"server unresponsive" yet devices respond slowly

[bfish]

I recently updated my Alexa app and was very pleased to be able to turn my lights on/off/dim from the Alexa app (via ISY portal integration).

I tried to do the same today to my dad's environment (VERY similar to mine but less devices).  In his Alexa app, each device had a red dot and "Server Unresponsive" next to it.  YET when I touched the device it did function on/off/dim, although it was quite slow (1-3 second delay).  Everything works fine through Alexa voice commands and ISY portal and admin console.

I  did the standard first step of unlinking and relinking Alexa app to ISY portal.  After that a few devices did NOT show the error message (Server Unresponsive) but many still did.  Response was still slow.

Any thoughts?   Thanks in advance for any/all ideas.

Edited October 13, 2018 by bfish
fix an error

[bmercier]

Could it be that the device is an ISY scene?

Benoit

[bfish]

No, it was listed in the devices list under "Lights".  Some of them were "spoken as" names within the portal (for use with Alexa).  But I have the same thing in my app, and no errors.

[bmercier]

1 minute ago, bfish said:

No, it was listed in the devices list under "Lights".  Some of them were "spoken as" names within the portal (for use with Alexa).  But I have the same thing in my app, and no errors.

An ISY scene can be exposed as a light, which would make it appear in the list of Alexa devices.

Benoit

[bfish]

I'm only seeing lights in my alexa app under "Lights" and the scenes are under "scenes" tab.  Interestingly, I just noticed that I can't control (on/off/dim) scenes via the Alexa app.

[bmercier]

Please look at ISY Portal, Connectivity | Amazon Echo.

Is the "device" you are trying to control an ISY device, or an ISY Scene?

You can't assume that because it's under lights, it's an ISY device. You can have an ISY scene appear as a light in the Alexa app.

Benoit