Bad request

[beninsteon]

Hi,

 

Trying to approve a sub account for another alexa location, but when I click "+ Approve" on the account in the administrative console, I get a "Bad Request" response. The status remains as "pending". I've tried redoing it a couple of times but it's not working. Any suggestions?

Thanks,

 

Ben

[Michel Kohanim]

Hi Ben,

 

Most probably you have too many accounts on ISY (max is 5).

 

With kind regards,

Michel

[beninsteon]

Hi Michel,

 

Thanks for the quick response, but actually there are only 2 and this would be the third.

 

The UUID of the ISY in question ends in 69. Hoping you can look into this for me.

 

Thanks,

 

Ben

[Michel Kohanim]

Hi Ben,

 

Please run this and let paste the result:

http://your-isy-ip/rest/portal-server/status

 

 

With kind regards,

Michel

[beninsteon]

Here's what I get.

 

Thanks,

 

Ben

 

FYI - I am working from off site, so I actually accessed the REST via the portal URL.

 

<RestResponse succeeded="false">

<status>400</status>

</RestResponse>

[beninsteon]

Also, not sure if you wanted the portal-server or portal status. Here's what I get for /rest/portal/status:

 

<PortalStatus isConnected="true" isRegistered="true">
<accounts>
<account status="registered">
<id>xxxxxx</id>
</account>
<account status="registered">
<id>xxxxxx</id>
</account>
</accounts>
</PortalStatus>

[Michel Kohanim]

Hi Ben,

 

Do you actually have ISY Portal installed? (Help | About)

 

With kind regards,

Michel

[beninsteon]

Yes I do have the portal installed (paid for and using daily!). Works great except for this little hiccup.

 

Portal Integration - UDI (21075) appears on this list under products.

 

Thanks,

 

Ben

[Michel Kohanim]

Hi Ben,

 

Please submit a ticket.

 

With kind regards,

Michel

[beninsteon]

Done thank you.