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Forgotten Password and UD-ISY-994 support

justin.cool
in ISY994

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Posted

I sold my home last May with an ISY-994 Pro and 100 or so Insteon devices.  The new owner called and is in a pickle.  He has never even logged into the ISY-994.......and he appears to have lost the password, etc etc.  He had to replace a failed Insteon dimmer switch and now the new switch needs to be brought into the network............Can he get support from UD to get this fixed?  If so, is there an hourly rate? 

 

I would have told him to do this but he is completely IT-challenged.  Any advice would be appreciated......

 

Justin in Dallas

 

 

If he never logged on, which password did he lose? Did you change it before you sold the house?

  • 11 months later...

Unfortunately the procedure for resetting ID an psw also appears to delete the IP address the router expects.

 

Now I have a bigger problem to get a new IP into the ISY.

Were you using a browser (not the best way) or the ISY finder (best procedure)? If the former, do you use Windows? If the latter, what's the result you are getting?

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