MustangChris04 Posted March 28, 2017 Share Posted March 28, 2017 I am trying to do a backup of the ISY but about 81% through the process I get a "Could Not Retrieve File /CONF/38828f.REC" error. and then another error after that of "Cloud Not Create the Zip File". Here is a screenshot: https://www.screencast.com/t/oM0CKJbrTC Any suggestions on what is causing this? Link to comment
dbuss Posted March 28, 2017 Share Posted March 28, 2017 I had the same issue Here's the solution. http://forum.universal-devices.com/topic/19368-unable-to-backup-isy/ Link to comment
Teken Posted March 28, 2017 Share Posted March 28, 2017 You can reduce the incident of this happening by disabling all active programs and network resources and any inbound REST calls. Link to comment
MustangChris04 Posted March 28, 2017 Author Share Posted March 28, 2017 Perfect, THANK YOU! Link to comment
MustangChris04 Posted March 28, 2017 Author Share Posted March 28, 2017 Now when I log into the ISY I get an error that it cannot load the file I now deleted. https://www.screencast.com/t/RGHiCFoKN Also, I cannot rename the root of my tree within the console: https://www.screencast.com/t/gF55SbkL Link to comment
Teken Posted March 28, 2017 Share Posted March 28, 2017 Now when I log into the ISY I get an error that it cannot load the file I now deleted. https://www.screencast.com/t/RGHiCFoKN Also, I cannot rename the root of my tree within the console: https://www.screencast.com/t/gF55SbkL My crystal ball for sees a ISY Restore in your future . . . Link to comment
MustangChris04 Posted March 29, 2017 Author Share Posted March 29, 2017 Just did a restore, but seeing an error for that same exact file: https://screencast.com/t/beP6IV7MN Link to comment
Teken Posted March 29, 2017 Share Posted March 29, 2017 You have a few choices from reloading firmware in case the system is corrupted. To hard resetting the controller and then performing a restore. ========================= The highest calling in life is to serve ones country faithfully - Teach others what can be. Do what is right and not what is popular. Link to comment
MustangChris04 Posted March 29, 2017 Author Share Posted March 29, 2017 Is it possible that the backup has links in its database to that missing 38828f.REC file so even a restore wouldn't fix it? Link to comment
Teken Posted March 29, 2017 Share Posted March 29, 2017 Is it possible that the backup has links in its database to that missing 38828f.REC file so even a restore wouldn't fix it? It's possible, that's why I offered the other two choices . . . Link to comment
MustangChris04 Posted March 29, 2017 Author Share Posted March 29, 2017 I ended up deleting the device that the REC file was associated with. Then re-added the device. That seemed to do the trick for now. Link to comment
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