bmiller Posted September 2, 2017 Share Posted September 2, 2017 I tried to use Mobilinc to connect to my isy, but it wouldn't. I rebooted the isy and unplugged the PLM. to no avail. When i try to start the console, i can login and for about 2 seconds see the opening page with all my devices, and then the console immediately closes and the window disappears. Never happened before. I have no control over my devices. The PLM is only about a year old. Thanks for any help. Link to comment Share on other sites More sharing options...
Techman Posted September 2, 2017 Share Posted September 2, 2017 I tried to use Mobilinc to connect to my isy, but it wouldn't. I rebooted the isy and unplugged the PLM. to no avail. When i try to start the console, i can login and for about 2 seconds see the opening page with all my devices, and then the console immediately closes and the window disappears. Never happened before. I have no control over my devices. The PLM is only about a year old. Thanks for any help. It may be related to firewall software. Try disabling your firewall. Which operating system and firewall are you using? Link to comment Share on other sites More sharing options...
bmiller Posted September 2, 2017 Author Share Posted September 2, 2017 I'm using a Mac with same operating system and virus protection for the last 6 months. It worked fine from mobilinc on my android phone and from my Mac last week. I assume It's a common problem from the isy. Link to comment Share on other sites More sharing options...
G W Posted September 2, 2017 Share Posted September 2, 2017 Did your virus software get an update or any applications get updated on your Mac? Sent from my Nexus 6P using Tapatalk Link to comment Share on other sites More sharing options...
bmiller Posted September 2, 2017 Author Share Posted September 2, 2017 It was my Avast virus protection on my Mac. I installed it a few months ago and i don't believe i tried the Admin Console since then. I had to disable The Web Shield part. and now it works on the Mac. That doesn't explain why Mobilinc doesn't work all of a sudden, but that's another separate problem. It was working last week while i was away and toying with the house sitter. Thanks for the help as always Brad Link to comment Share on other sites More sharing options...
bmiller Posted September 2, 2017 Author Share Posted September 2, 2017 I fixed my mobilinc problem. My secure IP address was completely different than it was a week ago. All is now good. Link to comment Share on other sites More sharing options...
G W Posted September 2, 2017 Share Posted September 2, 2017 Don't you feel silly. LOL. We've all been there and done that. Sent from my Nexus 6P using Tapatalk Link to comment Share on other sites More sharing options...
bmiller Posted September 2, 2017 Author Share Posted September 2, 2017 You are correct. I've never had a virus program running on my Mac until a few months ago and it never occured to me to even look in that direction. Not like my old windows days where that would be one of the first things to do. My isp must change secure addresses every now and again. It's been a long time since they did that. Thanks for the chuckle Gary and yes we've all been down this road before. Cheers Brad Link to comment Share on other sites More sharing options...
Techman Posted September 2, 2017 Share Posted September 2, 2017 It was my Avast virus protection on my Mac. I installed it a few months ago and i don't believe i tried the Admin Console since then. I had to disable The Web Shield part. and now it works on the Mac. That doesn't explain why Mobilinc doesn't work all of a sudden, but that's another separate problem. It was working last week while i was away and toying with the house sitter. Thanks for the help as always Brad Take a look at this link, scroll down to Avast http://wiki.universal-devices.com/index.php?title=Configure_Firewall_Software Link to comment Share on other sites More sharing options...
bmiller Posted September 3, 2017 Author Share Posted September 3, 2017 Thanks for the link. I must have a newer version of Avast. That option isn't available. Tried disabling a couple of things in web shield, but it still didn't work. I'm not too worried about it, as the rest of Avast works just fine. Thanks again. Brad Link to comment Share on other sites More sharing options...
stusviews Posted September 3, 2017 Share Posted September 3, 2017 I have at least ten computers with Avast, nary a problem with Avast and the ISY. That includes Windows XP, 7, 8 and 10. Why no Windows 9? Because 7 8 9 Link to comment Share on other sites More sharing options...
bmiller Posted September 4, 2017 Author Share Posted September 4, 2017 It must be a Mac thing. I have had Avast running for a few months now and it's never found a bug anyway. Link to comment Share on other sites More sharing options...
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