Jump to content
View in the app

A better way to browse. Learn more.
Universal Devices Forum

A full-screen app on your home screen with push notifications, badges and more.

To install this app on iOS and iPadOS
  1. Tap the Share icon in Safari
  2. Scroll the menu and tap Add to Home Screen.
  3. Tap Add in the top-right corner.
To install this app on Android
  1. Tap the 3-dot menu (⋮) in the top-right corner of the browser.
  2. Tap Add to Home screen or Install app.
  3. Confirm by tapping Install.

Amazon Echo not authorized to use the ISY

nik_alston
in New user? Having trouble? Start here

Featured Replies

Posted

Hi - I did a factory reset on my ISY device before selling it, but since then I am getting daily emails from Universal Devices like below:

Dear customer,

We are receiving requests from your Amazon Echo, however your account is not authorized to use the ISY nn:nn:nn:nn:nn:nn. In order to use your Echo with this ISY, please login to my.isy.io and make sure that this ISY is authorized in your account. You may have to go to the admin console, under configuration/portals, and click Approve.

 

I have searched in "devices" on my echo but cannot find any reference to the ISY. Can anyone help where I can find this in the echo app so I can delete it?

Thanks

 

  • Quote

    A couple of things come to mind, Did you delete the skill from the Alexa app?  Did you go into my.isy.io and remove all the commands/devices from the list?

  • Quote

    • Archived

    This topic is now archived and is closed to further replies.

    Go to topic listing

    Configure browser push notifications
    Chrome (Android)
    1. Tap the lock icon next to the address bar.
    2. Tap Permissions → Notifications.
    3. Adjust your preference.
    Chrome (Desktop)
    1. Click the padlock icon in the address bar.
    2. Select Site settings.
    3. Find Notifications and adjust your preference.