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Ecobee Get Error


macjeff

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I have three ecobee units each with about 5 or 6 sensors

I started getting an Ecobee Get Error: Timeout (Ecobee1)

I checked and Ecobee1 is an Ecobee v4 unit.  The others are Ecobee v3 and not giving errors.

But I can control it and all the info seems to be correct.

Is it just communication?  Or some problem with Ecobee4.  It was going on for a couple weeks

 

 

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14 minutes ago, macjeff said:

I have three ecobee units each with about 5 or 6 sensors

I started getting an Ecobee Get Error: Timeout (Ecobee1)

I checked and Ecobee1 is an Ecobee v4 unit.  The others are Ecobee v3 and not giving errors.

But I can control it and all the info seems to be correct.

Is it just communication?  Or some problem with Ecobee4.  It was going on for a couple weeks

 

 

Ecobee has been taking their servers offline for updates or something on a very frequent basis for the last few months. I see it quite frequently in the middle of the night now.

I increased my heartbeat monitoring up to about 60 minutes to allow some of this without bother and I still get them. At least they only last a few hours at a time now. NodeLink appears to just give up at times, and doesn't heal, if the outage goes on too long.

Great stats. Poor manufacturer attitude.

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now I just got the same thing from my honeywell alarm.  I restarted nodelink and got these.  Last one is the Honeywell total connect

Just like Ecobee its working fine just a timeout.

How would I adjust nodelink log level to ignore these errors?

 

2019-03-17 18:36:32 - Ecobee Get Error: Timeout [ecobee1]
2019-03-17 18:42:43 - Ecobee Get Error: Timeout [ecobee1]
2019-03-17 19:01:10 - Ecobee Get Error: Timeout [ecobee1]
2019-03-17 19:04:41 - ISY Error: Timeout from the ISY (ns/1/nodes/n001_hwalrm1_part1/report/status/GV6/0/25) [5]

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