New to the ISY Portal - Cannot link Portal to ISY!

[GDavis01]

I installed the ISY Portal today and I tried following the various instructions...

 

- I set up my account at my.isy.io;

 

- I did "Add ISY" and entered the uuid of my ISY;

 

- I went to the Admin Console / Configuration / Portals and see "Portal Integration - UDI; OnLine & Registered"... however I do not see a request for access from your account in ISY Portal!

 

- The Portal shows " ISY never connected"

 

Other info:

 

- I am running firmware v 5.0.9 (also installed today)

 

- my ISY connects to my network using DHCP;

 

- there is no port forwarding

 

 

- I am using TLS 1.2; Strength = All; and Verify not checked

 

Any ideas on why this isn't working?

 

EDIT:

 

In the error log I see numerous entries like the following:
 

Mon 2017/04/10 10:16:36 PM System -140008 Portal-SECR:404

 

I don't know if this is related to my inability to connect the Portal to my ISY! 

 

[Michel Kohanim]

Hi Gary,

 

Ticket received.

 

With kind regards,

Michel

[GDavis01]

Just to close the topic, support resolved the issue for me. I am now up and running