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Renewing Portal Subscription


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Posted

My portal subscription expired so I followed the directions to renew it. I paid for it and got instructions on how to install it. I followed the instruction to: in the admin console, click on

help > Manage Modules 

This will supposedly reboot the isy - IT DOES NOT, all I get is -Your Modules are Up to date! I click okay NOTHING HAPPENS!!! This is infuriating! Did I just flush $23 down the toilet?

Posted

I don’t think you need to reinstall it if you are already using it and the subscription simply expired. The behavior of ‘manage modules’ has always been confusing to me, and I think it’s misnamed. It only adds a module if you don’t already have it installed and provides no other ‘management’ functionality. It sounds like it’s saying that it’s already installed, as expected.

Are you sure it’s not working? I would expect the subscription to affect the server side, and it should just start working again.

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