Unable to link Universal Devices to Google Home

[virtualshock]

Hi, I'm subscribed to ISY Portal and had to unlink my account from Google Home because I added a couple of new devices that were not showing up. I tried to re-link my Portal account through the Google Assistant app, but when I enter my email and password for ISY Portal, I get an error page showing code 401, "Your client does not have permission to the requested URL." I can log in directly to the ISY Portal using the same credentials. How can I resolve this issue?

Thanks!

[virtualshock]

Well, of course I find a solution shortly after posting the question. In case someone else encounters this same issue... I had both the Google Home iOS app and the Google Assistant iOS app installed on my phone. When I clicked on the Home Control section in Google Home, it kicked me off to the Assistant app to finish the linking process. This is where the authentication failure happened. I uninstalled the Assistant app and tried again. This time the Google Home app pulled up the ISY Portal login page. Entering my credentials there worked correctly.

[fasttimes]

You should be able to have both installed 

[visualcoat]

When trying to link my google home to the ISY portal I keep getting the below screen then nothing happens.

What should I see next?

[Michel Kohanim]

@visualcoat,

Please unlink your account and then relink again. This usually happens when you have multiple Google accounts and the right one is not linked to Google Home.

With kind regards,
Michel

[wingman1487]

I kept getting the same message that @visualcoat was getting, I tried your suggestion @Michel Kohanim but doesn't seem to change anything, even deleted the home to un-link everything and re-created a home, no dice.

 

**Edit** Never mind... I see what happened, I hadn't added any of the Google Home stuff in the Portal.  @visualcoat make sure you have it setup in the Portal > Tool > Connectivity > Google Home 

Edited December 7, 2018 by wingman1487

[visualcoat]

Please forgive me, though I am not sure how to unlink my account. 

 

Is this done in the isy portal or home app? 

[Jimbo.Automates]

Please forgive me, though I am not sure how to unlink my account. 
 
Is this done in the isy portal or home app? 

It's in the home app

Sent from my Pixel 3 XL using Tapatalk

[visualcoat]

@Michel Kohanim I don't have any devices to unlink. Do you have any other suggestions I may try? 

[Jimbo.Automates]

 

 

 

[mention=2]Michel Kohanim[/mention] I don't have any devices to unlink. Do you have any other suggestions I may try? 

 

You need to unlink the udi account from Google home.

 

Sent from my Pixel 3 XL using Tapatalk

 

 

 

[visualcoat]

Thanks @Jimbo, though I do not see it linked to un-link it. Can you send a screen shot of the screen where I would unlink it?

[Jimbo.Automates]

It's here



Sent from my Pixel 3 XL using Tapatalk

[visualcoat]

Thank you for the help, though the UDI never shows up as a linked account.

 

SOLVED: The issue was that I had Microsoft Edge set as my default browser. Once I switch to my default browser back to Chrome it worked as expected.

[visualcoat]

New question on the same front. I have google home linked to my ISY though only some device show up. Any suggestion on how to get the rest of them to show?

[Jimbo.Automates]

You mean you added them in the portal and they don't show up? If so, make sure you don't add them as Google Home Category = Scene. Only use Light, Switch, or Outlet. A Scene means something else to Google home.

Sent from my Pixel 3 XL using Tapatalk