FanLinc damaged (8 damaged in total)

[Jimbo.Automates]

actually most of the damaged FanLincs were bought from SmartHome.

 

The only thing I know

Rev 1.4 works

The new fixed version is based on Rev 1.4

Nobody said they weren't. The point is probably buying from Smarthome makes returns easier.

 

Sent from my Nexus 6P using Tapatalk

[lilyoyo1]

Please stop passing misinformation. There is no fixed version based off of 1.4.

[rafarataneneces]

Please stop passing misinformation. There is no fixed version based off of 1.4.

You can call Smart Home and ask for tech support yourself

[lilyoyo1]

I dont need to contact tech support. I have it on much greater authority that there is no fanlinc based on 1.4 coming out. As I stated earlier in this thread, the information that you are posting is incorrect. 

 

There are always new revs coming out. Sometimes it is a firmware change, sometimes, it's hardware, sometimes both. Many times, it's simply a matter a a supplier change without any thing functionally being different. With that said, the next release will not be based off 1.4.

[G W]

There hasn't been a firmware change in 4 years.

 

I'm Gary Funk and I approved this message.

[stusviews]

But there have been several hardware revisions.

[G W]

Yes there have. But why are the shipped hardware revision numbers going up and down?

 

I'm Gary Funk and I approved this message.

[lilyoyo1]

Im not saying that there has been a firmware change. I'm stating the reasons for different rev changes. In regards to his information, he is giving out improper information.

 

Many users use this forum for guidance. It's important that the information given is correct

[G W]

Im not saying that there has been a firmware change. I'm stating the reasons for different rev changes. In regards to his information, he is giving out improper information.

 

Many users use this forum for guidance. It's important that the information given is correct

You stated sometimes it was a firmware revision so I clarified that there hasn't been a firmware revision.

 

You also didn't clarify your statement that all old stock is sent out first.

 

B.R.I.A.D.A.

Best regards,

Gary Funk

[lilyoyo1]

Anytime there is a firmware update, if in stock devices are upgradeable, they will be upgraded prior to shipping. If there is a hardware change or anything not requiring devices to be flashed, then old stock will simply be sold until they run out.

[rafarataneneces]

Anytime there is a firmware update, if in stock devices are upgradeable, they will be upgraded prior to shipping. If there is a hardware change or anything not requiring devices to be flashed, then old stock will simply be sold until they run out.

correct old stock will be sold out first even though they know it's defective.

 

Unless a ceiling fan explodes lol

[G W]

Anytime there is a firmware update, if in stock devices are upgradeable, they will be upgraded prior to shipping. If there is a hardware change or anything not requiring devices to be flashed, then old stock will simply be sold until they run out.

Stus is right. When a firmware update is pushed, the warehouse stick is updated. If it is a hardware change then they will sell the old stock first. All items that ship from the warehouse has the latest firmware

So, which is it? Old stock sold first or old stock mixed in with new stock?

 

I know for a fact old stock is not sold out before new stock.

[lilyoyo1]

Old stock is ALWAYS sold first. If there is a firmware change that the old stock can receive, they we flash them and sell them before new stock gets sold.

 

Knowing what I know about their processes, (FIFO) outside of someone pulling the wrong product for shipping, old stock will go first.

[G W]

Old stock is ALWAYS sold first. If there is a firmware change that the old stock can receive, they we flash them and sell them before new stock gets sold.

 

Knowing what I know about their processes, (FIFO) outside of someone pulling the wrong product for shipping, old stock will go first.

That's NOT true. I ordered a FanLinc last month and received version 1.3.

I'm amazed at people that just make up statements that have no business doing so.

 

I'm Gary Funk and I approved this message.

[Brian H]

Gary;

3313 Rev. 1.3 on the sticker

Just curious. It was a order directly from Smarthome and not some authorized dealer?

[G W]

Yes, direct from SmartHome. One correction. The order was September 24th.

 

I'm Gary Funk and I approved this message.

[lilyoyo1]

It's amazing how someone thinks they know more than someone with actual ties to the company such as Stu's and I

[G W]

It's amazing how someone thinks they know more than someone with actual ties to the company such as Stu's and I

Half the people here have ties to the company. The other half are an authority and an expert. The third half hide behind a keyboard.

 

I only know your statement isn't true by evidence that my latest FanLinc received is a 1.3. Also versions including 1.4, 1.45, 1.8, 1.9 and 2.1 have been sent out not in revision order.

 

I'm Gary Funk and I approved this message.

[lilyoyo1]

And some with ties are employees or old employees. I would think it would be those with the most information

[G W]

And some with ties are employees or old employees. I would think it would be those with the most information

How do you explain that i received a 1.3 from SmartHome?

 

I'm Gary Funk and I approved this message.

[lilyoyo1]

I couldn't speculate. 1.3 is old as hell for it to be shipping right now even if they were pull out of order.

 

Besides, it's not my place to follow shipping. I'm just starting what the processes are. Any breakdowns are between shipping and production

[G W]

 

 

Besides, it's not my place to follow shipping. I'm just starting what the processes are. Any breakdowns are between shipping and production

Exactly. Procedure and reality seldom agree. And we have seen may too many disconnects between what should be and "shipping" at SmartHome.

 

B.R.I.A.D.A.

Best regards,

Gary Funk

[stusviews]

The FanLinc you received is three years old. I'd request a replacement from SH.

[G W]

The FanLinc you received is three years old. I'd request a replacement from SH.

Why? This one probably has good triacs in it.

 

B.R.I.A.D.A.

Best regards,

Gary Funk

[lilyoyo1]

Policy and individual actions are 2 different things. Someone not properly following procedures does not change what policy is.