back to the Java app.  Will have to check some logs and program some pathways if I plan on segregating this device as I do others.

 

Thank you all for the quick responses.

 

John.

Hi John,

 

Thanks so very much for the update. What you experienced is not isolated to Z-Wave only; it's an overall system since events must be able to be pushed to the Admin Console from ISY. It seems your firewall was blocking this communication. More information on firewalls:

http://wiki.universal-devices.com/index.php?title=ISY-99i/ISY-26_INSTEON:Configuring_a_Firewall_for_Your_ISY

 

With kind regards,

Michel