installed network module, now doesn't see my isy...just blue screen

[troychasey]

This is my first couple of hours with this, so I'm sure I'm missing something basic...after attempting to install network module, I can't see my isy any more

 

[jerlands]

Looks like quite a bit is missing in the console

 

You might try verifying java version first.  If that doesn't work hard reboot ISY (remove power for 30 sec then plug back in.)

 

 

 

Jon...

[jerlands]

Forgot to mention... I believe you need at least 4.3.26 for the portal but you should probably update to 4.4.6 in order to take advantage of network resources.

 

Instructions to update are included in the release notes but if you have questions just post.

 

 

Jon...

[stusviews]

What's the result if you physically remove the network module?

[troychasey]

Thanks folks...no amount of rebooting fixed it, but accessing it from another computer on the network did.

 

Even though I deleted all my cache files, cache seems to be the issue...Even though I'm up and running again, it would be good to know how to do it right.

[jerlands]

Thanks folks...no amount of rebooting fixed it, but accessing it from another computer on the network did.

 

Even though I deleted all my cache files, cache seems to be the issue...Even though I'm up and running again, it would be good to know how to do it right.

 

From the computer that was able to access it go to Help > About in the admin console and check Firmware and UI versions.  They should both be the same.  From the computer that doesn't work clear Java Cache and download the correct UI version of .jnlp (java application) which will leave a desktop icon.  Don't use the java applet (launches from browser.)

 

 

Jon...