gweempose Posted September 16, 2016 Posted September 16, 2016 I installed eight brand new On/Off Outlets yesterday (Model #2663-222). All of them are working perfectly except for one that will not work when it is part of a scene. I tried removing it and then re-adding it to the scenes, but it did not fix the problem. The outlet works fine if I control it individually. Any thoughts?
smokegrub Posted September 16, 2016 Posted September 16, 2016 Have you tried a soft reset? If so, and the results were unsuccessful, have you tried a factory reset?
paulbates Posted September 16, 2016 Posted September 16, 2016 Two additional thoughts: 1-What is the load, how big is it? Are the loads the same for all the new outletlincs? 2- Devices don't acknowledge a scene command.... but they do acknowledge an on/off. Are there any delays with the on/off? Does it sometimes take a few seconds to turn the device on versus other outletlincs? I would set the event viewer to level 3 and do several on/off commands, it will show communication problems. Post that back here Paul
Teken Posted September 16, 2016 Posted September 16, 2016 One added question which specific model of ISY do you have and how many devices are in the network?
gweempose Posted September 16, 2016 Author Posted September 16, 2016 Have you tried a soft reset? If so, and the results were unsuccessful, have you tried a factory reset? I tried a soft reset to no avail. I just did a hard reset and I'm about to add it back to the ISY. I'll keep you guys posted.
gweempose Posted September 16, 2016 Author Posted September 16, 2016 Two additional thoughts: 1-What is the load, how big is it? Are the loads the same for all the new outletlincs? 2- Devices don't acknowledge a scene command.... but they do acknowledge an on/off. Are there any delays with the on/off? Does it sometimes take a few seconds to turn the device on versus other outletlincs? I would set the event viewer to level 3 and do several on/off commands, it will show communication problems. Post that back here Paul All the outlets have pinball machines plugged into them, so the loads are very similar. I'd say they peak out at around 6-7 amps. There was no delay when controlling either outlet from the ISY's admin console or from MobiLinc on my phone. The outlet that is acting flaky is wired up using the same power and neutral wires as another Insteon On/Off Outlet that installed at the same time in the same junction box. The other outlet works as it should.
gweempose Posted September 16, 2016 Author Posted September 16, 2016 (edited) One added question which specific model of ISY do you have and how many devices are in the network? It's an ISY 994i / IR PRO running firmware v.4.5.1. I have a little over 100 devices on my network. Edited September 16, 2016 by gweempose
oberkc Posted September 17, 2016 Posted September 17, 2016 All the outlets have pinball machines plugged into them, so the loads are very similar. Most troubleshooting, it seems, is trial-and-error. I tend to think this is still a possible explanation. In addition, it is very simple to test. Unplug the pinball machine, and plug in a simple incandescent lamp of some sort (or even leave it without anything plugged in). Does this solve the problem? Sometimes the best method is to eliminate the easy things first.
gweempose Posted September 17, 2016 Author Posted September 17, 2016 A hard reset fixed it. Everything is working as it should now. Thanks for all the help and suggestions!
larryllix Posted September 17, 2016 Posted September 17, 2016 A hard reset fixed it. Everything is working as it should now. Thanks for all the help and suggestions!Great and good to hear! With ISY these things are so easy and take about 1.389 minutes.
smokegrub Posted September 17, 2016 Posted September 17, 2016 A hard reset fixed it. Everything is working as it should now. Thanks for all the help and suggestions! Glad to hear that resolved your problem.
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