Can't access Admin console

[baabm]

I think I really screwed the pooch this time....I have been having trouble with my ISY getting hungup at certain time of the day. I couldn't figure out what was happening, so today, I used the admin console in the programs listing and searched for each and every variable one at a time, to ensure that they were being set, reset, and initialized correctly. I made a backup before making any changes, but then changed quite a few things. I left the house and noticed immediately that the program to "set away mode" didn't run when I invoked it through Alexa, nor did it run when my mobilinc geofence was crossed. I tried looking at things in mobilinc while out of the house and it wouldn't connect. When i got home, mobilinc still didn't connect, so I rebooted the ISY. It appeared to run correctly, but mobilinc still wouldn't connect. So I tried to bring up admin console on my mac. The launcher didn't find my ISY (this problem has happened frequently over the past weeks) so I went to my PC (which is the computer I used to make the changes this afternoon.) The launcher on the PC also did not find my ISY. I rebooted again, no help. I cleared the java cache on both the mac and the pc, reloaded the launcher on both and still neither of them find the ISY. I found on the WIKI that I was supposed to use terminal to do something, but I couldn't find terminal on the PC and on the MAC, the instructions weren't clear enough for me to follow them. So now I cannot access the ISY - so I can't even figure out how to reload the backup. Any help would be appreciated.

Thanks,

Bob

[paulbates]

The terminal program you need is Telnet. On windows, l believe Telnet is not enabled by default, go to windows features and enable it.. I think it’s under network.

You may have made a program change that created a tight loop in a program (..or programs)

Paul


Sent from my iPhone using Tapatalk

[baabm]

Thank you Paul, but I am still unable to get very far with this. I found telnet on the PC and tried to "open" what I remember might be the IP address of the ISY. But I got an error saying "device not responding". So I don't know if 1) The ISY won't respond because it is hung up in a tight loop or 2) I used the wrong IP address. (The only network utility I have is on my iPhone and Apple does not allow access to MAC addresses, so the analyzer can't tell what type of device is at each IP address....so basically, I was just trying to remember what the IP address was. I also tried looking on the ISY itself to see if the MAC address was printed, but it isn't. At this point, I want to write a ticket for support but am not even sure how to do that.

[baabm]

Just to close this out...I found where to enter a support ticket, and within a very short time, Michel responded telling me to do a factory reset on the ISY. I did this, and then was able to access the ISY from the launcher. I was able to log in using the default username/password and then was able to reload my good backup. So all is good again.

Thanks,

Bob M