kowaj Posted December 16, 2015 Posted December 16, 2015 Hello all. I purchased the portal today and switched Mobilinc over to the portal address so I don't have to use Mobilinc Connect. I can control devices with the app but device status is no longer displaying. Is anyone else experiencing this? Quote
MWareman Posted December 16, 2015 Posted December 16, 2015 I believe I may be having the same issue - I just don't use Mobilinc very much and hadn't noticed it. Quote
jerlands Posted December 17, 2015 Posted December 17, 2015 Michel worked on my Android today and apparently there's "an issue with Android/MobiLinc/ISY Portal combination." Jon... Quote
kowaj Posted December 20, 2015 Author Posted December 20, 2015 Is this something that will be fixed soon? Quote
jerlands Posted December 20, 2015 Posted December 20, 2015 Is this something that will be fixed soon? The notice will probably be posted in the Mobilinc and ISY Portal Thread... Jon... Quote
Michel Kohanim Posted December 20, 2015 Posted December 20, 2015 Hi kowaj, Yes, Benoit pushed a fix into production over the weekend and, thus far, it seems to be working very well. With kind regards, Michel Quote
MWareman Posted December 20, 2015 Posted December 20, 2015 Hi kowaj, Yes, Benoit pushed a fix into production over the weekend and, thus far, it seems to be working very well. With kind regards, Michel When I start Mobilinc, the devices current status fills in now. However, when I change a device, the status does not update. There appears to be no push status back to the app currently. The portal itself updates though, and the device responds quickly, which is nice! Quote
MWareman Posted December 21, 2015 Posted December 21, 2015 I tell a lie. Just reconfigured Mobilinc on my Nexus 9, and I'm not getting any status at all - even on start. Quote
Michel Kohanim Posted December 21, 2015 Posted December 21, 2015 Hi MWareman, Please make sure you have your ISY in the Preferred ISY field on My Profile in the Portal. If that fails, would you please send your UUID to support@universal-devices.com? With kind regards, Michel Quote
MWareman Posted December 21, 2015 Posted December 21, 2015 (edited) Hi MWareman, Please make sure you have your ISY in the Preferred ISY field on My Profile in the Portal. If that fails, would you please send your UUID to support@universal-devices.com? With kind regards, Michel Confirmed: the uuid is in the preferred ISY field. Also, only one ISY is in my account. Although now the ststus is populated on starting Mobilinc on the tablet as well. I'll send the uuid to you. Michael. Edited December 21, 2015 by MWareman Quote
MWareman Posted December 21, 2015 Posted December 21, 2015 Michel, I just sent a follow up email. For some reason, Mobilinc is now getting status updates real time with changes. This was a couple of hours after initially configuring Mobilinc to my portal account. Very strange - but it's all working correctly for me now. Michael. Quote
kowaj Posted December 22, 2015 Author Posted December 22, 2015 I am still not getting status updates but can send commands. I tried wiping mobilinc and starting from scratch but that did not work. It's my only isy and it is set to preferred. Quote
jerlands Posted December 22, 2015 Posted December 22, 2015 I am still not getting status updates but can send commands. I tried wiping mobilinc and starting from scratch but that did not work. It's my only isy and it is set to preferred. Try this... 1. Uninstall MobiLinc Pro (stop services before you do) 2. Reboot your phone 3. Install MobiLinc Pro 4. Retry Jon... Quote
jerlands Posted December 22, 2015 Posted December 22, 2015 I am still not getting status updates but can send commands. I tried wiping mobilinc and starting from scratch but that did not work. It's my only isy and it is set to preferred. Also need the following settings... Host Type = ISY User Name = Portal Username (email address) Password = Portal Password Local http://= blank Local Port = 80 Secure https:// = my.isy.io Secure Port = 443 Connection Method = Secure Connection Jon... Quote
kowaj Posted December 22, 2015 Author Posted December 22, 2015 Tried all the above still not showing status and I don't see weather information either. Quote
kowaj Posted December 22, 2015 Author Posted December 22, 2015 Is there any settings I need to put into my router? Quote
jerlands Posted December 22, 2015 Posted December 22, 2015 Tried all the above still not showing status and I don't see weather information either. Is your portal configured properly? Log into your UI and select Configuration > Portals Jon... Quote
kowaj Posted December 22, 2015 Author Posted December 22, 2015 Yes ISY shows Online and registered under portals. Quote
jerlands Posted December 22, 2015 Posted December 22, 2015 (edited) Yes ISY shows Online and registered under portals. If you log into ISY Portal ( https://my.isy.io) what is selected for My preferred ISY ( My Profile.) Jon... Edited December 22, 2015 by jerlands Quote
jerlands Posted December 22, 2015 Posted December 22, 2015 The uuid of my isy. Have you tested the portal using other apps like Alexa or IFTTT? Jon... Quote
kowaj Posted December 22, 2015 Author Posted December 22, 2015 No but I can still send on/off commands without issue. I just can't see status. Quote
jerlands Posted December 22, 2015 Posted December 22, 2015 (edited) No but I can still send on/off commands without issue. I just can't see status. What version of Mobilinc do you have? What happens when you try refreshing data (top bar tap round encircling arrows.) Jon... Edited December 22, 2015 by jerlands Quote
kowaj Posted December 22, 2015 Author Posted December 22, 2015 Android 2.0.7 nothing happens with refresh. Quote
jerlands Posted December 22, 2015 Posted December 22, 2015 Android 2.0.7 nothing happens with refresh. If you go into Lighting Controller Settings and "Tap to Sync with ISY" what happens? Jon... Quote
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