Posted February 25, 20178 yr I recently went through a very long and painful troubleshooting session with a new Insteon switchable outlet. I tried to link it with my ISY controller and it would not respond. I reported the failure and got another outlet and it behaved the same way. I finally tried Link Management->Start Linking and put the outlet in linking mode. The controller discovered it, but with a different address than the one I entered. I had entered the address on the outlet, 44.88.23. The ISY had discovered 44.08.23. I got out a flashlight and a magnifying glass and sure enough, the label said 08 and not 88, but for some reason the bizarre font they've switched to puts a dot in the middle of the zero that makes it look like an eight unless you look VERY closely. See the attached pictures. I hope this helps others who might run into the same problem. By the way, the second outlet also had a zero in the address that looked like an eight!
February 25, 20178 yr Thank you for the information. From time to time. We have had others misread a digit. I have a few of the Remotelinc 2 modules where the six digit ID is poorly printed and I misread one myself. It almost looks like the Zero has a dot in the middle and not quite the same shape but unless you happen to have a real eight in the ID for comparisons. It would be hard to catch.
February 26, 20178 yr That sticker is completely different than what has been used in the past. ========================= The highest calling in life is to serve ones country faithfully - Teach others what can be. Do what is right and not what is popular.
February 26, 20178 yr That is a horrible font! Thanks for the heads up. Sent from my Nexus 6P using Tapatalk
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