Satus is not updated on Admin Console/ISY994

[rssorensen]

I believe the issue that I'm having started when I replaced my PLM.

Here is the problem:

When I toggle any of my devices (dimmers and switches) I the status in the Admin Console doesn't update (unless I manually do a Query in AC). The implication of this issue is that all the programs that relies on states doesn't work (or execute)

When I control switches from within the Admin Console it does correctly reflect the state of the device.

If I control a device from my Mobilinc App the status is also correctly updated in Admin Console.

 

Any advise?

 

Thanks in advance

 

rssorensen

 

[paulbates]

Hi

Can you confirm if you followed the procedure identified in here?

 

http://forum.universal-devices.com/topic/19331-my-plm-died-and-i-bought-a-new-one-what-should-i-do-next/

 

It sounds like you need to perform a "restore modem"

 

Paul

[rssorensen]

Hi Paul

 

To the best of my knowledge/re-collection - yes I did follow the restore procedure.

 

I can give another try.

 

thanks,

Robert

[rssorensen]

So I did check my computer and I'm not sure that I have a proper PLM backup (from before I changed my PLM) and I guess that if I restore my PLM now I'll get the same result.

Is there any other way to get my ISY to properly update the status of each device when I operate the devices manually - i.e turn on and off lights etc?

 

thanks,

Robert

[paulbates]

Robert

 

Try this test: For a few of the devices, right click on them, one at at time, and pick restore device. Rerun the test for status updates. If it works, you'll need to go through all of the devices, one at a time, with that procedure.  Wireless devices need to be put  in linking mode before using restore device.

 

Its also possible that some devices won't cooperate with this procedure and will need to be deleted and reinstalled.

 

Paul

[rssorensen]

Hi Paul

 

I did try your suggestion but the result remain the same. Status in Admin Console doesn't change. Still - I can Query a device and Admin Console will update immediately.

I did look at the Event Log and while I can see activity when I do a Query - when I press a device (a Dimmer in this case) there is no logging what so ever.

 

Any other suggestions?

 

thanks,

Robert

[paulbates]

Robert

 

Hmmm. You maybe looking at a rebuild, if no other suggestions come. You can go to the support link on the main udi page. Write a brief summary and a link back here. They are great about responding

 

Paul

[brausse]

Hello rssorensen,

 

  did you ever get this resolved? I just replaced my PLM (second one in 2 years) and I'm having the same problem as you.

 

thanks,

ken