austin_john Posted January 30, 2016 Posted January 30, 2016 I finally had to replace my PLM, as it was losing links, etc. I followed the procedure to replace the PLM, including "Restore Modem" on the ISY, which, according to the Admin Console, worked fine. However, some of my programs are not working. For example, I have one light switch programmed so that when you double tap it 'off', it turns off all the lights in an area - which is no longer working. Also, when the garage door opens at night, it has a program to turn on two lights - not working. However, others, such as the automatic on/off of the landscape lights and the programs for keypads are working. Any suggestions on troubleshooting would be appreciated!
paulbates Posted January 30, 2016 Posted January 30, 2016 It sounds like things the ISY initiates on schedules like landscape lights work, but you're not receiving commands from some switches to the ISY (?) Do any of the devices have a "1010" icon next to them? If so, right click and write updates to those devices, this is a common occurrence for restore modem If there are no "1010" icons, right click on the affected devices and Restore device. Again, this is not an uncommon side effect of restoring a modem Paul
austin_john Posted January 30, 2016 Author Posted January 30, 2016 Hi Paul - Thanks for the reply. None of the devices have the "1010" icons and I did try to Restore Device to the affected devices, but this did not help.
paulbates Posted January 30, 2016 Posted January 30, 2016 (edited) For the garage lights, I assume that that's an iolinc, and there is a scene linking the sensor to the switches that control the lights? If so, can you click on the scene, are the switches in there as responders? Edit: Sorry, your write up said program. Does the ISY recognize the io_linc in the properstate when the door is up vs down Edited January 30, 2016 by paulbates
austin_john Posted January 30, 2016 Author Posted January 30, 2016 No - it does not recognize the state of either of the devices - the light switch or the io_linc. However, I can control the devices from the Admin Panel.
paulbates Posted January 30, 2016 Posted January 30, 2016 I would factory reset the iolinc and then restore device. I've had problems with one in my garage that I've had to handle that way. Paul
austin_john Posted January 30, 2016 Author Posted January 30, 2016 Ok - I will try that with both devices. Thanks
austin_john Posted January 30, 2016 Author Posted January 30, 2016 The factory reset of the devices did not work. In case I made an error on installing the PLM, I did this: Tip: You should never replace your PLM while ISY is running because it assumes the PLM that it started with is still connected. The ISY will appear to work, but it will be writing the address of the old PLM into the device links, thus you will not see devices updates etc.Its easy to recover if you have done this;- restart ISY (leaving the new PLM plugged into ISY - Important!)- Do a "Restore Modem" The Restore Modem is not working properly - it only takes about 10 seconds and it should take several minutes.
paulbates Posted January 30, 2016 Posted January 30, 2016 Unplug the PLM and the ISY. Wait 10 seconds. Plug the PLM back, wait 5 seconds, plug the ISY back in Repeat the restore plm Paul
austin_john Posted January 30, 2016 Author Posted January 30, 2016 Ok - no difference in the Restore Modem time nor in the operation of the system. I tried resetting the PLM: - Unplug PLM & ISY, disconnect ISY from PLM - Wait 30 seconds - Hold Set on PLM and Plug In, hold until beep, green LED comes on - Unplug PLM and connect ISY - Plug in PLM - Restore Modem - it shows 1% and stops - no error, but not restoring I have a second backup PLM, which I will try to install, using the normal process.
paulbates Posted January 30, 2016 Posted January 30, 2016 It looks like part of steps 4 and 5 are out of order, the PLM gets plugged in and then bring the ISY up http://wiki.universal-devices.com/index.php?title=ISY-99i/ISY-26_INSTEON:File_Menu#Restore_Modem_.28PLM.29
austin_john Posted January 30, 2016 Author Posted January 30, 2016 Ok - tried that and the Restore Modem process did complete normally, but the system is still operating as stated in the first post.
paulbates Posted January 30, 2016 Posted January 30, 2016 Ok, the next level is to look at the details: For each of the two devices: Tools Diagnostics Show Device Links Tools Diagnostics Show ISY Links Post the results back here.
jerlands Posted January 30, 2016 Posted January 30, 2016 The Restore Modem is not working properly - it only takes about 10 seconds and it should take several minutes. What is your PLM Links count ( Tools > Diagnostics > Show PLM Links Table?) Jon...
austin_john Posted January 30, 2016 Author Posted January 30, 2016 Ok - I have noticed there are more than just the two devices that are not updating status. Jon - the PLM Links Count is 15 Here are some sample tables: Garage Door Sensor Device Links: 0 : 0FF8 : A2 00 00.00.00 FF 1F 01 1 : 0FF0 : E2 01 1C.FC.B2 FF 1F 01 2 : 0FE8 : A2 00 1C.FC.B2 00 00 00 3 : 0FE0 : A2 00 34.E6.05 00 00 00 4 : 0FD8 : 00 00 00.00.00 00 00 00 Garage Door Sensor ISY Links: 0 : 0FF8 : 00 00 00.00.00 00 00 00 Driveway Lights Device Links: 0 : 0FF8 : A2 00 34.E6.05 FF 1F 01 1 : 0FF0 : AA 00 34.E7.B8 00 1C 01 2 : 0FE8 : AA 00 34.E6.05 00 1C 01 3 : 0FE0 : 00 00 1C.FC.B2 00 1C 01 Driveway Lights ISY Links: 0 : 0FF8 : A2 00 34.E6.05 FF 1F 01 1 : 0FF0 : 00 00 00.00.00 00 00 00 Fam Room S Switch Device Links: 0 : 0FF8 : A2 00 34.E6.05 FF 1F 01 1 : 0FF0 : A2 01 1C.B1.30 4C 1B 01 2 : 0FE8 : A2 03 30.0F.6A 60 1B 01 3 : 0FE0 : A2 04 30.0F.6A 49 1B 01 4 : 0FD8 : A2 05 30.0F.6A 66 1B 01 5 : 0FD0 : A2 06 30.0F.6A 00 1B 01 6 : 0FC8 : E2 01 1C.B1.30 FF 1F 01 7 : 0FC0 : 00 13 00.00.00 60 1B 01 Fam Room S Switch ISY Links: 0 : 0FF8 : A2 00 34.E6.05 FF 1F 01 1 : 0FF0 : A2 01 1C.B1.30 4C 1B 01 2 : 0FE8 : A2 03 30.0F.6A 60 1B 01 3 : 0FE0 : A2 04 30.0F.6A 49 1B 01 4 : 0FD8 : A2 05 30.0F.6A 66 1B 01 5 : 0FD0 : A2 06 30.0F.6A 00 1B 01 6 : 0FC8 : E2 01 1C.B1.30 FF 1F 01 7 : 0FC0 : 00 00 00.00.00 00 00 00
jerlands Posted January 31, 2016 Posted January 31, 2016 Your PLM link count is very low.. this kinda suggests to me you did "Delete Modem." If so.. the only way to restore links in PLM is to reload last good backup to ISY then "Restore Modem." Jon...
jerlands Posted January 31, 2016 Posted January 31, 2016 Before making any changes... re-run PLM Links count several times to ensure count is accurate. Jon...
austin_john Posted January 31, 2016 Author Posted January 31, 2016 (edited) Hi Jon - No, I did not do the Delete Modem. I can restore a backup of ISY, if you think that will help. EDIT - I posted same time as your last post. Re-ran several times - 15 every time. Edited January 31, 2016 by austin_john
jerlands Posted January 31, 2016 Posted January 31, 2016 Approximately how may devices do you have? Jon...
jerlands Posted January 31, 2016 Posted January 31, 2016 Hi Jon - No, I did not do the Delete Modem. I can restore a backup of ISY, if you think that will help. EDIT - I posted same time as your last post. Re-ran several times - 15 every time. Restore from most recent backup will take ISY to the state it was in when it was made. That means any programs/devices you added from that time to the present will need to be created/linked for them to work. Jon...
paulbates Posted January 31, 2016 Posted January 31, 2016 (edited) The ISY is missing links. I would start with the restoring a recent backup. I think something happened to the ISY image Make a back up now, then, Restore from the most recent backup you have before today, and review ISY links if it looks more comparable, rerun your tests Paul Edited January 31, 2016 by paulbates
LeeG Posted January 31, 2016 Posted January 31, 2016 This looks like a File | Delete Modem (PLM) was issued, Garage Door Sensor Device Links: 0 : 0FF8 : A2 00 00.00.00 FF 1F 01 1 : 0FF0 : E2 01 1C.FC.B2 FF 1F 01 2 : 0FE8 : A2 00 1C.FC.B2 00 00 00 3 : 0FE0 : A2 00 34.E6.05 00 00 00 4 : 0FD8 : 00 00 00.00.00 00 00 00 Garage Door Sensor ISY Links: 0 : 0FF8 : 00 00 00.00.00 00 00 00 As Paul has already indicated a Restore of the ISY taken before the PLM was replaced is required. The I/O Linc Sensor must have a Controller link (starts with E2 01 xx.yy.zz ......) pointing to the new PLM address. xx.yy.zz
stusviews Posted January 31, 2016 Posted January 31, 2016 Here's what the (now disabled) Skype Add-on did in Firefox:
austin_john Posted January 31, 2016 Author Posted January 31, 2016 I have 14 devices + PLM. I will try a reset from last month before I upgraded firmware. Everything was working fine then and I have not made any changes since, other than replacing the failed PLM.
stusviews Posted January 31, 2016 Posted January 31, 2016 With only 14 devices, my suggestion is to factory reset everything and start over after writing down the names of the scenes you created and using the copy function the get a hard copy of all your programs. It'd be a great learning experience and I'm sure you'll improve greatly on what you've done
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