Google home controls 11 devices through isy portal. But I cannot add any new device and simple ends with an error message. I checked my GH app and universal devices are still linked. I know that this issue has been discussed before but I still do not know what to do. I am affraid to unlink and link the portal, being afraid that I loose the control that I still have. Is unlinking and linking again the only option?

Edited April 30, 20196 yr by CandC

1 hour ago, CandC said:

Google home controls 11 devices through isy portal. But I cannot add any new device and simple ends with an error message. I checked my GH app and universal devices are still linked. I know that this issue has been discussed before but I still do not know what to do. I am affraid to unlink and link the portal, being afraid that I loose the control that I still have. Is unlinking and linking again the only option?

Yes it's the only option.

The only thing you may lose is the room assignment. If you made those in ISY Portal, it will be retained, but if you assigned rooms using the mobile app, it will have to be reassigned.

Benoit

OK: I did unlink and link again and the new device was added but when I went into the portal and tried adding another device I get the error message. Am I to infer that the only way from now on to add a device is to go through the unlinking/linking process each time?

OK: I did unlink and link again and the new device was added but when I went into the portal and tried adding another device I get the error message. Am I to infer that the only way from now on to add a device is to go through the unlinking/linking process each time?

This is not normal.

Please open a ticket referencing this thread and your uuid, I will check the logs.

A work around would be to sync the devices vocally. Ok google, sync my devices.




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the work around works, and if nothing else I could live with it. I'll open a ticket and perhaps omething shows up...

thanks!