barrygordon Posted February 16, 2018 Posted February 16, 2018 Feb 16 2018 11:22 Alexa has stopped responding to UDI related (ISY Portal) commands. Alexa works for strictly amazon things. Anyone else seeing this Quote
ScotnTim Posted February 16, 2018 Posted February 16, 2018 Yes, also cannot connect using the Mobilinc app. Can connect to module locally. Its appearing to be the server. Quote
Michel Kohanim Posted February 16, 2018 Posted February 16, 2018 Hi guys, Looking into it. With kind regards, Michel Quote
gweempose Posted February 16, 2018 Posted February 16, 2018 (edited) Just checked, and it's working for me. Edited February 16, 2018 by gweempose Quote
barrygordon Posted February 16, 2018 Author Posted February 16, 2018 Thanks Michel please post when you believe it to be working. Thanks Barry. Quote
Michel Kohanim Posted February 16, 2018 Posted February 16, 2018 Barry, Please send your UUID and error log to support@universal-devices.com. Everything seems to be working fine on the portal/server side. Perhaps DNS related? With kind regards, Michel Quote
barrygordon Posted February 16, 2018 Author Posted February 16, 2018 No need. It is working now. Thankws. (Just take credit or fixing it ) Quote
Kevin Cannon Posted February 16, 2018 Posted February 16, 2018 (edited) As at 12:50 February 16 2018 I am receiving not responding errors from Alexa for any device I try. Edited February 16, 2018 by Kevin Cannon edited wrong date typo Quote
Kevin Cannon Posted February 16, 2018 Posted February 16, 2018 Appears all is working as at 3:40 PM for me now ! Quote
Michel Kohanim Posted February 16, 2018 Posted February 16, 2018 Hello everyone, The server on which one of the proxies is running is intermittent. We are still in contact with Amazon. With kind regards, Michel Quote
sdcrane Posted February 20, 2018 Posted February 20, 2018 Is this still an issue? I am getting "not responding" by Alexa for every one of my ISY devices. Worked fine a half hour ago and nothing has changed on my end. Quote
Michel Kohanim Posted February 20, 2018 Posted February 20, 2018 Hi sdcrane, One of the proxies was down between 10:44 and 10:57 UTC ... around the same time as this post. Do you still have this problem? All these intermittent issues revolve around one proxy the hardware for which was replaced (based on Amazon accounts). We will terminate this instance completely and recreate everything on a new hardware ourselves on Sunday. Cannot afford all the intermittent issues. With kind regards, Michel Quote
strahan001 Posted February 22, 2018 Posted February 22, 2018 Hi there, Odd item here, around 1130 CT all was good, then all of a sudden Alexa wouldn't turn anything on. I rebooted the Echo, the ISY, removed and re-added the switch, same thing. I say "Alexa Kitchen on" Kitchen does nothing, if I turn it on, then repeat "Alexa Kitchen on", the kitchen turns off. Wicked odd. Quote
stusviews Posted February 22, 2018 Posted February 22, 2018 After you re-added the switch to the ISY, did you update the device in the portal (delete and add back)? Did you update the device in the Alexa app (delete and add back)? If not, then delete the device from the app first and the from the portal and go through the adding process again. Quote
strahan001 Posted February 22, 2018 Posted February 22, 2018 I sat down and methodically went through the steps and documented them below.. Using the Alexa App, I "forgot all" and clicked discover Tested Alexa by Saying "Alexa Kitchen on", the light did not turn on, however as before, if I turned it on manually then asked to turn it on, the light actually turned off Result Fail Using the Alexa App, I "Forgot All" Using the ISY Portal, I removed the device, readded the device to the ISY Portal Using the Alexa App I clicked discover Tested Alexa by Saying "Alexa Kitchen on", the light did not turn on, however as before, if I turned it on manually then asked to turn it on, the light actually turned off Result Fail Using the Alexa App, I "Forgot All" Using the ISY Portal, I removed the device Using the Admin Console for the ISY Device I removed the device, then readded the device Using the ISY Portal, I added the device Using the Alexa App, I clicked Discover Tested Alexa by Saying "Alexa Kitchen on", the light turned on This points to that something occurred with the ISY? Am I going to need to go through and redo all the lights in my ISY, scenes? Quote
Michel Kohanim Posted February 23, 2018 Posted February 23, 2018 strahan001, You should not have to do that. The questions are: 1. Is ISY Portal reflecting the correct state of your devices (name/address)? 2. Can you control these devices from the Admin Console or from the Web Interface on ISY Portal? With kind regards, Michel Quote
Michel Kohanim Posted February 23, 2018 Posted February 23, 2018 All, update on the recent issues with the portal: As per Amazon, there's a bug with a specific type of instance we use (m5.large) whereby it stops responding to health checks and then it will have to be rebooted (and moved to a different hardware). The problem is that we recently migrated to m5.large because of bandwidth problems with Alexa and cannot go back. We are actively working with Amazon to find a resolution. In the meantime, the load balancer is working properly: in case any of the instances go offline, the other will take over. On Sunday, may add another proxy to the mix just in case. With kind regards, Michel Quote
strahan001 Posted February 23, 2018 Posted February 23, 2018 Michel, The ISY Portal reflects the status of the device, as does the Administrative console, as does Mobilinc, and in all three cases I can toggle the devices off and on. Very odd.. Quote
Michel Kohanim Posted February 23, 2018 Posted February 23, 2018 strahan001, Please send your UUID to support@universal-devices.com With kind regards, Michel Quote
bmercier Posted February 24, 2018 Posted February 24, 2018 On 23/02/2018 at 9:57 AM, Michel Kohanim said: strahan001, Please send your UUID to support@universal-devices.com With kind regards, Michel Hello Sean, I'm currently investigating the logs. It looks like your Alexa requests are coming in today successfully. Are you still experiencing problems? If so, would you have a specific device that you are trying that is not working? Please let me know which one. Also, I notice that you are still using the Alexa V2 skill. I would recommend switching to V3. Thanks, Benoit Quote
strahan001 Posted February 25, 2018 Posted February 25, 2018 Hi there Benoit thank you for looking into my issue. I upgraded to v3, forgot all devices and re discovered, same issues. The one that is working "kitchen" due to me removing it completely from the ISY and re-adding it. Kitchen Table is one that is not working. Quote
bmercier Posted February 27, 2018 Posted February 27, 2018 On 25/02/2018 at 4:05 PM, strahan001 said: Hi there Benoit thank you for looking into my issue. I upgraded to v3, forgot all devices and re discovered, same issues. The one that is working "kitchen" due to me removing it completely from the ISY and re-adding it. Kitchen Table is one that is not working. Hi Sean, I'm currently investigating the logs. I see requests for other devices working, including for kitchen table. Do they actually work, or do you still have an issue? If they still don't work, the issue is not with ISY Portal. If so, please try turning it on/off from UDAjax or the admin console. If they don't work, this needs to be fixed. Michel could help. Benoit Quote
strahan001 Posted February 27, 2018 Posted February 27, 2018 9 minutes ago, bmercier said: Hi Sean, I'm currently investigating the logs. I see requests for other devices working, including for kitchen table. Do they actually work, or do you still have an issue? If they still don't work, the issue is not with ISY Portal. If so, please try turning it on/off from UDAjax or the admin console. If they don't work, this needs to be fixed. Michel could help. Benoit I sat down and methodically went through the steps and documented them below.. I rebooted all the various devices, ISY, the three alexas in the house. Using the Alexa App, I "forgot all" and clicked discover Tested Alexa by Saying "Alexa Kitchen on", the light did not turn on, however, if I turned it on manually then asked to turn it on, the light actually turned off Using the Alexa App, I "Forgot All" Using the ISY Portal, I removed the device, readded the device to the ISY Portal Using the Alexa App I clicked discover Tested Alexa by Saying "Alexa Kitchen on", the light did not turn on, however as before, if I turned it on manually then asked to turn it on, the light actually turned off Result Fail Using the Alexa App, I "Forgot All" Using the ISY Portal, I removed the device Using the Admin Console for the ISY Device I removed the device, then readded the device Using the ISY Portal, I added the device Using the Alexa App, I clicked Discover Tested Alexa by Saying "Alexa Kitchen on", the light turned on The kitchen table does not turn on, it will however turn off if I physically turn it on. Quote
bmercier Posted February 27, 2018 Posted February 27, 2018 Can you turn it on/off using UDAjax or the admin console? Quote
strahan001 Posted February 27, 2018 Posted February 27, 2018 9 hours ago, bmercier said: Can you turn it on/off using UDAjax or the admin console? Yes, I can control all the lights via the admin console Quote
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