miataguy Posted May 14, 2017 Share Posted May 14, 2017 I've been running Mobilinc Pro for years without a problem. All of a sudden, today, I started getting this message: Unable to reach ISY Attempted 3 times to set the Geofence variable but was unable to establish a connection with the ISY. I tried rebooting the ISY. No help. What may have changed? Link to comment Share on other sites More sharing options...
InsteonNut Posted May 14, 2017 Share Posted May 14, 2017 Hi Miataguy, In the 4.12 release, we added more retry and notification logic around the geo-fence variable. Before 4.12 MobiLinc would attempt to reach your ISY to set the variable and then silently fail if it couldn't reach it inside of the 60 second window iOS gives MobiLinc to run on geo-fence bounday crossing. Now, MobiLinc will retry up to 3 times to reach your ISY inside of that 60 second window. If it can't set the variable, MobiLinc will issue this notification to let you know. Wes Link to comment Share on other sites More sharing options...
pdxcav Posted May 24, 2017 Share Posted May 24, 2017 Hi Miataguy, In the 4.12 release, we added more retry and notification logic around the geo-fence variable. Before 4.12 MobiLinc would attempt to reach your ISY to set the variable and then silently fail if it couldn't reach it inside of the 60 second window iOS gives MobiLinc to run on geo-fence bounday crossing. Now, MobiLinc will retry up to 3 times to reach your ISY inside of that 60 second window. If it can't set the variable, MobiLinc will issue this notification to let you know. Wes This is happening to me as well...multiple times a day...and it is annoying. At first I was concerned that Mobilinc couldn't communicate at all with ISY, but that is not the case. I'm still able to control devices even after receiving this error message. Link to comment Share on other sites More sharing options...
InsteonNut Posted May 24, 2017 Share Posted May 24, 2017 Hi pdxcav, There's one thing I can think of that might cause this: There's a geofence setup in MobiLinc pointing to a variable that no longer exists on the ISY. Thus, whenever MobiLinc tries to set this, communication is good, but the variable doesn't exist and then the notification. The multiple times a day is interesting. I'm assuming this is all when you are in one location? Or are you moving around in and out of your geo-fence? One thing you may want to try just to clear out and reset what we're looking at is to: 1. Close the Admin Console. 2. Delete the all the geo-fences you have in MobiLinc. 3. Then open the Admin Console (don't have the Admin Console open when adding/deleting geo-fences in MobiLinc) and verify or delete remaining geo-fence variables. 4. Close the Admin Console. 5. Recreate the geo-fence in MobiLinc with an ISY Variable. Observe if the issue is resolved. Wes Link to comment Share on other sites More sharing options...
RRoyceus Posted September 8, 2017 Share Posted September 8, 2017 I know this will sound like a dumb question, but where is the trash can to delete a location, I can not find it. Link to comment Share on other sites More sharing options...
InsteonNut Posted September 8, 2017 Share Posted September 8, 2017 Hi RRoyceus, Go to Settings->Location Settings and swipe left to right over the location you want to delete. Tap "Delete". Wes Link to comment Share on other sites More sharing options...
RRoyceus Posted September 8, 2017 Share Posted September 8, 2017 Left to right did not work. At least on an Iphone, you swipe right to left. Link to comment Share on other sites More sharing options...
InsteonNut Posted September 8, 2017 Share Posted September 8, 2017 Must be turned around today! You got it. Wes Link to comment Share on other sites More sharing options...
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