TVC15 Posted December 10, 2016 Share Posted December 10, 2016 I have an OutletLinc Dimmer v.41 with my Christmas tree plugged in to it. That and four other OutletLinc dimmers are in a scene and are controlled by either one SwitchLinc Dimmer for manual use OR an ISY program that turns that scene on at Sunset and off at 1am. The Christmas tree OutletLinc will turn off anywhere from 30 seconds to five minutes after being turned on via either method. The ISY log shows the status going on at the 60% setting and to off at 0%. Any thoughts on how to troubleshoot what is causing this one OutletLinc to turn off? Link to comment Share on other sites More sharing options...
paulbates Posted December 10, 2016 Share Posted December 10, 2016 Hi Glen Any chance that device had another job in the past in a program and/or another scene? Start by going to the device tree and click on the device, look at the scenes its in on the right. Are the only scenes there that you currently intend it to be a responder to? If that test doesn't pan out, can you post the log at level III (Tool/Diagnostics/Events ... set it to level three). Post activity a little before and a little after when this happens Paul Link to comment Share on other sites More sharing options...
TVC15 Posted December 10, 2016 Author Share Posted December 10, 2016 Thanks for the quick reply, Paul! No other controllers, programs or scenes. Which log would you like me to post? BTW, I'm going to test with a regular light to see what happens... Link to comment Share on other sites More sharing options...
smokegrub Posted December 10, 2016 Share Posted December 10, 2016 I would do a factory reset. Link to comment Share on other sites More sharing options...
stusviews Posted December 10, 2016 Share Posted December 10, 2016 Is the load specifically labelled to be dimmable? Link to comment Share on other sites More sharing options...
TVC15 Posted December 10, 2016 Author Share Posted December 10, 2016 Christmas tree lights. I used them in this same outlet for the same tree last year and they worked great. Testing with a regular incandesent light this afternoon. Thanks!!! Link to comment Share on other sites More sharing options...
stusviews Posted December 10, 2016 Share Posted December 10, 2016 Christmas tree lights. I used them in this same outlet for the same tree last year and they worked great. Testing with a regular incandesent light this afternoon. Thanks!!! That doesn't provide any information. Some Christmas lights are dimmable, others are not. Link to comment Share on other sites More sharing options...
TVC15 Posted December 11, 2016 Author Share Posted December 11, 2016 I tested with an incandescent light yesterday and it DID NOT turn off. Is there a way I can make this work? Thanks to all!!! Link to comment Share on other sites More sharing options...
paulbates Posted December 11, 2016 Share Posted December 11, 2016 Glen Since its load related, here are somethings to try. I plug an old phone charger into the light strings somewhere to kill the 'glow' in the lights when the device is off, maybe that will make the outletlinc happy? Or, turn off the Load Sense feature with the options in the admin console Paul Link to comment Share on other sites More sharing options...
TVC15 Posted December 11, 2016 Author Share Posted December 11, 2016 That doesn't provide any information. Some Christmas lights are dimmable, others are not. True! I don't know if they are rated as "dimmable" or not. They are on a tree we bought from Costco 5+ years ago. I used to dim them with a manual slider. I couldn't find anything on the lights stating they were dimmable. Any other ideas? Link to comment Share on other sites More sharing options...
stusviews Posted December 11, 2016 Share Posted December 11, 2016 If they don't state dimmable, then they probably are not--even though you can dim them. Don't use a dimmer to power the lights. Link to comment Share on other sites More sharing options...
TVC15 Posted December 11, 2016 Author Share Posted December 11, 2016 Glen Since its load related, here are somethings to try. I plug an old phone charger into the light strings somewhere to kill the 'glow' in the lights when the device is off, maybe that will make the outletlinc happy? Or, turn off the Load Sense feature with the options in the admin console Paul Thanks, Paul. Can you point me in the direction on how to turn off the "load sense" feature? I'm running version 4.5.4 of the ISY994i/PRO but could not find that setting option. I'm going to also try your phone charger suggestion. Link to comment Share on other sites More sharing options...
paulbates Posted December 11, 2016 Share Posted December 11, 2016 Hi Glen If you open the Admin Console, click on the outletlinc on the device tree, there might be an "Options" button towards the lower right side. Click it, and there may be an option for it. The manual says load sense is a software feature (page 12) .. hopefully there is an option in the Admin console http://cache.insteon.com/documentation/2472D-en.pdf If that isn't possible, I think plugging in an old phone charger should do it. Paul Thanks, Paul. Can you point me in the direction on how to turn off the "load sense" feature? I'm running version 4.5.4 of the ISY994i/PRO but could not find that setting option. I'm going to also try your phone charger suggestion. Link to comment Share on other sites More sharing options...
stusviews Posted December 11, 2016 Share Posted December 11, 2016 The ISY does not have that option for the OutletLinc dimmer. The manual indicates that only software can change the setting, only HouseLinc is mentioned. Link to comment Share on other sites More sharing options...
TVC15 Posted December 12, 2016 Author Share Posted December 12, 2016 I just tested in a different OutletLinc and the same thing happened, the lights turned off. BTW, the ISY does not report the "state" of the device as being off. So, it appears that it is the lights on the tree that are shutting down. Oh, well. Back to a manual timer for now! $#!@#! Link to comment Share on other sites More sharing options...
paulbates Posted December 12, 2016 Share Posted December 12, 2016 I just tested in a different OutletLinc and the same thing happened, the lights turned off. BTW, the ISY does not report the "state" of the device as being off. So, it appears that it is the lights on the tree that are shutting down. Oh, well. Back to a manual timer for now! $#!@#! Glen One other possibility is the lights are a major source of noise. Do you have a plug in filter to try between the outletlinc and lights? I have an outletlinc on the outside of my house that would shut off and freeze up after 20 minutes controlling older intermatic landscape lighting. A plug in filter cured that, until I replaced it all with LEDs Paui Link to comment Share on other sites More sharing options...
TVC15 Posted December 12, 2016 Author Share Posted December 12, 2016 Glen One other possibility is the lights are a major source of noise. Do you have a plug in filter to try between the outletlinc and lights? I have an outletlinc on the outside of my house that would shut off and freeze up after 20 minutes controlling older intermatic landscape lighting. A plug in filter cured that, until I replaced it all with LEDs Paui I don't but I will pick one up. Thanks for the suggestion! Link to comment Share on other sites More sharing options...
stusviews Posted December 12, 2016 Share Posted December 12, 2016 Just don't use a dimmer! Link to comment Share on other sites More sharing options...
G W Posted December 12, 2016 Share Posted December 12, 2016 Get some software for the ISY. I'm Gary Funk and I approved this message. Link to comment Share on other sites More sharing options...
TVC15 Posted December 12, 2016 Author Share Posted December 12, 2016 Just don't use a dimmer! Thanks Stu, but, I already have a dimmable OutletLinc installed at the location where we place our Christmas tree. So, my only other option is to plug it in to the bottom plug and not be able to control it with my ISY. Link to comment Share on other sites More sharing options...
TVC15 Posted December 12, 2016 Author Share Posted December 12, 2016 Get some software for the ISY. I'm Gary Funk and I approved this message. Not sure what you mean, Gary? Is there a separate software package that is utilized with the ISY other than UD Administrative Console? Link to comment Share on other sites More sharing options...
G W Posted December 12, 2016 Share Posted December 12, 2016 Not sure what you mean, Gary? Is there a separate software package that is utilized with the ISY other than UD Administrative Console?Someone suggested it could only be changed with software. I thought the ISY used software but I'm probably wrong. I'm Gary Funk and I approved this message. Link to comment Share on other sites More sharing options...
paulbates Posted December 12, 2016 Share Posted December 12, 2016 Glen The outletlinc manual said that the Sense option can be turned off with software only; I wasn't sure if the Admin Console could configure the software option for the outletlinc for disabling sense. As it turns out, the ISY can not. So its a dead end for that as an option for you. Paul Link to comment Share on other sites More sharing options...
stusviews Posted December 12, 2016 Share Posted December 12, 2016 Thanks Stu, but, I already have a dimmable OutletLinc installed at the location where we place our Christmas tree. So, my only other option is to plug it in to the bottom plug and not be able to control it with my ISY. Plug an On/Off Module into the Always On receptacle (bottom). Glen The outletlinc manual said that the Sense option can be turned off with software only; I wasn't sure if the Admin Console could configure the software option for the outletlinc for disabling sense. As it turns out, the ISY can not. So its a dead end for that as an option for you. Paul See post #14 Link to comment Share on other sites More sharing options...
stusviews Posted December 12, 2016 Share Posted December 12, 2016 Someone suggested it could only be changed with software. I thought the ISY used software but I'm probably wrong. The Owner's Manual mentions software, but that's a separate entity from the ISY. Link to comment Share on other sites More sharing options...
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