Purchased Portal Module but unable to connect

[fstanek]

Hi,

 

I just purchased the portal module and got it installed about 10 min ago. The portal module is now installed on my ISY. I have also created an account on http://my.isy.io. I added my ISY to my.isy.io using my UDID. I then went back to my ISY admin console and went to configuration->Portals, but there is nothing listed there. The documentation states that I should have a "request for access", but I just see a blank screen.

 

Is there anything else that I'm missing?

 

Thanks.

[fstanek]

Ok, nevermind, the "request for access" finally appeared. It took a lot longer than I thought it would.

[DonB]

I have the same problem.  I purchased the portal, but I don't have a request for access.  Portal integration - UDI says Online and registered but I think that is for the portal module I purchased several years ago for Mobile link, but didn't use. 

[DonB]

Many thanks to Michel Kohanim for his prompt response to my problem.  It was a mistaken input on my part (triple check your UUIDs!).  Very refreshing to deal with a company this responsive to their customers!  Thanks again, Keep up the good work!

[skywizzard]

I am having the same problem.  I get the following message when I attempt to use any of the Tools.

 

Access denied.
Pending approval by owner">

 

 

 I have triple checked my uuid and even deleted and re-added but to no avail.  I purchased and set up an account about 12 hours ago.  Should it take this long?  I feel I must be missing something obvious... I have just replaced my PLM, but everything is working fine, just can't use the portal.

[jerlands]

I am having the same problem.  I get the following message when I attempt to use any of the Tools.

 

Access denied.

Pending approval by owner

">

 

 

 I have triple checked my uuid and even deleted and re-added but to no avail.  I purchased and set up an account about 12 hours ago.  Should it take this long?  I feel I must be missing something obvious... I have just replaced my PLM, but everything is working fine, just can't use the portal.

 

Have you gone to "manage modules" through the UI?

Help>Manage Modules

 

 

Jon...

[skywizzard]

Yes, when I go to manage modules, the reply is "Your Modules are up to date!"

[KMan]

DId you go to Configuration->Portals?

 

I think that's where the approval is done.

[skywizzard]

DId you go to Configuration->Portals?

 

I think that's where the approval is done.

 

Thanks guys for the suggestions, but still no joy.

 

When I go to Configuration->Portals  I have a blank page.

It appears that my UI is not seeing the portal.  I have checked, double checked and re-entered the uuid.  Am I correct that all I need to enter is the uuid in the format xx:xx:xx:xx:xx ?    When I enter the uuid, there is a yellow button and when i hover over it I receive the message:

 

Pending Approval by owner

Online since ........

 

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[KMan]

Did you get an email with a link that you clicked on?

[jerlands]

 

  Am I correct that all I need to enter is the uuid in the format xx:xx:xx:xx:xx ?    When I enter the uuid, there is a yellow button and when i hover over it I receive the message:

 

The UUID should be in the format of XX:XX:XX:XX:XX:XX

 

 

Jon...

[skywizzard]

Thanks everyone for all you help, I finally found the problem!

 

I had upgraded firmware to latest version, but failed to upgrade my UI to the latest version.  When I upgraded the UI the portal appeared on the configuration screen.  As it is in most cases, it was a case of "user failure" 

 

Thanks again everyone for your suggestions, they did finally lead me to my problem.