RRoyceus Posted December 18, 2015 Posted December 18, 2015 I added two Insteon 2672-222 LED bulbs tonight. They are working fine. I then tried to add a 2342-222 Mini-Remote. At the Link Management tab, I chose Add a RemoteLinc 2, then 8 Scene Keypad. I put it in linking mode by depressing the switch. The New Insteon/A10/x10 box came up. I entered the address and a name. The device type was shown as 2342-222 RemoteLinc 2 Keypad, 8 scene. I chose remove existing links. When I clicked OK. Initially the status box showed 2342-222, then changed to unsupported device. After they were added the icon in the menu was a light. When I tried to add the device to a scene, the only choice was as a responder. Any ideas on what is going on?
LeeG Posted December 18, 2015 Posted December 18, 2015 Likely your not on the latest Official release 4.3.26. That device type is rather new and requires the latest Official release. Be sure to update Firmware and UI to 4.3.26. What is the current Firmware and UI level (Help | About)?
RRoyceus Posted December 18, 2015 Author Posted December 18, 2015 I am using Firmware 4.3.26, UI 4.2.30. I was not aware you had to or know how to upgrade the UI. I have always use the automatic upgrade option. I have three ISY's at different locations, work, home, and weekend home. I have added numerous 4 scene and 8 scene mini remotes at all three locations without a problem, including another 8 button at this location. I have tried clearing the Java cache, done a factory reset on the remote, tried restore device, and every think else I could think of. I am beginning to think that I have a defective unit, but it is strange that it shows the light bulb icon and can be added to the scene as a responder. When I press a key, the status does change from on to off, but does not change the scene.
RRoyceus Posted December 18, 2015 Author Posted December 18, 2015 It appears using the automatic upgrade for the firmware does not upgrade the UI. I upgrade the UI. All is fine
LeeG Posted December 18, 2015 Posted December 18, 2015 (edited) Happy to help. Thanks for the feedback. I don't use the automatic update but suspect the UI may not be automatic because there are various ways to invoke the Admin Console. Edited December 18, 2015 by LeeG
paulbates Posted December 18, 2015 Posted December 18, 2015 The automatic upgrade simply notifies you that a newer, official version of firmware is available greater than the one you have installed (as opposed to intermediary releases). The process requires you to separately download firmware, download the version matching admin console and download the version matching dashboard. The directions at the front of each release thread in the forum walks you through the multistep process. Paul
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