Internet Access Issue

[bjackson]

Installed the ISY-99i with firmware v2.7.0 a couple of weeks ago, enabled Internet Access and could access the ISY from the Internet at https://98.18.x.y/ just fine from my iPhone and laptop at work. My DSL modem is running in bridge mode to a Linksys WRT-54G WiFi router.

 

Yesterday my DSL ISP changed my dynamic IP address from 98.18.x.y to 98.18.j.k. I discovered the IP address change when I couldn't access the ISY over the Internet.

 

OK no problem, but the new URL/IP address at https://98.18.j.k wouldn't work - the web browser times out.

 

Firing up the ISY-99i Java Admin Console and going to Help->About lists the Internet Access URL as https://98.18.x.y - which is former (i.e. old) IP address.

 

Do I need to reboot the ISY-99i for it to detect and refresh the new DSL ISP address in the Help-About Internet Access URL display?

 

Thanks

[Michel Kohanim]

Hello bjackson,

 

What you need to do is to configure your router with a dynamic DNS service and this way you will not depend on IP addresses.

 

Most Dynamic DNS services are free:

no-ip.com

dyndns.com

 

 

With kind regards,

Michel

 

Installed the ISY-99i with firmware v2.7.0 a couple of weeks ago, enabled Internet Access and could access the ISY from the Internet at https://98.18.x.y/ just fine from my iPhone and laptop at work. My DSL modem is running in bridge mode to a Linksys WRT-54G WiFi router.

 

Yesterday my DSL ISP changed my dynamic IP address from 98.18.x.y to 98.18.j.k. I discovered the IP address change when I couldn't access the ISY over the Internet.

 

OK no problem, but the new URL/IP address at https://98.18.j.k wouldn't work - the web browser times out.

 

Firing up the ISY-99i Java Admin Console and going to Help->About lists the Internet Access URL as https://98.18.x.y - which is former (i.e. old) IP address.

 

Do I need to reboot the ISY-99i for it to detect and refresh the new DSL ISP address in the Help-About Internet Access URL display?

 

Thanks

[bjackson]

Hi Michel,

Thanks for the DDNS sites, this is absolutely the way to solve the problem.

 

My curiosity is why the Help->About Internet Access URL isn't updating when my DSL modem IP address changed.

 

Regards

[bjackson]

Powered off and on the ISY-99i. The Help->About Internet Access is now showing the new IP address.

 

Apparently the actual dynamic IP address (if changed) must match what the ISY thinks it should be in the Help->About dialog.

 

A possible feature request to have the ISY query the current IP address?

 

Thanks

[Michel Kohanim]

Hi bjackson,

 

Apologies for a tardy reply. Good question: we did not implement this feature into ISY since, historically, we have had major issues with UPnP routers (i.e. you are one of the lucky ones whose router is supported). As such, we are not aware of IP address changes.

 

With kind regards,

Michel

 

 

 

Powered off and on the ISY-99i. The Help->About Internet Access is now showing the new IP address.

 

Apparently the actual dynamic IP address (if changed) must match what the ISY thinks it should be in the Help->About dialog.

 

A possible feature request to have the ISY query the current IP address?

 

Thanks