ToddR Posted January 13, 2020 Share Posted January 13, 2020 Hi I have a thermostat that I am having some issues with, it is like it looses communication with the ISY hub. I see this message in the log file multiple times in a day. INSTEON Device Control Value Time User Log Type Shop Thermostat- Main Error 0 Mon 2020/01/13 08:44:22 AM System Log Shop Thermostat- Main Mon 2020/01/13 08:44:22 AM System -2 Shop Thermostat- Main Error 0 Mon 2020/01/13 08:45:59 AM System Log Is this a communication issue or something else ? The thermostat is in a detached garage with lots of other Insteon plugin modules and an IO module which don't have any issues with. Thanks Todd Link to comment Share on other sites More sharing options...
larryllix Posted January 13, 2020 Share Posted January 13, 2020 Garage door opener?Sent using Tapatalk Link to comment Share on other sites More sharing options...
ToddR Posted January 21, 2020 Author Share Posted January 21, 2020 No , Thermostat Link to comment Share on other sites More sharing options...
Brian H Posted January 21, 2020 Share Posted January 21, 2020 1 hour ago, ToddR said: No , Thermostat Sometimes a Garage Door Opener can cause problems. Is there an opener in the home? Link to comment Share on other sites More sharing options...
ToddR Posted January 23, 2020 Author Share Posted January 23, 2020 yes there is but that error is happening every couple hours all night long when the door has not been activated ? Link to comment Share on other sites More sharing options...
larryllix Posted January 23, 2020 Share Posted January 23, 2020 1 hour ago, ToddR said: yes there is but that error is happening every couple hours all night long when the door has not been activated ? It doesn't matter if they are activated. Try unplugging it for the night and see if the problem changes. Link to comment Share on other sites More sharing options...
ToddR Posted January 23, 2020 Author Share Posted January 23, 2020 Ok will do and check log in the morning and report findings ! Link to comment Share on other sites More sharing options...
ToddR Posted January 24, 2020 Author Share Posted January 24, 2020 Garage opener unplugged all night and errors still happening. Any ideas ? Link to comment Share on other sites More sharing options...
ToddR Posted January 28, 2020 Author Share Posted January 28, 2020 Gents, do you have any suggestions for what might be causing my errors ? Unplugging garage door openers did not do anything. I also unplugged cordless phone, that did nothing either. Link to comment Share on other sites More sharing options...
Brian H Posted January 28, 2020 Share Posted January 28, 2020 The 2441TH is an RF only module. Are the other Insteon modules in the garage Dual Band so it has a module to send and receive messages to it? The I/OLinc is strictly power line so it would not process the 2441TH. Link to comment Share on other sites More sharing options...
ToddR Posted January 28, 2020 Author Share Posted January 28, 2020 Yes multiple plugin modules, all are dual band. Closest one is only a couple feet away from thermostat. Link to comment Share on other sites More sharing options...
Teken Posted January 28, 2020 Share Posted January 28, 2020 If you want to hard reset the unit to see if there is any improvement follow the steps outlined in page 25: https://cache-m2.smarthome.com/manuals/2732-xx2-en.pdf This in no way addresses any possible communication issues related to noise makers / signal suckers. One key thing is to confirm both sides of the single phase power supply is properly bridged. Almost all of the dual band hardware included in the (full manual) will outline how to determine proper phase bridging. Link to comment Share on other sites More sharing options...
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