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ISY can not communicate with some lights after PLM replacement

juniorx

By juniorx
in ISY994

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juniorx Newbie

juniorx

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I use an ISY-994i/IR-PRO and 2431S Powerlinc modules for my devices.  PLM died and I bought a replacement.  The first replacement was faulty and the seller provided a new one that *mostly* works.

 

I followed the Restore Modem and Restore Devices link, as suggested in other posts. Everything appeared to recover correctly (no "1011" green tags on devices).  The primary issue I have is that "scenes" do not control the lights correctly.  My 8 button switches have buttons tied to a scene (example is "Outside lights") and the button still controls all outside lights.  However, the ISY can not control all of the lights in the scene.  I can "querry" and "turn on" lights, but the individual lights do no responde.  Running a tools->diagnostic->scene tests responds with:

Sun 01/22/2017 19:39:45 : [GRP-RX      ] 02 61 15 13 00 15 

<html><font color="red">----- OutsideLights Test Results -----</font></html>
<html><font color="red">[Failed]</font> LT_ExtFrontDoor (23 FC 5B 1)</html>
<html><font color="red">[Failed]</font> LT_InsideGarage (24 4 37 1)</html>
<html><font color="red">[Failed]</font> LT_ExtGarage (24 5 54 1)</html>
<html><font color="red">[Failed]</font> SW8_BR_MB - H (24 FD CE </html>
<html><font color="red">[Failed]</font> SW8_KitKneeWall - H (25 0 F1 </html>
<html><font color="red">----- OutsideLights Test Results -----</font></html>
Sun 01/22/2017 19:39:54 : [INST-TX-I1  ] 02 62 14 E0 C0 0F 0D 00
Sun 01/22/2017 19:39:54 : [INST-ACK    ] 02 62 14.E0.C0 0F 0D 00 06                 (00)
Sun 01/22/2017 19:40:03 : [INST-TX-I1  ] 02 62 14 E0 C0 0F 0D 00
Sun 01/22/2017 19:40:03 : [INST-ACK    ] 02 62 14.E0.C0 0F 0D 00 06                 (00)
Sun 01/22/2017 19:40:07 : [INST-TX-I1  ] 02 62 21 C7 80 0F 0D 00
Sun 01/22/2017 19:40:07 : [INST-ACK    ] 02 62 21.C7.80 0F 0D 00 06                 (00)
Sun 01/22/2017 19:40:16 : [INST-TX-I1  ] 02 62 21 C7 80 0F 0D 00
Sun 01/22/2017 19:40:16 : [INST-ACK    ] 02 62 21.C7.80 0F 0D 00 06                 (00)
Sun 01/22/2017 19:40:25 : [INST-TX-I1  ] 02 62 21 C7 80 0F 0D 00
Sun 01/22/2017 19:40:25 : [INST-ACK    ] 02 62 21.C7.80 0F 0D 00 06                 (00)

From the ISY admin interface, I can turn on "Outside lights", but switches do not respond, even though ISY shows lights as "ON".

 

I have tried moving my PLM and ISY to different outlets around the house with the same results.  All of the scenes and devices worked for ~3 years prior to the first PLM dieing.  Any debug suggestions?

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sdynak Experienced

sdynak

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I'm sure others more knowledgable will chime in but just to confirm you did not delete the PLM at any time correct?

 

 Do you have a saved backup prior to issues you had with the PLM and before changing?

 

 Did you check event viewer level 3 when performing the actions at the switches that are not working?

 

 How many switches are doing this and is it only the 8 buttons?

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juniorx Newbie

juniorx

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Hi junior,

 

sdynak is 100% correct. I suspect that either File | Delete Modem was issued OR you restored a dead PLM. Hopefully you have a very good backup from before all of this. And, if you do, you can definitely recover by:

http://wiki.universal-devices.com/index.php?title=ISY-99i/ISY-26_INSTEON:File_Menu#Restore_Devices

 

With kind regards,

Michel

 

I think I became off, because my "new PLM" did not function.  I now reverted to an old-old back up and the scenes now work.  I am only out my recent updates.  Thank you all for the help.

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