MustangChris04 Posted January 29, 2017 Share Posted January 29, 2017 Under Configuration > Portals, my Portal Integration has been showing offline. When I log into my.isy.io it says my ISY is "Offline since Thursday, January 26th, 12:11:15 AM". I noticed this when my Echo stopped working. Is the portal integration down? Link to comment
stusviews Posted January 29, 2017 Share Posted January 29, 2017 No, the portal is not down. Have you tried Refresh? Link to comment
larryllix Posted January 29, 2017 Share Posted January 29, 2017 Mine is up OK also. Perhaps your ISY connection has changed addresses or something ISY related has changed? Link to comment
stusviews Posted January 29, 2017 Share Posted January 29, 2017 UDI is very responsive. Don't wait until Monday to request help: http://www.universal-devices.com/contact-support/ Link to comment
MustangChris04 Posted January 31, 2017 Author Share Posted January 31, 2017 ISY has a static IP and so is my IP assigned from my ISP. Haven't touched anything network or ISY and wasn't home when it went offline. I'll contact them via that form, thank you. Link to comment
MWareman Posted January 31, 2017 Share Posted January 31, 2017 Static IP on the ISY has been known to do this. Try setting a DHCP reservation in your router instead and setting the ISY back to dynamic. Otherwise, the DNS server can also cause this. If you don't have split DNS, try setting the ISY to use 8.8.8.8 as it's DNS server. Link to comment
Recommended Posts
Archived
This topic is now archived and is closed to further replies.