G W Posted December 2, 2016 Posted December 2, 2016 That FanLinc was produced in 2014. Seems like Insteon reverted to a more stable revision. What does the ISY report (for each)?.45 It's the 1.9 versions produced in 2016 that are burning out in a week. I'm Gary Funk. Pay no attention to this message.
stusviews Posted December 2, 2016 Posted December 2, 2016 I have a FanLinc that was installed around February, 2015. I don't know the production date nor the revision, but the ISY reports v.41.
G W Posted December 2, 2016 Posted December 2, 2016 I have a FanLinc that was installed around February, 2015. I don't know the production date nor the revision, but the ISY reports v.41.That's hardware 1.2 to 1.4. 1.45 to 2.1 have firmware .45. I'm Gary Funk and I approved this message.
larryllix Posted December 2, 2016 Posted December 2, 2016 Look at the much higher IP address on the unit, too. See post #100
G W Posted December 2, 2016 Posted December 2, 2016 Look at the much higher IP address on the unit, too. See post #100 Insteon devices don't use internet protocol. I'm Gary Funk. Pay no attention to this message.
larryllix Posted December 2, 2016 Posted December 2, 2016 Insteon devices don't use internet protocol. I'm Gary Funk. Pay no attention to this message. That is correct. They use Insteon Protocol addresses.
apnar Posted December 2, 2016 Posted December 2, 2016 I just got around to calling to RMA a pair of v1.9 that died a while back. Customer service guy was helpful and friendly and seemed fairly knowledgable about FanLinc issues. He said he was sending me updated models that he referred to as 2475F "eco" that fixed the issues they have been having with the v1.9 models. He also said they are very open to approving RMAs for FanLincs so if I had any others with issues to let them know. Obviously take anything from a customer service rep with a grain of salt, I guess I'll see what I end up receiving in a few days.
G W Posted December 2, 2016 Posted December 2, 2016 The FanLinc i received yesterday does not work today. There are some serious problems at SmartHome. I just don't understand how anyone can let their company run this way. I'm Gary Funk and I approved this message.
G W Posted December 2, 2016 Posted December 2, 2016 SmartHome support told me the latest version is 1.9 but I will be sent a more robust version. Are they stupid or are they being told to lie? I'm Gary Funk and I approved this message.
Teken Posted December 2, 2016 Posted December 2, 2016 The FanLinc i received yesterday does not work today. There are some serious problems at SmartHome. I just don't understand how anyone can let their company run this way. I'm Gary Funk and I approved this message. What exactly is the issue with this new unit? Loss of low, med, high, or just doesn't operate at all? SmartHome support told me the latest version is 1.9 but I will be sent a more robust version. Are they stupid or are they being told to lie? I'm Gary Funk and I approved this message. What does *more robust* version mean?!?
G W Posted December 2, 2016 Posted December 2, 2016 What exactly is the issue with this new unit? Loss of low, med, high, or just doesn't operate at all? What does *more robust* version mean?!? The Low burned out with a bad smell. I wasn't told what it means. I'm Gary Funk and I approved this message.
apnar Posted December 2, 2016 Posted December 2, 2016 Anyone tried cracking these open and fixing them up like we do with the PLMs? If it's only a matter of swapping out some parts for higher quality ones might save a good bit of trouble.
Teken Posted December 2, 2016 Posted December 2, 2016 Anyone tried cracking these open and fixing them up like we do with the PLMs? If it's only a matter of swapping out some parts for higher quality ones might save a good bit of trouble. I would probably entertain this route if it was out of warranty service. But since Gary is still within the covered warranty period it doesn't make sense to do that right now. If any of my Revision 1.05 produced in 2012 the 02 week die I surely will. But since they have been running just fine for more than five years who knows.
G W Posted December 2, 2016 Posted December 2, 2016 Anyone tried cracking these open and fixing them up like we do with the PLMs? If it's only a matter of swapping out some parts for higher quality ones might save a good bit of trouble.I haven't. I have a v1.2 I could open. Most fail so quickly that they are under warranty. I'm Gary Funk. Pay no attention to this message.
Teken Posted December 2, 2016 Posted December 2, 2016 Well if its the two massive brown capacitors that blew you better have a good one to reference the value. That's after you drill out the two aluminum retention grommets to gain access to them.
G W Posted December 3, 2016 Posted December 3, 2016 This is what SmartHome is sending as a replacement: 2475FECO - FanLinc Ceiling/Light Fixture Module ECO I'm Gary Funk and I approved this message.
rafarataneneces Posted December 3, 2016 Author Posted December 3, 2016 What exactly is the issue with this new unit? Loss of low, med, high, or just doesn't operate at all? What does *more robust* version mean?!? From what I was told the capacitors are cheap and they burn easily So I assume better capacitors All I know is rev 1.4 work like a charm
Teken Posted December 3, 2016 Posted December 3, 2016 Been using hardware revision 1.05 production date of 1202 for more than five years with out any issue.
G W Posted December 3, 2016 Posted December 3, 2016 Been using hardware revision 1.05 production date of 1202 for more than five years with out any issue.Those were built well. I going to look at all 7 fans and see what hardware version each is. I've decided to keep a log on every device i have so I can keep track of hardware versions and dates bought. I'm Gary Funk and I approved this message.
Teken Posted December 3, 2016 Posted December 3, 2016 Those were built well. I going to look at all 7 fans and see what hardware version each is. I've decided to keep a log on every device i have so I can keep track of hardware versions and dates bought. I'm Gary Funk and I approved this message. Yes, good SOP for almost anything you do with hardware considering this stuff is expensive. I would be interested to see the inside of your unit that died and perhaps compare the ones I have on hand. I always take photo's of all the internals for historic tracking and recall. Doing so for me helps identify maker and values for parts that I know will go poof and will be next to impossible to read later.
G W Posted December 8, 2016 Posted December 8, 2016 Today I received a FanLinc to replace the bad v1.9 that lasted less than 24 hours. I find it strange that the latest version is v1.2 yet they continue to send out older versions. There is something really bad going on at SmartHome. They are taking old v1.4 units and making them v2.1. Gary Funk (Joke removed at the request of one user)
Brian H Posted December 8, 2016 Posted December 8, 2016 Any very remote chance. They are reworking the Rev 1.4 to Rev 2.1. Then changing the Rev label to the new revision? I did see them change a revision label on the original 2456S3 ApplianceLinc. To rework it so it didn't smoke when switching some very inductive loads. In that case it was in a recall.
G W Posted December 8, 2016 Posted December 8, 2016 That's pretty much what I said. Gary Funk (Joke removed at the request of one user)
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