I am trying to add a 2457D2 as a new device.  I cannot find that specific device in the drop down.  Closest I can find is a 2457D2X and it will not link

 

I try auto and it does not find it either.

 

any suggestions?

 

thanks

I am trying to add a 2457D2 as a new device.  I cannot find that specific device in the drop down.  Closest I can find is a 2457D2X and it will not link

 

I try auto and it does not find it either.

 

any suggestions?

 

thanks

 

What ISY firmware and UI are you running. Look in Help | About

 

The device is fully supported in the current ISY firmware release.

What ISY firmware and UI are you running. Look in Help | About

 

The device is fully supported in the current ISY firmware release.

Firm v.4.6.2

UI v4.6.2

Try the 2457D2 in a different location and see if there is an issue where it was installed.

You can also open the Event Viewer in Level 3. And see if it is responding or not. When you try and add it.

Firm v.4.6.2

UI v4.6.2

 

In addition to what Brian H suggested you could try doing a factory reset on the device before trying to add it again.

 

Are you getting any ISY error messages when you try to add  the device?

ok, Found the problem.. User error.  this module was already set up...  

I wished it had given an error when I tried to add it vs. just closing the input screen.

 

thanks for your help