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ISY not seeing PLM 2413S dvice


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Posted

A new ISY 994i unit does not see new Smart Home PLM 2413s ( ver 2.5 ) nor older P<M 2412s ( Ver 1.A ) that worked on an earlier ISY 994i device,

Using Auto Discover to establish link with the PLM fails, If I try to specify model of Insteaon Device the Model 2413s is not listed by 2414s is listed; yet chooising that model still fails to connect the  994i to the PLM.

How should  I proceed to find out whty the unit is now communicating.

Here is event log

Elapsed 00:00:58.188 : Loading Variables
Elapsed 00:00:58.604 : Loading Node Definitions
Elapsed 00:00:59.313 : Loading Nodes
Elapsed 00:00:59.385 : Creating Widgets
Elapsed 00:01:01.187 : Creating Widgets Complete
Wed 03/11/2020 11:26:03 AM : Starting Subscription
Wed 03/11/2020 11:26:04 AM : Completing initialization
Wed 03/11/2020 11:26:04 AM : Refreshing Status
Wed 03/11/2020 11:26:04 AM : Refreshing Views
Wed 03/11/2020 11:29:31 AM : [  53 BD FC 1] Restoring PLM
Wed 03/11/2020 11:29:31 AM : Replacing Old PLM IDS in existing links with current PLM 53 BD FC 1
Wed 03/11/2020 11:29:31 AM :   - Old PLM ID: 4A A3 29 1
Wed 03/11/2020 11:29:31 AM : Reset PLM
Wed 03/11/2020 11:30:55 AM : [All         ] Writing 0 bytes to devices
Wed 03/11/2020 11:30:55 AM : [All         ] Writing 0 bytes to devices
Wed 03/11/2020 11:35:13 AM : [  53 BD FC 1] Restoring PLM
Wed 03/11/2020 11:35:13 AM : Reset PLM
Wed 03/11/2020 11:35:19 AM : [All         ] Writing 0 bytes to devices
Wed 03/11/2020 11:35:19 AM : [All         ] Writing 0 bytes to devices
Wed 03/11/2020 11:36:37 AM : Listening for Z-Wave Controller to become primary
Wed 03/11/2020 11:36:46 AM : Adding Z-Wave devices stopped
Wed 03/11/2020 11:37:12 AM : Start Insteon Device Linking Mode
Wed 03/11/2020 11:37:23 AM : Stop Insteon Device Linking Mode, Final processing to follow
Wed 03/11/2020 11:37:23 AM : ---- Start: Generate Scenes from links ----
Wed 03/11/2020 11:37:23 AM : ---- End: Generate Scenes from links ----
Wed 03/11/2020 11:37:23 AM : [All         ] Writing 0 bytes to devices
Wed 03/11/2020 11:37:23 AM : [All         ] Writing 0 bytes to devices
Wed 03/11/2020 11:37:23 AM : [All         ] Writing 0 bytes to devices
Wed 03/11/2020 12:40:34 PM : [53 80 FC    ] Added to list of devices to link to ISY
Wed 03/11/2020 12:40:56 PM : [53 80 FC 0  ] Failed to add device, reason 3
Wed 03/11/2020 12:40:56 PM : [All         ] Writing 0 bytes to devices
Wed 03/11/2020 12:40:56 PM : [All         ] Writing 0 bytes to devices
 

MyISY-994_About_11Mae2020.jpg

Posted

Yes.. I had the PLM 2413S plugged into the same electrical circuit as the power block for the ISY unit.  I have again removed the power adapter from ISY unit , waited about a minute; while the 2413S is still powered on by 120 Vac circuit.

When I then again try to add the PLM 2413s I receive message as shown in screen shot.

MyISY-994_About_11Mae2020_Error_Msg_Adding_PLM.jpg

Posted

Here is event viewer log

 

Elapsed 00:00:22.233 : Loading Variables
Elapsed 00:00:22.577 : Loading Node Definitions
Elapsed 00:00:22.795 : Loading Nodes
Elapsed 00:00:22.874 : Creating Widgets
Elapsed 00:00:24.515 : Creating Widgets Complete
Wed 03/11/2020 01:39:30 PM : Starting Subscription
Wed 03/11/2020 01:39:30 PM : Completing initialization
Wed 03/11/2020 01:39:30 PM : Refreshing Status
Wed 03/11/2020 01:39:30 PM : Refreshing Views
Wed 03/11/2020 01:40:55 PM : [53 80 FC    ] Added to list of devices to link to ISY
Wed 03/11/2020 01:41:17 PM : [53 80 FC 0  ] Failed to add device, reason 3
Wed 03/11/2020 01:41:17 PM : ---- Start: Generate Scenes from links ----
Wed 03/11/2020 01:41:17 PM : ---- End: Generate Scenes from links ----
Wed 03/11/2020 01:41:17 PM : [All         ] Writing 0 bytes to devices
Wed 03/11/2020 01:41:17 PM : [All         ] Writing 0 bytes to devices
 

Posted
10 minutes ago, Gammai said:

Yes.. I had the PLM 2413S plugged into the same electrical circuit as the power block for the ISY unit.  I have again removed the power adapter from ISY unit , waited about a minute; while the 2413S is still powered on by 120 Vac circuit.

When I then again try to add the PLM 2413s I receive message as shown in screen shot.

MyISY-994_About_11Mae2020_Error_Msg_Adding_PLM.jpg

You don't add the 2413S PLM - It's simply connected to the 994 Series Controller.

Posted
22 minutes ago, Teken said:

You don't add the 2413S PLM - It's simply connected to the 994 Series Controller.

ok, I ADDED a I/O Linc 2480  2C.44>F0  and used the Auto Discover .. Pressed the set button on side of unit, and then ran the Remove All Links and link in new devices.

I get the same error message as shown above for previous attempt to link the PM 2413S device.

Here is current event viewer log:

 

Elapsed 00:00:22.233 : Loading Variables
Elapsed 00:00:22.577 : Loading Node Definitions
Elapsed 00:00:22.795 : Loading Nodes
Elapsed 00:00:22.874 : Creating Widgets
Elapsed 00:00:24.515 : Creating Widgets Complete
Wed 03/11/2020 01:39:30 PM : Starting Subscription
Wed 03/11/2020 01:39:30 PM : Completing initialization
Wed 03/11/2020 01:39:30 PM : Refreshing Status
Wed 03/11/2020 01:39:30 PM : Refreshing Views
Wed 03/11/2020 01:40:55 PM : [53 80 FC    ] Added to list of devices to link to ISY
Wed 03/11/2020 01:41:17 PM : [53 80 FC 0  ] Failed to add device, reason 3
Wed 03/11/2020 01:41:17 PM : ---- Start: Generate Scenes from links ----
Wed 03/11/2020 01:41:17 PM : ---- End: Generate Scenes from links ----
Wed 03/11/2020 01:41:17 PM : [All         ] Writing 0 bytes to devices
Wed 03/11/2020 01:41:17 PM : [All         ] Writing 0 bytes to devices
Wed 03/11/2020 02:12:00 PM : Start Insteon Device Linking Mode
Wed 03/11/2020 02:13:04 PM : Stop Insteon Device Linking Mode, Final processing to follow
Wed 03/11/2020 02:13:04 PM : [All         ] Writing 0 bytes to devices
Wed 03/11/2020 02:13:04 PM : [All         ] Writing 0 bytes to devices
Wed 03/11/2020 02:13:04 PM : [All         ] Writing 0 bytes to devices
Wed 03/11/2020 02:15:44 PM : [2C 44 F0    ] Added to list of devices to link to ISY
Wed 03/11/2020 02:16:06 PM : [2C 44 F0 0  ] Failed to add device, reason 3
Wed 03/11/2020 02:16:06 PM : ---- Start: Generate Scenes from links ----
Wed 03/11/2020 02:16:06 PM : ---- End: Generate Scenes from links ----
Wed 03/11/2020 02:16:06 PM : [All         ] Writing 0 bytes to devices
Wed 03/11/2020 02:16:06 PM : [All         ] Writing 0 bytes to devices
 

 

Posted
36 minutes ago, Gammai said:

ok, I ADDED a I/O Linc 2480  2C.44>F0  and used the Auto Discover .. Pressed the set button on side of unit, and then ran the Remove All Links and link in new devices.

I get the same error message as shown above for previous attempt to link the PM 2413S device.

Here is current event viewer log:

 

Elapsed 00:00:22.233 : Loading Variables
Elapsed 00:00:22.577 : Loading Node Definitions
Elapsed 00:00:22.795 : Loading Nodes
Elapsed 00:00:22.874 : Creating Widgets
Elapsed 00:00:24.515 : Creating Widgets Complete
Wed 03/11/2020 01:39:30 PM : Starting Subscription
Wed 03/11/2020 01:39:30 PM : Completing initialization
Wed 03/11/2020 01:39:30 PM : Refreshing Status
Wed 03/11/2020 01:39:30 PM : Refreshing Views
Wed 03/11/2020 01:40:55 PM : [53 80 FC    ] Added to list of devices to link to ISY
Wed 03/11/2020 01:41:17 PM : [53 80 FC 0  ] Failed to add device, reason 3
Wed 03/11/2020 01:41:17 PM : ---- Start: Generate Scenes from links ----
Wed 03/11/2020 01:41:17 PM : ---- End: Generate Scenes from links ----
Wed 03/11/2020 01:41:17 PM : [All         ] Writing 0 bytes to devices
Wed 03/11/2020 01:41:17 PM : [All         ] Writing 0 bytes to devices
Wed 03/11/2020 02:12:00 PM : Start Insteon Device Linking Mode
Wed 03/11/2020 02:13:04 PM : Stop Insteon Device Linking Mode, Final processing to follow
Wed 03/11/2020 02:13:04 PM : [All         ] Writing 0 bytes to devices
Wed 03/11/2020 02:13:04 PM : [All         ] Writing 0 bytes to devices
Wed 03/11/2020 02:13:04 PM : [All         ] Writing 0 bytes to devices
Wed 03/11/2020 02:15:44 PM : [2C 44 F0    ] Added to list of devices to link to ISY
Wed 03/11/2020 02:16:06 PM : [2C 44 F0 0  ] Failed to add device, reason 3
Wed 03/11/2020 02:16:06 PM : ---- Start: Generate Scenes from links ----
Wed 03/11/2020 02:16:06 PM : ---- End: Generate Scenes from links ----
Wed 03/11/2020 02:16:06 PM : [All         ] Writing 0 bytes to devices
Wed 03/11/2020 02:16:06 PM : [All         ] Writing 0 bytes to devices
 

 

Hello,

The 2413S PLM is unlike any other Insteon hardware where it does NOT nor is it added to the 994 Series Controller. Once you have physically connected the 2413S PLM to the 994 Series Controller the system will detect it.

You can confirm this by selecting *Tools* and in that drop down will be the PLM Status which (IF) connected correctly will show connected and the Insteon ID, Firmware, Revision.

Posted
9 minutes ago, Teken said:

Hello,

The 2413S PLM is unlike any other Insteon hardware where it does NOT nor is it added to the 994 Series Controller. Once you have physically connected the 2413S PLM to the 994 Series Controller the system will detect it.

You can confirm this by selecting *Tools* and in that drop down will be the PLM Status which (IF) connected correctly will show connected and the Insteon ID, Firmware, Revision.

Yes that shows 2413S is connected w/ Version 9E ..

However, I cannot link the I/O Linc device  " [2C 44 F0  "   .  I press and hold the set button on the side, light comes on bright and get single beep.  then I release set button, light stays bright and then I run linking from tool are and it finds device but fails to add it to tye ISY linked device table, as shown below..

Wed 03/11/2020 02:15:44 PM : [2C 44 F0    ] Added to list of devices to link to ISY

Wed 03/11/2020 02:16:06 PM : [2C 44 F0 0  ] Failed to add device, reason 3

I assume the "Reason 3" refers to the error message shown on previous screen shot?

Is there an issue with this version of the I/O Linc  or is ti failing to properly respond to the ISY device?

Whole event log....

 

Wed 03/11/2020 02:12:00 PM : Start Insteon Device Linking Mode

Wed 03/11/2020 02:13:04 PM : Stop Insteon Device Linking Mode, Final processing to follow

Wed 03/11/2020 02:13:04 PM : [All         ] Writing 0 bytes to devices

Wed 03/11/2020 02:13:04 PM : [All         ] Writing 0 bytes to devices

Wed 03/11/2020 02:13:04 PM : [All         ] Writing 0 bytes to devices

Wed 03/11/2020 02:15:44 PM : [2C 44 F0    ] Added to list of devices to link to ISY

Wed 03/11/2020 02:16:06 PM : [2C 44 F0 0  ] Failed to add device, reason 3

Wed 03/11/2020 02:16:06 PM : ---- Start: Generate Scenes from links ----

Wed 03/11/2020 02:16:06 PM : ---- End: Generate Scenes from links ----

Wed 03/11/2020 02:16:06 PM : [All         ] Writing 0 bytes to devices

Wed 03/11/2020 02:16:06 PM : [All         ] Writing 0 bytes to devices

Wed 03/11/2020 02:22:50 PM : [All         ] Writing 0 bytes to devices

Wed 03/11/2020 02:22:50 PM : [All         ] Writing 0 bytes to devices

Wed 03/11/2020 02:23:20 PM : [All         ] Writing 0 bytes to devices

Wed 03/11/2020 02:23:20 PM : [All         ] Writing 0 bytes to devices

Wed 03/11/2020 03:00:21 PM : Start Insteon Device Linking Mode

Wed 03/11/2020 03:00:26 PM : Stop Insteon Device Linking Mode, Final processing to follow

Wed 03/11/2020 03:00:26 PM : [All         ] Writing 0 bytes to devices

Wed 03/11/2020 03:00:26 PM : [All         ] Writing 0 bytes to devices

Wed 03/11/2020 03:00:26 PM : [All         ] Writing 0 bytes to devices

Wed 03/11/2020 03:00:33 PM : Start Insteon Device Linking Mode

Wed 03/11/2020 03:07:06 PM : Stop Insteon Device Linking Mode, Final processing to follow

Wed 03/11/2020 03:07:06 PM : ---- Start: Generate Scenes from links ----

Wed 03/11/2020 03:07:06 PM : ---- End: Generate Scenes from links ----

Wed 03/11/2020 03:07:06 PM : [All         ] Writing 0 bytes to devices

Wed 03/11/2020 03:07:06 PM : [All         ] Writing 0 bytes to devices

Wed 03/11/2020 03:07:06 PM : [All         ] Writing 0 bytes to devices

Wed 03/11/2020 03:07:36 PM : [All         ] Writing 0 bytes to devices

Wed 03/11/2020 03:07:36 PM : [All         ] Writing 0 bytes to devices

Wed 03/11/2020 03:08:31 PM : [All         ] Writing 0 bytes to devices

Wed 03/11/2020 03:08:31 PM : [All         ] Writing 0 bytes to devices

Wed 03/11/2020 03:17:01 PM : [        Time] 15:17:18 0(0)

Posted
3 minutes ago, Gammai said:

Yes that shows 2413S is connected w/ Version 9E ..

However, I cannot link the I/O Linc device  " [2C 44 F0  "   .  I press and hold the set button on the side, light comes on bright and get single beep.  then I release set button, light stays bright and then I run linking from tool are and it finds device but fails to add it to tye ISY linked device table, as shown below..

Wed 03/11/2020 02:15:44 PM : [2C 44 F0    ] Added to list of devices to link to ISY

Wed 03/11/2020 02:16:06 PM : [2C 44 F0 0  ] Failed to add device, reason 3

I assume the "Reason 3" refers to the error message shown on previous screen shot?

Is there an issue with this version of the I/O Linc  or is ti failing to properly respond to the ISY device?

Whole event log....

 

Wed 03/11/2020 02:12:00 PM : Start Insteon Device Linking Mode

Wed 03/11/2020 02:13:04 PM : Stop Insteon Device Linking Mode, Final processing to follow

Wed 03/11/2020 02:13:04 PM : [All         ] Writing 0 bytes to devices

Wed 03/11/2020 02:13:04 PM : [All         ] Writing 0 bytes to devices

Wed 03/11/2020 02:13:04 PM : [All         ] Writing 0 bytes to devices

Wed 03/11/2020 02:15:44 PM : [2C 44 F0    ] Added to list of devices to link to ISY

Wed 03/11/2020 02:16:06 PM : [2C 44 F0 0  ] Failed to add device, reason 3

Wed 03/11/2020 02:16:06 PM : ---- Start: Generate Scenes from links ----

Wed 03/11/2020 02:16:06 PM : ---- End: Generate Scenes from links ----

Wed 03/11/2020 02:16:06 PM : [All         ] Writing 0 bytes to devices

Wed 03/11/2020 02:16:06 PM : [All         ] Writing 0 bytes to devices

Wed 03/11/2020 02:22:50 PM : [All         ] Writing 0 bytes to devices

Wed 03/11/2020 02:22:50 PM : [All         ] Writing 0 bytes to devices

Wed 03/11/2020 02:23:20 PM : [All         ] Writing 0 bytes to devices

Wed 03/11/2020 02:23:20 PM : [All         ] Writing 0 bytes to devices

Wed 03/11/2020 03:00:21 PM : Start Insteon Device Linking Mode

Wed 03/11/2020 03:00:26 PM : Stop Insteon Device Linking Mode, Final processing to follow

Wed 03/11/2020 03:00:26 PM : [All         ] Writing 0 bytes to devices

Wed 03/11/2020 03:00:26 PM : [All         ] Writing 0 bytes to devices

Wed 03/11/2020 03:00:26 PM : [All         ] Writing 0 bytes to devices

Wed 03/11/2020 03:00:33 PM : Start Insteon Device Linking Mode

Wed 03/11/2020 03:07:06 PM : Stop Insteon Device Linking Mode, Final processing to follow

Wed 03/11/2020 03:07:06 PM : ---- Start: Generate Scenes from links ----

Wed 03/11/2020 03:07:06 PM : ---- End: Generate Scenes from links ----

Wed 03/11/2020 03:07:06 PM : [All         ] Writing 0 bytes to devices

Wed 03/11/2020 03:07:06 PM : [All         ] Writing 0 bytes to devices

Wed 03/11/2020 03:07:06 PM : [All         ] Writing 0 bytes to devices

Wed 03/11/2020 03:07:36 PM : [All         ] Writing 0 bytes to devices

Wed 03/11/2020 03:07:36 PM : [All         ] Writing 0 bytes to devices

Wed 03/11/2020 03:08:31 PM : [All         ] Writing 0 bytes to devices

Wed 03/11/2020 03:08:31 PM : [All         ] Writing 0 bytes to devices

Wed 03/11/2020 03:17:01 PM : [        Time] 15:17:18 0(0)

Hello,

As this appears to be a new installation I will relay some basics to you.

- Hard Reset: Every new device you intend to install should be hard reset as outlined by the full users manual for that specific device. Doing so will insure that hardware is in the default OEM state and also removes any test links / programming.

- Bridging / Coupling: Almost every Insteon hardware's full users manual will call out how to complete and test for correct bridging / coupling of the split single phase electrical system. You will need to have at least two *Dual Band* devices on each leg of the homes electrical system. The 4 tap beacon test will affirm if this is present and if not you can move a device to ensure proper coupling / bridging.

- Noise Maker / Signal Suckers: Almost all electronic devices emit or absorb Insteon PLC (Power Line Communications. As such you can purchase a filter from Smarthome to reduce this issue. Keeping in mind no amount of filtering will circumvent the need to either remove, replace, or filter the two.

- I/O Linc: This is one of two Insteon devices which is not a dual band (RF&PLC) piece of hardware. As such you can use a long extension cord and plug it into the same outlet as the 2413S PLM in hopes of letting the signal through.

- Adding Device: The easiest method is to press on the two whirling arrows. Once done a pop up will appear which tells you to press the set button on the target device. Once done, you simply press finish and the system will complete the enrollment process. The secondary method is to select the *Light Bulb* add insteon hardware icon. Write down the Insteon ID and than press on that icon and follow the prompts.

 

Archived

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