Programs failed/stopped working

[Ed Sybesma]

All of my programs stop working two days ago.  My administrative console appears to be working fine.  I can control all of my Insteon devices through the console and the console reports their status correctly.  I can change, save, and backup programs.  But, none of the programs whatsoever are working any longer.  I made no known changes to the system when the problem started, although I did not notice the problem immediately.

I am using ISY 994i Pro. 

After discovering the problem, I have tried the following:

Rebooting the ISY.

Upgrading to firmware version 4.7.3.

Installing a brand-new Insteon PLM (following the "Replace Modem (PLM)" instructions exactly).

Does this mean my ISY has stopped working properly?

 

[paulbates]

Ed.. can you confirm this:

• You can control insteon devices from the ISY and they respond
• Your ISY does not recognize changes from insteon.. eg does not change to on/off when an insteon switch is turned on/off

Also, can try this: Go to Tools menu, diagnositics, ISY Links and press Start? How many links are counted up?

Paul

 

 

[Ed Sybesma]

Paul,

1. Yes, I CAN control Insteon devices from the ISY.

2. My ISY DOES recognize changes from the Insteon devices so that it properly reports their status even when the changes are made at the switch.  (I believe this is contrary to what you may have anticipated by your question.)

3. In the PLM Links Table, it shows 58.  I can't quite do what you ask with the ISY Links Table because it forces me to choose one particular device.  (It appears that all of my devices are listed properly in the dialogue where it is forcing me to make that choice although, interestingly, my EZFlora sprinklers show up in that dialogue with the 1011 icon even though they are properly recognized as reflected in the Main tab of the Administrative Console.

Thank you for your prompt response and any additional leads you can provide.

Ed

[Ed Sybesma]

Paul,

a correction to my last message:  The device with the 1011 icon was a remote that I still haven't reconnected, so that icon showed up properly.  My EZFlora sprinklers are properly showing up in the dialogue as well as in the Main tab of the Administrative Console.

Ed

[paulbates]

Ed

If the answer to 1 was yes, and 2 was 2 no (PLM Links as you did it) ... and the links were 0 (or low), it would be a problem reloading the PLM with links which can happen. 

We've proven that's not the problem here. It makes it hard to guess what's next, and is based on how the programs are triggered.  Some of the basics:

• If your programs are day / time driven, is the date/time correct? Its right on the top of the admin console and set by the NTP settings in the config tab
   
• What state are the programs in? There are runtime color indicators for the icons to show program true / false state. They should show something. If you go to the programs tab, right click on any folder or program, and pick "Status Icons / Detailed". are any of the programs fully or partially colored? If no, that's odd
   
• When in the programs tab, flip to the summary tab. Click on the last runtime column heading so it sorts descending. When is the last time anything ran? That may be a clue, if you can remember what happened then

Paul

 

 

[Ed Sybesma]

Paul,

Thanks for that additional information.  With reference to your additional questions:

1.  I have programs which are date and time driven as well as others which are not.  The time is in my console is accurate.

2.  If I click "run THEN", I will get the green bar icon (not the solid green icon), but nothing will happen.  If an IF event, including the passage of time, should trigger the THEN result, nothing happens whatsoever.  The icon remains blank with no green, no red, just empty.

3.  When I noticed that the programs had stopped working, all records of Last Run Time were lost/gone.  Now the only ones which show up are those for which I clicked the "run THEN" command.

4.  I ran a Log (UDReport).  Based on that, the last time I can tell that any program ran was 11:00 AM Wednesday the 15th.  The next timed program should have run at 1:00 PM that day, two hours later, but did not run and no programs ran thereafter.  I can't recall anything significant happening during that two hour window and the UDReport Log shows nothing anomalous during the time.  Interestingly, however, I did find what appears to be an anomalous line entry in the UDReport Log several hours later: a line which contains a value of -0- in the Insteon/X10 Device column, and entry of "null" in the Control column, a blank or no value at all in the Value column, and the entry "Start" in the Log Type column.

Any other thoughts?  Bad ISY?

Thanks again.

Ed

 

[paulbates]

Ed,

Yes, this is unusual and you've done a lot of investigating. I recommend submitting an online ticket to UDI and include a link back to this thread there so they have some background. They are really good about following up

Paul

[Ed Sybesma]

Paul, done.  Thanks again.

Ed

[Ed Sybesma]

Follow-up for Paul and anyone else following this post:  UD Support provided me with the answer.  I had accidentally put a condition in the My Programs folder (at the very top) which was a false condition.

[larryllix]

8 hours ago, Ed Sybesma said:

Follow-up for Paul and anyone else following this post:  UD Support provided me with the answer.  I had accidentally put a condition in the My Programs folder (at the very top) which was a false condition.

Ouch! That one had to hurt! Good catch.