jruben4 Posted July 29, 2017 Share Posted July 29, 2017 Hi - adding a new 2477D, and I am getting the "Cannot determine device link table" error when trying to link. And a "Failed to add device, reason 9". Any ideas? Thanks! Here is my level 3 log: Sat 07/29/2017 01:17:55 PM : Start Insteon Device Linking Mode Sat 07/29/2017 01:17:55 PM : [LNK-BGN ] 02 64 01 00 06 Sat 07/29/2017 01:18:16 PM : [LNK-STAT ] 02 53 M(01) gid=00 46.A1.F8 0120 45 Sat 07/29/2017 01:18:16 PM : [46.A1.F8 00] Linked device type=01.20 fw=45 Sat 07/29/2017 01:18:16 PM : [46 A1 F8 0 ] Added to list of devices to link to ISY Sat 07/29/2017 01:18:16 PM : [LNK-BGN ] 02 64 01 00 06 Sat 07/29/2017 01:18:24 PM : Stop Insteon Device Linking Mode, Final processing to follow Sat 07/29/2017 01:18:24 PM : [LNK-END ] 02 65 06 : : Unexpected, ignored (65) Sat 07/29/2017 01:18:24 PM : [iNST-TX-I1 ] 02 62 46 A1 F8 0F 0D 00 Sat 07/29/2017 01:18:25 PM : [iNST-ACK ] 02 62 46.A1.F8 0F 0D 00 06 (00) Sat 07/29/2017 01:18:26 PM : [iNST-SRX ] 02 50 46.A1.F8 30.6B.B9 2B 0D 02 (02) Sat 07/29/2017 01:18:26 PM : [std-Direct Ack] 46.A1.F8-->ISY/PLM Group=0, Max Hops=3, Hops Left=2 Sat 07/29/2017 01:18:26 PM : [46 A1 F8 0 ] Calibrating engine version Sat 07/29/2017 01:18:26 PM : [iNST-TX-I2CS] 02 62 46 A1 F8 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0 Sat 07/29/2017 01:18:26 PM : [iNST-ACK ] 02 62 46.A1.F8 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0 06 (00) Sat 07/29/2017 01:18:35 PM : [iNST-TX-I2CS] 02 62 46 A1 F8 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0 Sat 07/29/2017 01:18:35 PM : [iNST-ACK ] 02 62 46.A1.F8 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0 06 (00) Sat 07/29/2017 01:18:44 PM : [iNST-TX-I2CS] 02 62 46 A1 F8 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0 Sat 07/29/2017 01:18:44 PM : [iNST-ACK ] 02 62 46.A1.F8 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0 06 (00) Sat 07/29/2017 01:18:48 PM : [46 A1 F8 0 ] Failed to add device, reason 9 Sat 07/29/2017 01:18:48 PM : [All ] Writing 0 bytes to devices Sat 07/29/2017 01:18:48 PM : [All ] Writing 0 bytes to devices Link to comment Share on other sites More sharing options...
stusviews Posted July 29, 2017 Share Posted July 29, 2017 Have you tried all three methods for adding a device? Link to comment Share on other sites More sharing options...
Techman Posted July 29, 2017 Share Posted July 29, 2017 Try doing a factory reset on the device then link it to the ISY. Link to comment Share on other sites More sharing options...
jruben4 Posted July 29, 2017 Author Share Posted July 29, 2017 Factory rest (airgap 10s, hold button 3s) then tried re-linking. Same error. I've tried to link it by 1) Link Management->start linking and 2) link management->Link a controllinc and manual address entry Both had same error. What is the third method? Link to comment Share on other sites More sharing options...
larryllix Posted July 29, 2017 Share Posted July 29, 2017 Factory rest (airgap 10s, hold button 3s) then tried re-linking. Same error. I've tried to link it by 1) Link Management->start linking and 2) link management->Link a controllinc and manual address entry Both had same error. What is the third method? Hold the button in util the beeping stops or changes patterns. I don't think that is long enough. What do the instructions in the manual say? Link to comment Share on other sites More sharing options...
stusviews Posted July 29, 2017 Share Posted July 29, 2017 Factory rest (airgap 10s, hold button 3s) then tried re-linking. Same error. I've tried to link it by 1) Link Management->start linking and 2) link management->Link a controllinc and manual address entry Both had same error. What is the third method? 1. Start linking after holding the set button. 2. Type the address, including dots between the octets (pairs of alphanumeric characters, e.g, 5D). Use Auto Discover. 3. Type the address, including dots between the octets (pairs of alphanumeric characters, e.g, 5D). Select a device from the list of devices. Link to comment Share on other sites More sharing options...
Techman Posted July 30, 2017 Share Posted July 30, 2017 Factory rest (airgap 10s, hold button 3s) then tried re-linking. Same error. I've tried to link it by 1) Link Management->start linking and 2) link management->Link a controllinc and manual address entry Both had same error. What is the third method? For a factory reset pull out the air gap wait a few seconds then push in the air gap and hold until you hear a long beep. Continue to hold in the air gap until the beep stops. When you let go of the air gap your load should turn on. Link to comment Share on other sites More sharing options...
jruben4 Posted July 30, 2017 Author Share Posted July 30, 2017 Tried factory reset as described above. Tried these three linking methods: 1. Start linking after holding the set button. (actually it only works if you start linking THEN press set button) 2. Type the address, including dots between the octets (pairs of alphanumeric characters, e.g, 5D). Use Auto Discover. 3. Type the address, including dots between the octets (pairs of alphanumeric characters, e.g, 5D). Select a device from the list of devices. Still giving the same error. Does anyone know what Failed to add device, reason 9 is? Link to comment Share on other sites More sharing options...
Techman Posted July 30, 2017 Share Posted July 30, 2017 Tried factory reset as described above. Tried these three linking methods: 1. Start linking after holding the set button. (actually it only works if you start linking THEN press set button) 2. Type the address, including dots between the octets (pairs of alphanumeric characters, e.g, 5D). Use Auto Discover. 3. Type the address, including dots between the octets (pairs of alphanumeric characters, e.g, 5D). Select a device from the list of devices. Still giving the same error. Does anyone know what Failed to add device, reason 9 is? What version of the ISY firmware and UI are you running Click on HELP | ABOUT Link to comment Share on other sites More sharing options...
jruben4 Posted July 30, 2017 Author Share Posted July 30, 2017 Firmware 4.6.2 UI 4.5.1 Link to comment Share on other sites More sharing options...
G W Posted July 30, 2017 Share Posted July 30, 2017 Update your UI to 4.6.2 Sent from my Nexus 6P using Tapatalk Link to comment Share on other sites More sharing options...
jruben4 Posted July 30, 2017 Author Share Posted July 30, 2017 Must have been another range issue. I temporarily moved a 2635 nearby and then I could link the 2477. Once I finished programming it I removed the 2635 and it still works fine. Apparently insteon needs better communication for linking/programming over day-to-day operations. I'm always surprised when there is a range issue, I have over 50 insteon switches/devices in my house - they are never more than 10' from the next one. And on both legs of the power. Link to comment Share on other sites More sharing options...
Techman Posted July 30, 2017 Share Posted July 30, 2017 Firmware 4.6.2 UI 4.5.1 As Gary suggested you should update your UI to 4.6.2. When the ISY firmware and the UI are not the same version there can be unforeseen consequences. Before updating your UI be sure to clean out your java cache, including all applications. Link to comment Share on other sites More sharing options...
stusviews Posted July 30, 2017 Share Posted July 30, 2017 Having firmware different form the UI will lead to both linking and communication problems. Link to comment Share on other sites More sharing options...
CoolToys Posted November 8, 2018 Share Posted November 8, 2018 Same issue, trying to add two Outlets, 2663-222 v.44 and I have UA and Firmware 4.7.3 First one added fine, second one is having this issue. Link to comment Share on other sites More sharing options...
CoolToys Posted November 8, 2018 Share Posted November 8, 2018 Never mind, found another forum that said plug in a dual band outlet nearby, and sure enough it worked. Link to comment Share on other sites More sharing options...
smithlevenson Posted May 14, 2020 Share Posted May 14, 2020 Just to help with my experience: 1) Factory reset the device 2) Add other devices closer to increase the signal Link to comment Share on other sites More sharing options...
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