Keypadlinc repair?

[Jay]

 

Hi, folks:

 

 

Have had one of my switchlincs give me trouble since the beginning. I initially thought it was a wiring issue on my part inside the box.

 

The original issue was the LED back light would turn off completely. So.. as a solve, I created a program to set the LED brightness multiple times during the day.

 

Then the problem became when pressing the buttons on occasion, the switch would reset as if I pulled the airgap. It comes back on a few seconds after, and initiates the state (button) I pressed.

 

Then it progressed to when it does function, it makes a vibration noise when turning on or off (relay vibrates loudly for the 1 second on or off)

 

 

Now, it’s always vibrating if powered.

 

See video:

 

 

 

The point of all this is has anyone sent one of these in for repair, or had similar problems but found a fix?

 

For years I thought it was an external wiring problem in the elec box, but I’m pretty sure it’s internal to the switch itself.

 

 

TIA,

Jay

 

 

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[Brian H]

As far as I have seen. Smarthome does not have a repair service except for their failing HUBs. If less than the two year warranty. You can get a warranty replacement.

I have not seen any third party repair facilities mentioned anywhere.

 

[larryllix]

Was this kpl ever factory reset after delivery?

This wreaks of needing a factory reset. All Insteon devices should be factory reset before connecting to ISY.

I had a device send out opposite status codes before a factory reset.

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