New router - cannot access admin console - HELP PLEASE!!!

[dannyk65]

Upgraded my ISP speed and they installed a new residential gateway.  Since the new network has a different IP address than the previous modem-wifi router-access point network, when I launch admin console I cannot log in and receive the two popup error messages (xml parse error with the old IP and socket open failed java error).

 

I genuinely do not know how to tell ISY the new IP address (or whatever it needs to connect).

 

Any and all help is greatly appreciated!

 

Thanks,

Dan

[dannyk65]

Have you rebooted the ISY?

It's been unplugged, but I have not performed the tiny paper clip button factory reset reboot (my mistake).

[dannyk65]

If you just repower the ISY it should pick up s new IP address.

 

Ok, so am I pushing the little pinhole for 30 seconds?  (Sorry, just want to be clear!)

 

Thanks

[dannyk65]

I pushed it for about 3 seconds.  Now should I try and access the admin console via IE?  Or I can try the finder on my desktop?

[dannyk65]

I'm not quite certain what that means

[dannyk65]

Not found

[dannyk65]

The admin icon on my desktop launched the finder which found nothing

[dannyk65]

The ISY (plugged into the router with a cat5e) has blue power and rx lights on

[dannyk65]

Both green

[dannyk65]

That's where I have zero experience...

 

There's a Private LAN subnet.

DHCP Server Enable is on.

Public Subnet is off.

[dannyk65]

Below 'Public Subnet is off' is 'Allow Inbound Traffic - off'

 

Maybe my router is not allowing the ISY to communicate?

[dannyk65]

I just don't really know what to toggle on to allow the ISY and router to communicate...DHCP?  IP Passthrough?  Port Forwarding?  Guest SSID?

[stusviews]

It's highly unlikely that your router is not allowing the iSY to communicate. Which specific router do you have?

[dannyk65]

Arris bgw210 residential gateway.  ATT made me take it, even though if I ultimately want to set up my own wifi (**cough** orbi **cough**)  I'll have to deal with trying to turn wifi off for the Arris while hoping the wireless dvr downstairs magically still works.

 

I think I may start experimenting with some settings now.

 

Thank you guys for all your help!

[stusviews]

Try this link: http://isy.universal.../dashboard.jnlp

[Jimbo.Automates]

The ISY may not be using DHCP and had an IP address set in it's config? Not sure how to fix that without a factory reset, but there may be a way? Try to look at the router setup and see if you can find the DHCP clients it assigned addresses to.

 

Sent from my Pixel 2 XL using Tapatalk

[dannyk65]

Try this link: http://isy.universal.../dashboard.jnlp

Not found

[dannyk65]

The ISY may not be using DHCP and had an IP address set in it's config? Not sure how to fix that without a factory reset, but there may be a way? Try to look at the router setup and see if you can find the DHCP clients it assigned addresses to.

 

Sent from my Pixel 2 XL using Tapatalk

I think I've got the current ISY IP address, but when I try and add it into ISY Finder (http://IPADDRESS) it says not found

[stusviews]

https://wiki.universal-devices.com/index.php?title=Resetting_Your_ISY

[stusviews]

Try this link: http://isy.universal.../dashboard.jnlp

 

Not found

 

I just clicked on the copied link. No problem. What specifically was not found?

[stusviews]

Wow, this is what I get when I click on the link:

 

Here's where I found the link: https://forum.universal-devices.com/topic/22000-release-462-is-now-official/

 

Scroll down to Dashboard

[dannyk65]

I just clicked on the copied link. No problem. What specifically was not found?

 

 

[stusviews]

You may need to completely reset your ISY (see post #29). But, first reach out to ISY Support.

[dannyk65]

You may need to completely reset your ISY (see post #29). But, first reach out to ISY Support.

DAMN!

 

(I just tried the factory reset of the ISY)

[stusviews]

Any success?