marksidell Posted May 15, 2016 Share Posted May 15, 2016 Yesterday, my ISY stopped responding to events from switches, which trigger programs on the ISY. However, the ISY can still control devices. When I run the diagnostic event viewer, I see no events when I turn various switches on and off. However, I do see events triggered internally, such as from timers. Do you all think the PLM is at fault, and has stopped being able to hear external events? (Of course, I've tried power-cycling both the ISY and the PLM.) Link to comment
marksidell Posted May 15, 2016 Author Share Posted May 15, 2016 Now the LED on the PLM is not lit, and the ISY has gone into safe mode. I'm guessing that's bad. What is it with these PLMs? They only seem to last a couple of years. It's like an Insteon tax. Link to comment
paulbates Posted May 15, 2016 Share Posted May 15, 2016 Agreed. It sounds like the PLM is going bad. You can try Tools/diagnostic/PLM Info status... though it may show ok if the ISY can talk to the PLM Tools/diagnostic/Show PLM Links Table. If that shows a few or no links, its bad Paul Link to comment
Techman Posted May 15, 2016 Share Posted May 15, 2016 Now the LED on the PLM is not lit, and the ISY has gone into safe mode. I'm guessing that's bad. What is it with these PLMs? They only seem to last a couple of years. It's like an Insteon tax. If the ISY is in safe mode that means that the ISY is unable to communicate with the PLM. Being that the LED is not lit on the PLM means that the PLM has failed. The previous PLM's had an issue with the capacitors failing after about two years. The current shipping PLM has updated hardware and firmware. Your safest bet is to by a PLM from Smarthome. During the month of May they are doing free shipping on most orders. Link to comment
marksidell Posted May 15, 2016 Author Share Posted May 15, 2016 Techman, thanks for the reply. Good to know, fingers crossed, that Smarthome has fixed the problems with the PLM. My house doesn't work very well without the ISY, so I ordered one with overnight shipping. I'll see if they really mean it when they say "SHIPS TODAY!" Link to comment
Brian H Posted May 15, 2016 Share Posted May 15, 2016 Any 2413S with a hardware higher than 2.0 should have the improved power supply parts. I believe recent reports where hardware 2.2 where being received from Smarthome. I have seen some indications that 1.C had improvements but can't verify that. Link to comment
stusviews Posted May 15, 2016 Share Posted May 15, 2016 Techman, thanks for the reply. Good to know, fingers crossed, that Smarthome has fixed the problems with the PLM. My house doesn't work very well without the ISY, so I ordered one with overnight shipping. I'll see if they really mean it when they say "SHIPS TODAY!" The carrier doesn't work on Sunday. Also SH is closed. Your order will probably ship on Monday Link to comment
marksidell Posted May 15, 2016 Author Share Posted May 15, 2016 SHIPS TODAY on a Sunday did seem a little too good to be true. OTOH, I was in an upgrade mood and ordered a new SSD for my computer. I ordered it from Amazon today, and they claim it will be delivered by 9pm today, free. Not by drone, I presume. Crazy. Link to comment
stusviews Posted May 15, 2016 Share Posted May 15, 2016 I've gotten several Sunday and holiday deliveries. Amazon manages 25 hour days, 8 days a week. Clicking on Proceed to checkout rings you doorbell and gently drops the package at your front door Link to comment
larryllix Posted May 15, 2016 Share Posted May 15, 2016 I've gotten several Sunday and holiday deliveries. Amazon manages 25 hour days, 8 days a week. Clicking on Proceed to checkout rings you doorbell and gently drops the package at your front door On the fancy high-powered pig amp. Stu is playing Ew I need my mo - dem, 'cause it's time was due. Hope you send it Sunday, My house is manual too. Pack it! Send it! Drone it! Drop it! Ain't got nothin' but Z-wave Eight days a week! Link to comment
mwester Posted May 15, 2016 Share Posted May 15, 2016 Not here. The amazon drones can only take it so far, when they run out of power, they drop the package and it travels the rest of the way to my door by barge, horse-and-buggy, and the last little bit by foot. Even FedEx "Priority One Overnight Guaranteed by 10AM" took two days. On the other hand, USPS regularly gets me my eBay purchases in two days and sometimes less... go figure. Link to comment
stusviews Posted May 15, 2016 Share Posted May 15, 2016 mwester, do you have a Prime account? Link to comment
mwester Posted May 15, 2016 Share Posted May 15, 2016 I do. I won't be renewing it, though... Link to comment
larryllix Posted May 15, 2016 Share Posted May 15, 2016 I get one until the delivery notice is sent and then cancel it to avoid the $120 per year. I don't know how stupid, us, as shoppers have to be, paying to allow us to give our money to a store? It works for Costco and many other stores but really shouldn't. I believe with Costco it is some legal thing to pretend to be selling wholesale and get their bigger profits. Link to comment
marksidell Posted May 18, 2016 Author Share Posted May 18, 2016 Hmmm. I got the new PLM and did a Restore Modem. That seemed to work, and I can control individual devices from the ISY admin program. But none of the programs are working. That is, the ISY says the programs are running, but nothing happens. For example, I have a program that turns various lights on at sunset. The program ran, but none of the lights came on. I also tried running a couple of scene test diagnostics. The log reports the test failed to communicate with any of the devices in the scene. But, again, I can control individual devices. Geez. Anyone got any suggestions? Link to comment
LeeG Posted May 18, 2016 Share Posted May 18, 2016 How long did the Restore Modem (PLM) run? Was the ISY and old PLM powered down, new PLM installed and connected to PLM, ISY then powered up. Link to comment
marksidell Posted May 18, 2016 Author Share Posted May 18, 2016 The restore modem ran for about 20 minutes. During that time, the green "write" arrows appeared on all devices and were gradually removed. I may have plugged the new modem into the ISY without powering down the ISY, but then I power cycled both devices. Should I try running the restore again? More... I just read the wiki page about no status from devices and how to install a new PLM. I likely screwed it up by plugging in the new PLM while the ISY was still on. I just dumped the PLM links table, and it only lists 32 link, way fewer than there should be. What should I do now? Should I do a Delete Modem, followed by a Restore Modem? Also, I have a dozen or so devices that I only use during the Christmas holidays. Should I plug all of these devices in before I do the PLM delete / restore sequence? From what I gather, the restore writes new link values to all devices. Link to comment
LeeG Posted May 18, 2016 Share Posted May 18, 2016 Please, NEVER DELETE MODEM. You problems only increase in magnitude if PLM Deleted.. Follow Wiki procedure for replacing PLM. When complete display the Device Link Table if you have a device that is not responding to a Scene. Need to have a A2 xx aa.bb.cc ....... Responder link in the device where aa.bb.cc is the new PLM address. Link to comment
LeeG Posted May 18, 2016 Share Posted May 18, 2016 Here is an example of what must exist in device. 2 : 0FE8 : A2 53 22.80.0B FF 1F 01 0x53 is the Insteon Scene issued by the Program 22.80.0B is my PLM address Link to comment
stusviews Posted May 18, 2016 Share Posted May 18, 2016 I get one until the delivery notice is sent and then cancel it to avoid the $120 per year. I don't know how stupid, us, as shoppers have to be, paying to allow us to give our money to a store? It works for Costco and many other stores but really shouldn't. I believe with Costco it is some legal thing to pretend to be selling wholesale and get their bigger profits. I have prime. I was hesitant for years. But Prime also includes a lot of free movies that my wife enjoys plus enough more that we cut the cable (satellite actually). I also use the Amazon store card witch returns 5% on virtually every sale. To date, we've earned $201.66 this year alone, way more than enough to pay the fee. And we get fast delivery even on a $2 item. Plus a $1 credit toward e-books and more if we don't want fast delivery. Everyday items such as tp, soap, paper towels, etc. by the case adds up. So do the saving on gas and, most especially, time spent shopping. We still buy clothes, fresh produce and more in person Yes, I did the math Link to comment
marksidell Posted May 18, 2016 Author Share Posted May 18, 2016 Wow, what a mess. This time I followed the correct procedure to replace PLM. But.. Restore Modem took almost no time at all The ISY says the PLM now has exactly ONE link Devices that have PLM links have links to both the old and the new PLM Some devices do not have links to the PLM, either in the device or in the ISY. Is that because these particular devices are not in any scenes? Some devices that ARE in scenes do not have links to either the old or the new PLM. The links are not shown in the device OR in the ISY. So... How do I restore the links to the PLM? How do I fix the bogus links in the devices that still have links to the old PLM Thanks to all who have been responding here, at all hours. Link to comment
Brian H Posted May 18, 2016 Share Posted May 18, 2016 Do you have a recent backup, that was done before the original PLM was changed? Link to comment
LeeG Posted May 18, 2016 Share Posted May 18, 2016 Be careful about the PLM links table. Any device that presents an Insteon message to the PLM will alter what the Show PLM Links Table results look like. Run the Show PLM Links Table a few times. Also turn on the Event Viewer at LEVEL 3 to see what Insteon messages may be reaching the PLM.. The ISY Backup would be restored which should restore the device link information in the ISY. Then run File | Restore Devices to rebuild device link databases. Not every device will have a Responder link with the PLM address. None of the Controller only devices will have Responder links for example. The idea was to display a device link table that should have a Scene Responder link. You would need to know the specifics of each device to reach a correct system wide conclusion. Link to comment
marksidell Posted May 18, 2016 Author Share Posted May 18, 2016 Thanks for the replies. I want to make sure I understand what I should. Is this correct? Restore the ISY from a backup Unplug the ISY and PLM Plug in the PLM Plug in the ISY Restore Modem Restore Devices Link to comment
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