Hi, folks:

 

 

Have had one of my switchlincs give me trouble since the beginning. I initially thought it was a wiring issue on my part inside the box.

 

The original issue was the LED back light would turn off completely. So.. as a solve, I created a program to set the LED brightness multiple times during the day.

 

Then the problem became when pressing the buttons on occasion, the switch would reset as if I pulled the airgap. It comes back on a few seconds after, and initiates the state (button) I pressed.

 

Then it progressed to when it does function, it makes a vibration noise when turning on or off (relay vibrates loudly for the 1 second on or off)

 

 

Now, it’s always vibrating if powered.

 

See video:

 

 

 

The point of all this is has anyone sent one of these in for repair, or had similar problems but found a fix?

 

For years I thought it was an external wiring problem in the elec box, but I’m pretty sure it’s internal to the switch itself.

 

 

TIA,

Jay

 

 

Sent from my iPhone using Tapatalk

As far as I have seen. Smarthome does not have a repair service except for their failing HUBs. If less than the two year warranty. You can get a warranty replacement.

I have not seen any third party repair facilities mentioned anywhere.

 

Edited February 6, 20196 yr by Brian H

Was this kpl ever factory reset after delivery?

This wreaks of needing a factory reset. All Insteon devices should be factory reset before connecting to ISY.

I had a device send out opposite status codes before a factory reset.

Sent from my SM-G930W8 using Tapatalk